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Centara wins top brand award

BANGKOK, 5 July 2024: Centara Hotels & Resorts, a leading hotel operator headquartered in Thailand, has been recognised as the strongest brand in Brand Finance’s prestigious “Thailand 50” report for 2024. 

This marks the second consecutive year that Centara Hotels & Resorts has topped this distinguished list. Last year, its flagship five-star concept, Centara Grand, was named Thailand’s Best Brand, reaffirming the group’s position at the pinnacle of customer satisfaction and service excellence.

Brand Finance’s Thailand 50 report evaluates brands based on various criteria, including brand equity, trust, and financial performance. Centara’s achievement (as a corporate brand, rather than its popular Centara upscale hotel concept), reflects the significant strides this proud Thai company has taken towards becoming a top 100 global hotel operator by 2027.

The success of Centara Hotels & Resorts in the last 12 months was demonstrated by the realisation of several major projects, including the launch of Centara Grand Hotel Osaka. This spectacular 33-storey urban icon marked the group’s debut in Japan. This important opening reflects how Centara continues introducing its industry-leading brands to key global destinations. Whilst in Thailand, the launch of Centara Ayutthaya underscored the company’s commitment to bringing world-class hospitality to all parts of the kingdom, and the recent opening of COSI Vientiane Nam Phu, Laos, marked the international debut of COSI, the innovative and affordable lifestyle brand.

Now, Centara is poised to continue its growth with a series of key openings and upgrades in 2024 and beyond. In Thailand, Centara Life Lamai Resort Samui will start welcoming guests in August this year, and two of Centara’s flagship Thai hotels – Centara Karon Resort Phuket and Centara Grand Mirage Beach Resort Pattaya – are set to emerge from comprehensive renovations to enhance every aspect of their accommodation, facilities and services, and reaffirm their positions as two of the nation’s favourite resorts.

Internationally, Centara Mirage Lagoon Maldives unveiling in November will mark the first phase of The Atollia by Centara Hotels & Resorts, a brand-new multi-island destination in the Indian Ocean. The world’s fourth Centara Mirage project, this underwater-themed resort will feature a full range of family-friendly facilities centred around a waterpark with a meandering lazy river. Then, in 2025, it will be complemented by Centara Grand Lagoon Maldives, a sophisticated upper-upscale resort.

Looking ahead, Centara is now seeking opportunities to expand all six of its brands in key markets, including Thailand and the broader ASEAN region, the Middle East, the Indian Ocean, Japan, and China. These brands are all underpinned by Centara’s unique style of warm, family-centric Thai hospitality.

Centara Hotels & Resorts Chief Executive Officer Thirayuth Chirathivat commented: “It is a true honour to be recognised as Thailand’s strongest brand. This important accolade marks another major milestone for Centara, highlighting our commitment to sustainable growth and delivering unparalleled guest experiences globally. Our achievements over the past year directly reflect our strategic focus and dedication to showcasing Thai hospitality excellence to the world.”

To learn more about Centara Hotels & Resorts, visit www.centarahotelsresorts.com

FCM: How to stay secure when travelling

SINGAPORE, 5 July 2025: FCM manages business travel for thousands of executives globally, and its Chief Privacy Officer for Asia, Meida Wong, shares ways business travellers can safeguard their data while travelling.

“In today’s digital age, the volume of personal information we share for various activities has exponentially increased. You may be online shopping, ordering food delivery, downloading mobile applications, playing an online game, or simply browsing the web, and your personal data is at play. In a world where such information commands high value, it’s vital to secure it, particularly when travelling,” said Wong. 

Photo credit: FCM.

Essential steps to keep information safe

Secure Your Devices and Accounts

Before embarking on your journey, ensure all your devices, including smartphones, laptops, and tablets, are adequately secured. Set up complex passwords, PIN codes, or, even better, biometric authentication methods to prevent unauthorised access. 

Turn on the encryption features such as device encryption and encrypted messaging apps to protect your data from prying eyes. 

Use a unique password for different accounts. This way if one is compromised, the rest are less likely to be affected, limiting the impact of a data breach.

Where possible, a biometric authentication method can also prevent password or PIN theft from shoulder surfing. Treat your password like your toothbrush and keep it private. Do not share it and change it often.

