DUBAI, UAE, 12 August 2021: Emirates customers have been snapping up exclusive duty-free retail products from the airline’s EmiratesRED duty-free catalogue.
Instead of doing this during their flight, they are now opting to pre-order and purchase these items before they fly.
Customers then relax and enjoy Emirates’ inflight service while their friendly Emirates crew deliver their pre-ordered duty-free items directly to their seats.
Since the soft launch of its pre-order service on www.emiratesred.com in July, Emirates customers can pre-order their duty-free items from 21 days up to 40 hours before flight departure. The service is currently available to customers in all classes on all Emirates flights departing from Dubai. Emirates will progressively offer this pre-order service on flights inbound to its Dubai hub.
As a part of Emirates’ ongoing strategy to enable innovative, digital solutions at all steps of the journey, customers can now place orders and pay online from the convenience of their personal device. This enables customers to secure products that may otherwise not be available in sufficient quantities on board due to high demand. For August, there are nearly 20 luxury products on EmiratesRED that are pre-order exclusives and not available onboard.
Since relaunching EmiratesRED inflight retail on board in September 2020, Emirates has seen key inflight retail performance indicators surpass pre-pandemic levels, including revenue per customer.
In the coming months, the airline will expand its pre-order product range to become the primary platform for adding travel add-ons to any Emirates flight, with even more exclusive products including special tickets to some of Dubai’s main attractions, bespoke items created for Emirates, and limited-edition items sourced from some of the world’s leading brands and vineyards.
The technology platform powering the EmiratesRED pre-order service was developed by Bonflite, a company that has emerged from Intelak, one of the UAE’s incubator programmes for travel and aviation start-ups. Committed to supporting the UAE’s vibrant start-up and entrepreneurial scene, the Emirates Group has been an innovation partner of Intelak since the programme’s inception.
