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CX recovery robust in February

HONG KONG, 25 March 2024: Strong travel demand continued in February, particularly during the Chinese New Year holiday, Cathay Pacific reports in its latest traffic figures.

On 18 February, Cathay Pacific achieved a significant milestone by carrying more than 70,000 passengers and operating 272 passenger flight sectors, the most on a single day since the start of the pandemic.

Cathay Pacific carried 1,801,174 passengers in February 2024, an increase of 61.6% compared with February 2023. The month’s revenue passenger kilometres (RPKs) increased 50.3% year-on-year. Passenger load factor decreased by 3.8 percentage points to 82.4%, while available seat kilometres (ASKs) increased by 57.3% year-on-year. In the first two months of 2024, the number of passengers carried increased by 63.9% against a 60.6% increase in ASKs and a 53.4% increase in RPKs compared with the same period in 2023.

Travel trends

Chief Customer and Commercial Officer Lavinia Lau said: “Our passenger business performed well in February as customers travelled for Chinese New Year. Demand from Hong Kong, the rest of the Greater Bay Area and the Chinese Mainland surged over the holiday period, especially on short-haul routes. We also saw good traffic between the Chinese Mainland and Hong Kong. As a result, our Chinese Mainland routes achieved 85% load factors over Chinese New Year. Our Japan routes also saw a strong resurgence in bookings, especially from Hong Kong, after the subdued demand in January following the devastating earthquakes that impacted Japan.

“Following the introduction of visa-free travel between the Chinese Mainland and Southeast Asian countries such as Thailand, Malaysia, Singapore, and Indonesia, travel sentiment has remained consistently positive on these routes. We also resumed our Chennai and Colombo services in February. For Chennai, traffic has been good to and from Hong Kong and onward destinations in the US. Colombo has seen good demand from customers from mainland China, Japan, and Australia.”

Outlook

“Looking ahead, we anticipate demand will progressively grow leading up to the Easter holidays, especially on long-haul routes. We are seeing strong demand for business travel into Hong Kong with various exhibitions in the city. The extension of the Individual Visit Scheme to include travellers from Xi’an and Qingdao will also boost sentiment for travel to Hong Kong, especially during the Labour Day holiday in May.

“Throughout our rebuild journey, we have put in great effort not only to resume destinations and increase frequencies but also to expand our network and bring more business opportunities and leisure travel destinations for the public of Hong Kong. In addition, we have been a staunch supporter of the Central Government’s Belt and Road Initiative, serving 21 destinations in 14 participating countries already. We are excited to announce that Cathay Pacific will launch passenger flights to Riyadh, the capital and financial hub of Saudi Arabia, in the fourth quarter of this year, and we will share more details in due course.”

MATTA chief identifies priorities

KUALA LUMPUR, 25 March 2024: An uptick in domestic tourism in Malaysia is the dominant trend post-Covid as more Malaysians explore their backyard, MATTA president Nigel Wong noted during his presentation at the opening of the biannual MATTA Fair on Friday.

“The world has changed since we came out of the pandemic, and we must acknowledge that we must embrace this paradigm shift to ensure that our tourism sector is not only sustainable but also thrives.”

Photo caption from left:  Nigel Wong, president of MATTA; DYTM Tuanku Syed Faizuddin Putra Jamalullail, Tuanku Raja Muda Perlis; DYTM Tuanku Dr Hajah Lalilatul Shahreen Akashah Khalil, Raja Puan Muda Perlis.

He pointed to the uptake in domestic tourism, saying: “Malaysians are viewing their own country through new lenses. This has resulted in a surge of creativity, especially amongst domestic and inbound tourism stakeholders, that will elevate tourism within territories and nationally.”

The state of Perlis was the signature destination of the 54 edition of the  MATTA Fair named “ Favorite Malaysian Destination”– a gem hidden in plain sight.

“The entire state, itself a UNESCO Geopark; famous for its harum manis mangoes, its unique and harmonious blend of Southern Thai and Malay cultures, its rolling fields and natural parks — evokes a sense of going back to a time when life was simpler and more idyllic,” Wong said his speech.

Noting that transportation is the key driver for tourism expansion, Wong said it was important to recognise that travel is a two-way street. 