Use Secure Networks

Avoid connecting to public Wi-Fi, such as airports, cafes, and hotels, especially when conducting banking activities, such as checking account balances, making transfers, or entering sensitive financial information.

Instead, use a secure and trusted network, such as a personal mobile data connection or a virtual private network (VPN).

Ensure the websites you use for banking or payment purposes use HTTPS encryption, indicated by a padlock icon and https:// in the uniform resource locator (URL). 

Always log out of your sessions when not in use to prevent session hijacking, and only provide passwords and PINs at trusted locations – be aware of social engineering. 

Use Caution When Sharing On Social Media 

Exercise discretion and limit the personal details you disclose when sharing photos and updates on social media platforms during your travels. 

Avoid posting real-time updates about your location and itinerary, as this information could be used by cybercriminals to target you for theft or surveillance. Wait until you have returned home to share your travel experience to minimise the risk of becoming a target.

Here are some tips for safe social media use. Review your privacy settings to ensure your social media profiles are private. This makes it easy to control who has access to your accounts and posts, ensuring no strangers can view your content. 

Remember that stories and Snapchat do not disappear. Many travellers assume that their stories are only available for twenty-four hours, which is not the case. 

Even with privacy settings turned on, photos contain information that cybercriminals want to exploit. For example, if a cybercriminal gets access to a photo’s metadata, it can include your location information, letting the criminal know that your home is vacant. To avoid this, share your photos once you return home. 

Minimise Location Sharing 

It is common for travellers to update their social media accounts while they are travelling. However, this type of excessive sharing can create a security threat at home. 

Sharing your every location allows criminals to determine that you are not in your hotel room or home, leaving both your home and personal property vulnerable.  

Disable Bluetooth Connectivity

Similar to your phone’s automatic Wi-Fi connectivity, Bluetooth connectivity can present problems as signals can come from anywhere. If your Bluetooth is left on, nearby assailants can connect to your phone and potentially hack your device. It is wise to keep Bluetooth disabled as much as possible. 

Protecting your personal data is an ongoing process that requires constant vigilance and proactive measures, so remember to keep your personal data safe when you travel. 

About FCM 
FCM is one of the world’s largest travel management companies and a trusted partner for thousands of national and multi-national organisations.

PAL flies Clark – Basco route

MANILA, 5 July 2024: Philippine Airlines reopened its Clark – Basco route earlier this week, declaring it a milestone celebration at the Clark International Airport led by airline officials and aviation industry stakeholders. 

The restored route will operate four times weekly (Tuesday, Wednesday, Friday and Sunday). 

PAL’s 86-seater De Havilland Dash 8 aircraft received a water salute as it departed Clark Airport for Basco, Batanes.

Flight PR2688 will depart Clark International Airport at 1100 and arrive in Basco at 1235.
Flight PR2689 will depart Basco at 1300 and arrive at Clark International Airport at 1435.

Officials of the PAL Group, Department of Tourism Region 3, Luzon International Premiere Airport Development Corporation (LIPAD), Bases Conversion Development Authority (BCDA), and Clark Development Corporation (CDC) joined the event. 

This direct service to picturesque Basco complements PAL’s daily Manila – Basco service. From its Clark hub the airline flies daily to Cebu, thrice weekly to Boracay (Caticlan), and four times weekly to Coron (Busuanga). 

Department of Tourism Region 3 Director Richard Daenos commented: “As the country’s flag carrier, PAL represents the entire archipelago, and the airline serves as a vital link for the Filipino diaspora, enabling easy travel for millions of overseas Filipino workers (OFWs) together with their families. PAL’s routes – especially to remote or underserved areas – are crucial for regional development and integration, ensuring that even less accessible regions benefit from air connectivity.”

Clark International Airport Chief Executive Officer Noel Manankil added: “We are thrilled to once again connect Clark to the breathtaking beauty of Batanes. This flight not only opens up opportunities to explore this unique destination but also strengthens our commitment towards convenient travel options for all. Your efforts contribute immensely to promoting tourism and economic growth not only for Batanes but also for the entire Central Luzon.” 

