GURUGRAM, India 5 June 2024: Air India collaborated with Delhi Metro Rail Corporation (DMRC) and Delhi International Airport (DIAL) to facilitate check-in for international travellers at two metro stations in Delhi – New Delhi and Shivaji Stadium.
The Delhi Airport Check-in & Baggage Drop facility allows passengers to check in their baggage at the metro station, allowing the outstation travellers to explore the city baggage-free. Meanwhile, their baggage is securely loaded onto the aircraft through an advanced automated infrastructure created by DMRC & DIAL.
Currently available for domestic journeys, this service will now be extended to international travellers and will remain operational at the two metro stations from 0700 to 2100. Check-in can be done between 12 hours and two hours prior to flight departure for domestic itineraries and between four hours and two hours for international schedules.
“Our partnership with DMRC & DIAL stands as a testament to our commitment to offering passengers an enhanced and seamless travel experience. This initiative provides a cost-effective option for travellers from distant locations and helps control congestion at the airport, leading to a better experience for all our customers. Further to the technology interventions partnered and implemented by Air India & DIAL, such as DigiYatra, Self-Baggage Drop machines at airport terminals, this initiative will significantly enhance the convenience and satisfaction of our customers, said Air India Chief Customer Experience Officer Rajesh Dogra.
Metro trains operate every 10 minutes, and it takes 19 minutes to reach the departure level at Delhi Airport Terminal 3, making each traveller’s journey faster and hassle-free.
About Air India:
Founded by the legendary JRD Tata, Air India pioneered India’s aviation sector. Since its first flight on 15 October 1932, Air India has built an extensive domestic network with nonstop flights to cities worldwide, including the US, Canada, UK, Europe, Far East, Southeast Asia, Australia, and the Gulf. After 69 years as a government-owned enterprise, Air India and Air India Express were welcomed back into the Tata group in January 2022.