  • “Both public and private sectors must stop being inwardly focused and push towards a more open environment where the inflow and outflow of tourists are encouraged and efficiently managed. At MATTA, we understand the value of this, and over the years, this has enabled us to grow bigger and stronger as an organisation and as an industry.”

MATTA Fair attracted the participation 11 foreign National Tourism Organisations comprising:

  • Taiwan
  • Australia
  • Maldives
  • Gyeongnam – Korea
  • Japan
  • Korea
  • Nepal
  • Pakistan
  • India
  • Thailand
  • Gifu – Japan

MATTA Fair had eight state tourism partners: Perlis, Penang, Selangor, Pahang, Terengganu, Sabah, and Sarawak.

On the closing day of the Show (Sunday 24 March) MATTA officially launched its sustainability programme, Green Circle that teams up with various partners from every spectrum of the economy: Climate Governance Malaysia, MAG, RHB, MDEC, federal and state government agencies MAH and MACEOS. 

Wong noted that Green Circle aspires to “help our nation reach its sustainability goals by empowering our local tourism stakeholders with the right tools and resources, raising awareness amongst industry stakeholders and the public, contributing significantly to policy making and by contributing back to our industry through our various CSR programmes.”

World of Travel on show at MATTA Fair

KUALA LUMPUR, 25 March 2024: The 54th edition of the Malaysian Association of Tour and Travel Agents’ MATTA Fair concluded on 24 March at the Malaysia International Trade and Exhibition Centre (MITEC) in Kuala Lumpur, attracting nearly 150,000 show visitors and forecasted sales turnover exceeding MYR300 million.

The MATTA Fair March 2024 covered 37,000 sqm of space across eight halls and featured 1,343 exhibition booths. 

With 278 participating organisations, including 175 travel and tour agencies, 12 National Tourism Organizations, 8 State Tourism Offices, 44 hotels and resorts, nine theme parks, two airlines, and 28 other travel-related service exhibitors, travel fans snatched up holiday bargains and unrivalled airfare bargains.

“MATTA Fair March 2024, well-known for its budget-friendly travel deals, is set to maintain its esteemed status. Visitors can confidently shop with all participating tour and travel exhibitors holding licenses from the Ministry of Tourism, Arts, and Culture. A wide selection of new destinations and tour options provide visitors with abundant options to explore,” said MATTA president Nigel Wong during the opening ceremony on Friday.

Key partners and sponsors 

The show spotlighted Perlis, designated  Malaysia’s favourite destination as the featured state.
Malaysia Aviation Group was named the Official Airline Partner & Premier Sponsor.
RHB Bank supported the show as the Exclusive Platinum Sponsor to streamline online payments for travel bargains.
Amadeus served as the Official Travel Tech Partner to support flight and holiday bookings at the show.
AmLeisure Media was the official Media Partner.

MATTA used the national travel fair to launch its sustainability programme, the Green Circle Initiative, which brings together diverse sectors and government agencies, including Climate Governance Malaysia, MAG, RHB, MDEC, MAH, MACEOS, and others, to raise the industry and public awareness, and actively contributing to policy-making. 

A Sustainable Tourism booth in the foyer of the MATTA Fair highlighted the partnership with British wildlife artist Rachel Gray, AmLeisure Group, Tourism Perak, and Tourism Selangor to promote sustainable conservation practices that enhance local community livelihoods.

Penang eyes more direct flights

GEORGE TOWN, Penang 25 March 2024: Penang State Tourism and Creative Economy Committee chairman Wong Hon Wai is on a mission to draw more direct flights to Penang to boost the island’s tourism industry.

Juneyao Airlines will start four weekly direct flights from its home base of Shanghai to Penang starting 31 May. Wong described the news as a breakthrough that would tap the huge potential of outbound tourism markets in northern Chinese cities. 

Photo credit: Penang Convention & Exhibition Bureau. (Second from left): Penang State Tourism and Creative Economy Committee chairman Wong Hon Wai.

“Penang’s competitiveness as a travel destination is boosted by better air connectivity, which significantly increases travellers’ interest in exploring Penang,” he said at a press conference last week to launch the new flights. Buletin Mutiara Penang quoted the chairman as saying, “The new service will allow the tourism sector to grow sustainably.”

Steven Goh Juneyao Airlines GM Penang.