More about Basco

Capital of Batanes: Basco is the central town of Batanes, the northernmost province in the Philippines. It serves as the administrative centre, housing the provincial government and key infrastructure, making it a crucial starting point for anyone visiting Batanes. The town is located on Batan Island, the second largest island in the Batanes archipelago, the northernmost group of islands in the Philippines around 350 km south of Taiwan.

Gateway to Batanes: Basco is the entry point for most visitors to Batanes. Its domestic airport connects the islands to central Luzon (Manila and Clark International Airports).

Tourist Infrastructure:  Basco is Batanes’ main tourist destination. This remote island chain is known for its stunning natural beauty,  including rolling hills, dramatic cliffs, and unique  Ivatan architecture. Basco provides easy access to these attractions through tours, transportation, and accommodation options. 

Cultural Experience: Basco allows visitors to experience Ivatan culture through local cuisine, handicrafts, and historical sites.

IATA: Passenger demand positive in May

SINGAPORE, 5 July 2024: The International Air Transport Association (IATA) released May 2024 data for global passenger demand, highlighting positive passenger traffic for both international and domestic sectors.

Total demand, measured in revenue passenger kilometres (RPKs), was up 10.7% compared to May 2023. Total capacity, measured in available seat kilometres (ASK), was up 8.5% year-on-year. The May load factor was 83.4% (+1.7ppt compared to May 2023), a record high for May.

International demand rose 14.6% compared to May 2023. Capacity was up 14.1% year-on-year, and the load factor improved to 82.8% (+0.3ppt on May 2023).

Domestic demand rose 4.7% compared to May 2023; capacity was up 0.1% year-on-year, and the load factor was 84.5% (+3.8ppt compared to May 2023).

“Strong demand for travel continues with airlines posting a 10.7% year-on-year increase in travel for May. Airlines filled 83.4% of their seats, a record for the month. With May ticket sales for early peak-season travel up nearly 6%, the growth trend shows no signs of abating. Airlines are doing everything they can to ensure smooth journeys for all travellers over the peak northern summer period,” said IATA’s Director General Willie Walsh.

“But our expectations of air navigation service providers (ANSPs) are already being tested. With 5.2 million minutes of air traffic control delays racked up in Europe even before the peak season begins, it is clear that Europe’s ANSPs have unresolved challenges. The 32,000 flight delays over the Memorial Day weekend in May show that challenges persist in the US, too. Airlines are accountable to their customers; ANSPs must be as well. ANSP performance matters to their airline customers and to millions of travellers. We all need them to do their job efficiently.” 

Regional Breakdown – International Passenger Markets

All regions showed strong growth for international passenger markets in May 2024 compared to May 2023. The load factor increased in all regions except North America.

Asia-Pacific airlines continue to lead the way, with a 27.0% year-on-year increase in demand. Capacity increased 26.0% year-on-year and the load factor rose to 81.6% (+0.6ppt compared to May 2023). This performance maintains Asian carriers as the largest contributor to industry-wide growth in May, accounting for 42% of the year-on-year increase.

European carriers saw an 11.7% year-on-year increase in demand, an 11.3% year-on-year increase in capacity, and an 84.7% load factor (up 0.3ppt compared to May 2023).

Middle Eastern airlines saw a 9.7% year-on-year increase in demand. Capacity increased 9.0% year-on-year, and the load factor increased 0.5ppt to 80.7% compared to May 2023. Asian routes to the Middle East are particularly strong, now standing at 32% higher than in 2019. Another notable development is the Europe-Middle East route, which saw an April-May RPK increase for two years in a row, reversing the previous historical pattern of a decline between these months. In the coming months, it will become clearer to what extent these trends could be related to the Russia-Ukraine war.

North American carriers saw an 8.1% year-on-year increase in demand. Capacity increased 9.7% year-on-year, and the load factor fell to 84.0% (-1.2ppt compared to May 2023).

Latin American airlines saw a 15.9% year-on-year increase in demand, and capacity climbed 14.3% year-on-year. The load factor rose to 85.1% (+1.2ppt compared to May 2023), the region’s highest.

African airlines saw a 14.1% year-on-year increase in demand. Capacity was up 8.2% year-on-year. The load factor rose to 72.3% (+3.7ppt compared to May 2023). This was the fastest increase among all regions, although Africa still has the lowest load factor overall.

