KUALA LUMPUR, 2 July 2024: AirAsia will schedule an upgrade of its reservation and passenger-processing systems for about eight hours from 1900 (GMT+8) on 10 July to 0300 (GMT+8) on 11 July.
In a travel advisory released last Friday, the airline advises guests to take the following steps to ensure a smooth travel experience:
Self Check-In 14 Days Ahead: All guests, including those with group bookings and connecting flights between 10 and 11 July 2024, are strongly encouraged to perform self-check-in on the AirAsia MOVE app (previously known as airasia Superapp), which is already available now or 14 days before their scheduled departure time.
Arrive Early: Guests, especially those with group bookings, reduced mobility, and special needs, should arrive at the airport at least three hours ahead of their scheduled departure time to clear all travel formalities. The system upgrade will impact counter and kiosk check-in and baggage drop services at all airports where AirAsia operates.
Use E-Boarding Pass: Download your e-Boarding Pass from the AirAsia MOVE app and save it on your digital wallet or mobile phone for a smoother boarding experience without reprinting it at the airport.
Update Contact Details: Affected guests travelling during the upgrade timeframe will be notified via email and SMS text messages. Ensure your contact details are up-to-date to receive the latest notifications about your AirAsia flight status.
AirAsia flight bookings, manage booking, check-in, Flight+Hotel booking, issuance and redemption of AirAsia Rewards points, payment gateway for existing bookings, and ancillary purchases, including online duty-free, will be unavailable.
All other services on the AirAsia MOVE app (formerly known as the airasia Superapp) and airasia.com, such as non-AirAsia flight-related services, will not be affected.