In addition to four-weekly direct flights from Shanghai to Penang, Wong remains confident that discussions to introduce direct flights between Penang and Chennai, India, will succeed by the end of the year.

Wong has led business delegations to four cities in India, namely New Delhi, Mumbai, Chennai and Kochi (Cochin), as part of his ongoing initiative to encourage India’s airlines to consider adding direct flights to Penang. An Indian airline will likely establish the first direct flights from Chennai to Penang by the end of the year. 

Wong said the Federal Government should discuss with China to upgrade the visa-free facility between China and Malaysia to a permanent visa exemption.

Effective 31 May, Juneyao Airlines will schedule four weekly flights departing  Shanghai Pu Dong (PVG) on Monday, Wednesday, Friday and Sunday. Flight time is five hours and 30 minutes using a 180-seat A320.

Flight HO1365 will depart Shang Hai Pu Dong International Airport (PVG) at 1730 and arrive in Penang (PEN) at 2300.
Flight HO1365 will depart Penang (PEN) at 0005 and arrive in Shanghai (PVG) at 0525 (Monday, Tuesday, Thursday, and Saturday).

During the launch event last week, Juneyao Airlines introduced Steven Andres Goh as its general manager based in Penang.

(SOURCE: Buletin Mutiara Penang plus additional reporting.)

MH headlines expansion at MATTA Fair

KUALA LUMPUR, 25 March 2024: Malaysia Airlines will resume flights from its home base in Kuala Lumpur to Chiang Mai and the Maldives and add a new destination, Danang, Vietnam, to its network in the third quarter of this year.

It will also launch a modernised fleet of A330neos with the scheduled delivery starting in Q3 2024.

Photo credit: Malaysia Airlines. MATTA Fair new seat demo.

The airline posted the news on its Facebook page and officially announced details of the new flights on Friday during the opening of the MATTA Fair in Kuala Lumpur.

The airline unveiled its new A330neo Business and Economy Class seats during the MATTA Fair from 22 to 24 March. The new cabin configuration will feature Collins Aerospace Elevation business class seats with individual privacy doors and wireless charging and Recaro CL3810 economy class seats for enhanced comfort. Delivery of the modernised fleet of A330neos is scheduled to begin in Q3 2024.

Meanwhile, Malaysia Airlines spotlighted discounted fare deals for the three new regional destinations at the three-day national travel fair, which closed on Sunday evening, 24 March 2024. 

Malaysia Airlines will return to Chiang Mai, a city in northern Thailand, on 15 August, offering five flights weekly using a Boeing 737-800. The airline closed the route in August 2001

Daily flights will resume to the Maldives on 1 August using the 737-800. It dropped the route in 2015

Danang is a new destination. Daily flights from Kuala Lumpur using a Boeing 737-800 will launch on 24 September.

Kuala Lumpur-Chiang Mai

Five flights weekly
Flight MH772 will depart Kuala Lumpur at 0950 and arrive in Chiang Mai at 1140 on Monday, Friday, and Sunday.
Flight MH772 will depart Kuala Lumpur at 1150 and arrive in Chiang Mai at 1350. Thursday and Saturday.

Flight MH773 will depart Chiang Mai at 1235 and arrive in Kuala Lumpur at 1635. Monday, Friday and Sunday
Flight MH773 will depart Chiang Mai at 1440 and arrive in Kuala Lumpur at 1840. Thursday and Saturday

Kuala Lumpur-Male

Daily
Flight MH485 will depart Kuala Lumpur at 1010 and arrive in Male at 1125.
Flight MH484 will depart Male at 1230 and arrive in Kuala Lumpur at 2010. 

Kuala Lumpur-Danang

Daily 
Flight MH748 will depart Kuala Lumpur at 0845 and arrive in Danang at 1025. Tuesday, Thursday and Saturday.
Flight MH748 will depart Kuala Lumpur at 1200 and arrive in Danang at 1340. Monday, Wednesday, Friday and Sunday.

Flight MH749 will depart from Danang at 1125 and arrive in Kuala Lumpur at 1520. Tuesday, Thursday and Saturday.
Flight MH749 will depart Danang at 1440 and arrive in Kuala Lumpur at 1835. Monday, Wednesday, Friday and Sunday.