Domestic markets

Domestic demand increased at a stable pace in May. China’s growth rate surged in line with the post-Labour Day holidays. Japan declined 1.8%, possibly reflecting low business and consumer confidence.

AirAsia adds new destination in Indonesia

KUALA LUMPUR, 5 July 2024: AirAsia Group will expand its route network between Malaysia and Indonesia by adding flights from the Malaysia capital, Kuala Lumpur, to Labuan Bajo in Indonesia.

It becomes the 21st direct route between the two countries as AirAsia (AK) offers three weekly flights, making it the first international link to Labuan Bajo, Indonesia.

To celebrate the launch of the new route scheduled for 3 September 2024, AirAsia offers a limited-time promotion from Kuala Lumpur to Labuan Bajo. All-in fares are as low as MYR179 one way from Kuala Lumpur and IDR469 one way from Labuan Bajo.

The flight is available for booking on AirAsia MOVE (formerly airasia Superapp) and airasia.com from now until 14 July 2024 for the travel period between 3 September 2024 and 29 March 2025.

AirAsia Malaysia (AK) currently flies to 13 routes in Indonesia from Kuala Lumpur to Kertajati, Banda Aceh, Jakarta, Bali (Denpasar), Medan, Padang, Pekanbaru, Makassar, Yogyakarta, Surabaya and Balikpapan; as well as from Penang to Jakarta and Medan.

Meanwhile, AirAsia Indonesia (QZ) flies to 11 routes in Malaysia: Jakarta to Kuala Lumpur, Penang, Johor Bahru, Kota Kinabalu, and Kuching; Bali to Kuala Lumpur and Kota Kinabalu; Medan to Kuala Lumpur and Penang; Lombok to Kuala Lumpur; and Surabaya to Johor Bahru.

Labuan Bajo, once a quaint fishing site, has blossomed into a must-visit destination for travellers seeking awe-inspiring natural beauty and cultural richness. It is the gateway to the nearby Komodo National Park, a UNESCO World Heritage Site home to the famous Komodo dragons. It is also known for one of the park’s highlights, Pink Beach, which is named for its striking colour and is one of only seven such beaches worldwide. The breathtaking landscapes, crystal-clear waters, and vibrant coral reefs attract travellers seeking adventure, diving and island-hopping experiences.

Flight Schedule between Kuala Lumpur (KUL) and Labuan Bajo (LBJ):

Vietjet expands Korea and China flights

BANGKOK, 5 July 2024: Vietjet has reached a new milestone by launching the first-ever direct service linking Ho Chi Minh City to Xi’an (China) and announcing it will introduce a Nha Trang – Daegu (South Korea) route this October. 

To celebrate, Vietjet is offering a zero-fare promotion for bookings made by 7 July 2024. A million tickets are up grabs starting from USD0* (excludes tax and fees) across its entire flight network.

Vietjet’s 10th anniversary of air connectivity between Vietnam and South Korea celebrates a new route to Daegu.

Bookings can be made for flights between 22 August 2024 and 22 May 2025 (excludes public holidays and peak periods) through www.vietjetair.com and the Vietjet Air mobile app.

*A week-long exclusive promotion with fares starting at USD0 for the entire flight network.

New service to South Korea

The airline’s announcement earlier this week confirms flights on the Nha Trang – Daegu route will commence on 27 October 2024. The service will link Vietnam’s coastal city Nha Trang with South Korea’s fourth-largest city, Daegu, offering daily flights.

This week, Vietjet celebrates its 10th anniversary, flying to South Korea. In terms of capacity, it is the largest operator between Vietnam and South Korea, connecting Ho Chi Minh City, Hanoi, Hai Phong, Danang, Nha Trang, Phu Quoc, and Dalat with Seoul, Busan, and Daegu in South Korea. 

Direct flights to X’an

Since 1 July, Vietjet has expanded its routes to China with the introduction of direct flights from Vietnam’s southern metropolis, Ho Chi Minh City, to China’s prominent historical city Xi’an. 

Vietjet is the sole airline offering direct flights on the route with four round trips per week, following the launch of Shanghai and Chengdu services earlier this year.

The airline’s latest developments align with a surge in international air passenger demand and air cargo markets across Asia-Pacific, driven by heightened global economic activities. In May, airlines in the region transported 27.9 million passengers, marking a significant 23.9% year-on-year increase, the Association of Asia Pacific Airlines (AAPA) reported this week.

RWMF: Launchpad for the RAYS summit

KUCHING 4 July 2024: The Rainforest World Music Festival (RWMF) 2024 concluded its 27th edition, celebrating three days of exceptional performances, cultural immersion, and groundbreaking sustainability initiatives such as the launch of the RAYS Youth Summit. 

From 28 to 30 June, the Sarawak Cultural Village buzzed with energy as over 26,000 festival-goers from across the globe gathered to experience the magic of RWMF. It represented a resounding 35% increase compared to attendees in 2023.

RAYS shines on tomorrow’s leaders.

RAYS Youth Summit

Leading up to RWMF2024, the Sarawak Tourism Board organised the inaugural Rainforest Youth Summit (RAYS) 2024, from 26 to 28 June. The startup event involved 1000 participants from 10 ASEAN countries representing over 40 ASEAN universities. 

The brand new annual Rainforest Youth Summit complemented RWMF 2024, emphasising Sarawak’s dedication to engaging the youth in sustainability and conservation efforts. Moving forward, RAYS will be hosted by STB in 2025 and 2026 and then outsourced to an ASEAN neighbour in 2027. STB is confident one of the ASEAN countries will agree to host the third year of a cycle that will repeat — Sarawak hosting two years running and an ASEAN country hosting the third year. RAYS is set to be another iconic event under the STB initiative, was a resounding success, serving as a platform for youth empowerment, Indigenous voice and creative advocacy, with a strong emphasis on sustainability.

The 2024 music festival standouts

‘Evolution’, encapsulated the Rainforest World Music Festival’s commitment to transcending beyond music, promoting responsible tourism, cultural exchange, and environmental stewardship. The festival featured a diverse lineup of 72 international and 75 local musicians, with 22 acts. 

The artists, who together muster a massive global fanbase of 12 million followers, delivered unforgettable performances that resonated deeply with audiences.

Headliners included full-house performances by ‘The Best of Kitaro Live World Tour’ on Day 1 and Dato’Zainalabidin on Day 2. The final day of RWMF 2024 was marked by a spectacular closing performance from the Havana Social Club, who enchanted the dancing crowd of reggae-loving audience.

Minister for Tourism, Creative Industry & Performing Arts Sarawak, YB Dato Sri Haji Abdul Karim Rahman Hamzah commented: “We are proud to highlight the festival’s role in promoting cultural exchange and

environmental awareness. In line with the theme ‘EVOLUTION’ this year, RWMF 2024 served as a platform for advocating sustainable tourism and conservation practices. This year, the festival fulfilled its promise to be a melting pot of diverse cultures, a platform for the exchange of ideologies and environmental initiatives, elevating its significance in reaching out to the younger generation.”

RWMF 2025 will be held from 20 to 22 June 2025.

RWMF: sustainable showcase

The RWMF’s dedication to sustainability was amplified by the “Green Ruai,” a dedicated area which showcased innovations in sustainable practices through partnerships with key parties like Sarawak Energy,

Eco Green Planet and Sarawak Forestry Corporation. This further exemplified Sarawak Tourism Board’s (STB) advocacy of responsible tourism, including setting up eco-stations for recycling, increasing water stations to ensure no single-use plastic bottles were used, and free shuttle buses to reduce carbon emissions. These initiatives inspired positive change for a more environmentally conscious future.

The RWMF’s successful execution of sustainability initiatives was evident in the immaculate festival grounds, which were litter-free after the concerts concluded.

RWMF sponsors

RWMF2024 was sponsored by Malaysian Aviation Group, TVS, Carlsberg, Media Exchange, Gelumbang Jaya, Mitsubishi Malaysia, The Waterfront Hotel and Plaza Merdeka, Etika (Pepsi), Cuckoo, MYUS AUTOTECH, SACOFA, Sarawak Energy, Hertz (Sime Darby Car Rental), AFFIN, and MyCar E-hailing. 