Emirates wishes flyers a happy Holi

DUBAI, 22 March 2024: On 24 and 25 March, Emirates will be celebrating the most colourful festival in the world, wishing customers a happy Holi onboard select flights to India with refreshing Thandai drinks and sweet Holi treats.

Holi is a popular and significant Hindu festival celebrated as the Festival of Colours, Love, and Spring. Celebrated on 25 March this year, Holi marks the end of winter and a time to gather together. The festivities, which begin with the Holika Dahan bonfire, promise to put a smile (and splatter of colour!) on everyone’s face.

Emirates’ customers travelling to and from seven destinations in India — Ahmedabad, Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, and Mumbai — will enjoy the much-loved Indian sweet Kesar Gujiya, alongside their meal for breakfast, lunch or dinner. 

The deep-fried dumpling stuffed with solidified milk and dried fruits will be served in a specially designed box, reminiscent of the colourful festival of Holi. First and business-class customers will be warmly welcomed with cold Thandai – a festive drink made from milk and nuts, flavoured with fragrant saffron and rose petals.

Customers can get into the holiday spirit with hundreds of classic Bollywood movies in the world-class ice entertainment library, including up to 260 Indian movies, including new titles, classic Bollywood, and regional Indian movies. 

Movies include box office hits like Pathaan, The Great Indian Family, and Gaslight. There is also a special collection of Yash Raj Films, Bollywood’s ‘father of romance.’ Customers can also enjoy music videos from Yash Raj in Indian TV, plus over 30 albums and playlists of Indian music, including a special music video compilation called Holi Hai!

Emirates’ celebration of the Holi Festival underscores the airline’s enduring connection with India, spanning 37 years of shared history and cultural affinity. With 170 weekly flights to nine destinations in India, Emirates connects millions of customers travelling to India from Dubai and across its global network each year.

For more information on flights and to make bookings visit www.emiratres.com 

(SOURCE: Emirates)

Centara Maldives wins accolade

BANGKOK, 22 March 2024: Centara Ras Fushi Resort & Spa Maldives, general manager Franceso Pompilio (right), received TravelScapes’ Best Adult-Only Resort in the Maldives and Leading Hospitality Group of Thai Origin (Centara Hotels & Resorts) awards at the Versatile Excellence Travel Awards (VETA) recently held in New Delhi.

These awards, which are a testament to the dedication and exceptional service of the team at Centara Ras Fushi Resort & Spa Maldives and Centara Hotels & Resorts as a whole, further solidify the property as a leader in delivering unforgettable guest experiences and world-class hospitality in the Maldives.

VETA is an annual event in the Indian tourism industry calendar. It awards companies and travel destinations that have shown significant growth in tourism development. TravelScapes, a B2B monthly travel trade magazine in India, hosts the awards.

Find out more about Centara at www.CentaraHotelsResorts.com

About Centara
Centara Hotels & Resorts is Thailand’s leading hotel operator. Its 95 properties span all major Thai destinations plus the Maldives, Sri Lanka, Vietnam, Laos, Myanmar, China, Japan, Oman, Qatar, Cambodia, Turkey and the UAE. Centara’s portfolio comprises six brands – Centara Reserve, Centara Boutique Collection, Centara Grand, Centara, Centara Life and COSI Hotels – ranging from luxury island retreats and upscale family resorts to affordable lifestyle concepts supported by innovative technology. The group’s newest Centara Reserve brand was unveiled in 2020 as an experiential luxury collection, inviting guests to discover a new era of story-driven hospitality, starting with Centara Reserve Samui.

Kanokros heads Skal Bangkok team

Caption (left) Kanokros Wongvekin and (right) James Thurlby.

BANGKOK, 22 March 2024: Skal International Bangkok has appointed Kanokros Wongvekin, the first female president since the club was founded in 1956.

Following an election during the 12 March annual general meeting at the Hyatt Regency Sukhumvit Bangkok, she officially replaced the outgoing president, James Thurlby, who has been named president of Skal International Thailand.

Kanokros’s travel and public relations expertise spans 29 years. After completing postgraduate studies (MBA marketing), she worked in public relations for various international hotel chains based in Bangkok. Kanokros served as corporate director of marketing communications at Centara Hotels & Resorts for over 10 years and won the ‘Best Public Relations’ award from Starwood Hotels and Resorts.