For more information on RWMF head to the website https://rwmf.net/rwmf-news/.
For more information on Sarawak visit www.sarawaktourism.com

WorldHotels’ partners discover Prachinburi resort

BANGKOK, 4 July 2024: Surrounded by the lush rice fields and natural forests of Prachinburi province, a hidden gem in eastern Thailand, East, Tawa Ravadee Resort brings WorldHotels’ unsurpassed standards of upscale hospitality to an enchanting yet underexplored region of Thailand. 

This destination resort welcomes travellers with extensive facilities for both business and leisure, including a contemporary restaurant, bar, and conference rooms. It also offers outdoor facilities such as a golf driving range, a swimming pool, tennis, basketball, and futsal courts. 

Formerly part of the BW Signature Collection, it was rebranded as a member of WorldHotels Distinctive last year, reflecting the power of BWH Hotels’ diverse portfolio of brands to cater to the unique needs of every property.

Recently staged, WorldHotels hosted an event that welcomed trade and media partners to rediscover Tawa Ravadee Resort, Prachinburi.

The event highlights included team building and a themed poolside gala dinner, which gave BWH Hotels’ esteemed corporate partners, media representatives, leading influencers, and leisure agents a chance to rediscover this outstanding resort and discover what it can offer to domestic and international guests.

“We were honoured to invite our valued partners to rediscover Tawa Ravadee Resort, a member of WorldHotels Distinctive. With its authentic architecture inspired by the local Dvaravati culture and extensive facilities for business and leisure, this resort creates a striking first impression and lasting memories. We look forward to welcoming more travellers to experience the wonders of Prachinburi with WorldHotels,” said BWH Hotels Vice President – APAC, Olivier Berrivin.

For more information about WorldHotels, visit www.worldhotels.com

About WorldHotels 
WorldHotels is a privately held hotel soft brand within the BWH Hotels global enterprise. Founded by independent hoteliers dedicated to the art of hospitality, WorldHotels offers one of the finest portfolios of independent hotels and resorts around the globe, expertly curated to inspire unique, life-enriching experiences that connect people and places. WorldHotels comprises four unique collections, each with its own personality and style to appeal to the needs of today’s traveller. The collections include WorldHotels Luxury, WorldHotels Elite, WorldHotels Crafted and WorldHotels Distinctive. 

ONYX opens Shama Hotel in JB

SINGAPORE, 4 July 2024: ONYX Hospitality Group confirms this week the opening of Shama Suasana Johor Bahru, marking the debut of the first Shama hotel and serviced apartment in Malaysia. 

This milestone expansion makes Malaysia the first country outside of Thailand to have all three ONYX Hospitality Group brands: Amari, OZO, and Shama. 

Shama Suasana Johor Bahru opens with 87 suites ranging from one-bedroom to executive three-bedroom suites in the business district of Johor Bahru located just across the border from Singapore.

As the southernmost city in Malaysia with causeway access to Singapore, it is a bustling hub known for its great value, diverse shopping experiences, and vibrant food scene. 

The Rapid Transport System is close by, offering easy access to the border crossing at the causeway between Malaysia and Singapore (customs, immigration, and quarantine checkpoint for cars, buses, and the JB Sentral train station).

Grand Hyatt Singapore’s reservations open

SINGAPORE, 4 July 2024: Grand Hyatt Singapore reopens for guests on 10 July 2024 as it unveils the first phase of its multi-year transformation in the iconic Orchard Road district. 

The progressive reopening starts with the reimagined 292-room Terrace Wing alongside an enhanced Fitness Centre, a 25-metre lap pool, StraitsKitchen for local ethnic cuisine, and BRIX, a nightlife hotspot. 

10|Scotts will operate as Grand Club Lounge until early 2025, and all 16 event spaces will be available for celebrations and events. 

The latter part of 2024 will see the Southeast Asian debut of Le Pristine Singapore, in collaboration with Michelin-starred chef Sergio Herman, taking over the space formerly occupied by the celebrated mezza9. The popular Martini Bar will return along with classic Italian favourites at Pete’s Place and poolside dining at Oasis. Damai, the hotel’s wellness hub with enhanced holistic well-being experiences, will be ready to welcome guests, too.

When the Grand Wing reopens in early 2025, the hotel will have completed its upgrade with 699 rooms and suites.