Etihad reports strong February

ABU DHABI, UAE, 22 March 2024: Etihad Airways welcomed more than 1.4 million passengers onboard in February and saw its average load factor reach 89%, according to the airline’s latest traffic statistics.

“In February 2024, we saw a 46% year-on-year growth in customer numbers as we continue our growth strategy,” said Etihad Airways CEO Antonoaldo Neves.

“Our year-to-date (YTD) passenger figures, at 2.9 million, are 40% higher than in February 2023. February was a busy month; we strengthened our fleet, welcoming three new 787-9s, a move that is aligned with our network expansion strategy of adding new destinations and expanding frequencies into key markets.

“We also announced two new routes that will begin this year: to Antalya, Turkey, and Jaipur, India. The latter represents our 11th nonstop connection between Abu Dhabi and the Indian Subcontinent.”

Meanwhile, AeroRoutes, a timetable and airline schedules specialist channel, confirms in its latest update that Etihad Airways will increase flights on its Abu Dhabi-Bangkok Suvarnabhumi route from mid-June 2024. The airline will add its 18th weekly flight, effective 17 June 2024, operated by Boeing 787 Dreamliner aircraft.

EY404 AUH1025 – 2000BKK 789 Daily
EY406 AUH1450 – 0025+1BKK 789 Tue, Thu and Sat 
EY406 AUH1450 – 0025+1BKK 781 Mon
EY408 AUH2215 – 0750+1BKK 781 Daily

EY407 BKK0235 – 0600AUH 789 Wed, Fri, Sun
EY407 BKK0235 – 0600AUH 781 Tue
EY405 BKK0915 – 1240AUH 781 Daily 
EY409 BKK2125 – 0050+1AUH 789 Daily

AirAsia taps fifth freedom traffic beyond Taipei

TAIPEI, 22 March 2024: AirAsia continues its expansion in Northeast Asia by launching three fifth-freedom routes connecting Taipei and Kaohsiung to destinations in Japan.

AirAsia X (D7) will operate the new route from Taipei to Tokyo (Narita) starting 31 May 2024. Thai AirAsia ( FD) will connect Taipei to Okinawa on 15 June 2024 and Kaohsiung to Tokyo (Narita) on 16 June 2024.

(Third from left) Santisuk Klongchaiya, CEO of Thai AirAsia; Benyamin Ismail, CEO of AirAsia X; and Kashiwagi Aya, Director of the Economic Division, Japan-Taiwan Exchange Association Taipei Office.

AAX will operate the route from Taipei to Tokyo (Narita) using the Airbus A330 family wide-body aircraft ( A330 or A330-300) with a maximum of 377 seats, including 12 Premium Flatbed seats. Meanwhile, Thai AirAsia will fly an A320 aircraft with 180 seats.

The launch of these fifth-freedom routes aligns with the airline’s focus on Taiwan, making it a hub that connects passengers to more destinations across Southeast Asia and the Northeast Asian region through its extensive network of 130 destinations.

According to statistics from the Japan National Tourism Organization, the tourism industry in the region has recovered to 80% of pre-pandemic levels, with 25 million foreign visitors to the country last year. Among the visitors, Taiwanese made up  4.2 million visitors, showing Japan remains the top travel destination for Taiwan.

In celebration of the new routes, AirAsia guests can book their flights between Taipei and Tokyo (Narita) from TWD1,888 one-way for the travel period from 31 May 2024 to 26 October 2024. Guest can also buy fares from TWD888 one-way to fly between Taipei and Okinawa for the travel period from 15 June 2024 to 26 October 2024 or fly between Kaohsiung and Tokyo for TWD1,888 one-way from 16 June 2024 to 25 October 2024. 

The promotional fares are available until 31 March 2024 on airasia.com and the AirAsia MOVE app, previously known as the ‘airasia Superapp’. 

The AirAsia Group currently operates nine routes from Taiwan, including Taipei to Kuala Lumpur, Kota Kinabalu, Bangkok, Chiang Mai, Manila, and Cebu, and Kaohsiung to Kuala Lumpur, Manila, and Bangkok. With the launch of these three new routes, AirAsia will offer 12 direct flights from Taiwan.