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Off to far-flung places?

SINGAPORE, 16 February 22024: More delays and ever-changing updates to travel essentials have made the journey confusing for travellers, especially those boarding a flight to far-flung places for the first time.

This is why travel insurance experts from Quotezone.co.uk have provided their top tips for young travellers to consider when jetting off. The youth travel market was estimated to account for 23% of all international tourist arrivals, generating more than UKP250 billion. Gen Z, 18 to 27-year-olds, book an average of 29 holiday days a year, with 90% of their travel decisions made by what they see on social media – with nearly half, 43%, using online travel agencies.

Travel insurance expert Tiffany Mealiff at Quotezone.co.uk says: “Travelling is confusing at the best of times; it’s tough to keep up with the changing dos and don’ts, especially if you’re taking a gap year and travelling to multiple countries as part of one trip. We’ve compiled a handy list of essentials that all young travellers should know before heading off.

“Gen Z travellers seem to rely heavily on social media channels for their travelling advice, and nearly half book the trips themselves online, so it’s worth doing some extra homework and checking official sources such as the Foreign Office – to make sure all bases are covered before setting off.

“Whether you took out a travel insurance policy for your upcoming trip at the same time you booked your flights, or you haven’t taken out a policy yet, it’s worth knowing what your policy will likely cover you for and what might be excluded.”

With that in mind, travel insurance comparison site Quotezone.co.uk has put together a list of twelve things you might not know about Travelling.

  1. A European Health Insurance Card (EHIC) isn’t a replacement for travel insurance because it doesn’t guarantee free medical treatment in other EU countries – it merely entitles travellers to treatment at the same rate that local residents pay. If your EHIC has expired, you’ll need to apply for the new global card, GHIC; you can do this easily online up to 9 months before you travel – it’s free and lasts for five years. 
  1. While an annual travel insurance policy will cover you for an unlimited number of trips during 12 months, many travellers don’t realise there is a limit to how long each trip can last. With many insurers, the maximum duration you’ll be covered for during any one trip is 31 days, so if you’re taking a year out, you can sign up for backpacker travel insurance instead of an annual policy, which can provide you with continuous coverage for 12 months or more across numerous countries.
  1. Suppose you cannot travel due to a medical emergency or a family bereavement. In that case, your travel insurance can help cover the costs, but you should take out the insurance policy while booking your trip to ensure you’re covered.
  1. Suppose an airline urges you to check your hand luggage into the hold shortly before boarding the plane. In that case, your travel insurance may not cover those carry-on bags and their contents – some insurance policies insist that valuables are kept in your hand luggage for safety.
  1. Suppose you have a few alcoholic drinks at an “après ski” bar or beach party before deciding to hit the ski slopes or take to the water. In that case, there’s a good chance your insurance won’t cover you if you suffer an injury; any activity while under the influence of alcohol is usually excluded from the policy.
  1. Travel cards to be used abroad will require prepayment, and the exchange rate will be locked. Instead of getting the rate at the time of spending as you would with a credit or debit card. However, Certain businesses, such as car rental firms, won’t accept prepaid travel cards, so it’s essential to be mindful of where you’ll be spending. Most car hire places request a credit card to hold a security deposit. 
  1. Changing your money into the local currency while waiting around at the airport might seem convenient and time-efficient, but there are often hefty additional service fees. Research shows that some airports charge between 10% to 13% more than high street or bank exchanges.
  1. It’s worth looking at what the exchange rates online are offering to customers before heading out to the high street or local bank. If you’re travelling to a less popular holiday destination, many in-person stores won’t have the currency in stock, so ordering online may be the best option. 
  1. If flights are delayed or cancelled, young travellers should also be aware that they can request help with travel costs – claiming compensation if the cancelled flight means a delay of arrival by two or more hours. It’s important to ask for a refund and compensation as soon as possible – either at the airport or claiming from the airline once travellers have landed back home. 
  1. Adding photos of your trip to social media while you’re away could actually invalidate your home insurance. Some insurers may consider it as highlighting to potential thieves that your home is unoccupied and you are not taking reasonable care of the property.
  1. Many holidaymakers are unaware that some of the most popular destinations have the highest incidents of petty theft. It’s essential to remain vigilant and always travel with a secure cross-body bag with zips or even a money belt. Never leave personal belongings unattended because travel insurance companies require travellers to take ‘reasonable care’ and could reject claims if items are left unattended.
  1. Finally, make sure your chosen destination has no warnings not to travel. Check your government’s travel advisories for updates. If you go against the advice, you could invalidate your insurance protection. 

STB suspends travel agency

SINGAPORE, 16 February 2024: Singapore-based Intersys Pte Ltd (travel agent licence number 03471) (Intersys) has been suspended from conducting travel agent activities with effect from 14 February 2024, according to a Singapore Tourism Board statement released on Thursday.

Quoting Singapore’s Travel Agents Act 1975, STB said it was informing the public that the suspension was the “result of the company’s failure to submit its annual business profile returns (ABPR) and audited statement of accounts (AA) within six months after the close of its financial year, and the corresponding failure to pay for the financial penalty in lieu of suspension or revocation that was imposed for the contravention.” 

The suspension will remain in effect until Intersys has paid the financial penalty or for up to six months, whichever is earlier. During the suspension period, Intersys will be required to fulfil its existing customer obligations but will not be allowed to accept new travel bookings.

Intersys Pte Ltd was registered in 2022 with offices at 124 Jurong East Street, Singapore, 600124, as an inbound and outbound travel agency offering air ticketing, tours and accommodation bookings.

STB says it “takes a serious view against errant travel agents and will not hesitate to take necessary actions to protect the reputation of Singapore’s travel industry”.

For the most up-to-date list of licensed travel agents in Singapore, please visit the Travel  Related Users’ System (“TRUST”) website: https://trust.stb.gov.sg. Travel agents may also email us at [email protected] for related licensing queries.

The mother of all Mekong cruises

SINGAPORE, 16 February 2024: Pandaw, a river cruise specialist in Southeast Asia and India, is promoting a mega cruise combination that features four countries on a single river: The Full Mekong Combo Cruise.

Pandaw is offering an in-depth exploration of the Mekong River from South to North for the first time. This unique cruise combines two 10-night Mekong expeditions through Thailand, Laos, Cambodia and Vietnam in this special four-country expedition. 

Sailing all of the navigable stretches of this mighty river provides amazing insights into how one river can support a vast and diverse group of peoples and cultures, all from the comfort of locally crafted Pandaw vessels. This combo cruise includes a flight from Saigon to Vientiane and one-night accommodation in Vientiane between cruises within the ticket price.

Sales for the 21-night expedition sailing along all the navigable stretches of the mighty Mekong River are open for bookings. The mega expedition trip is a grand tour of the formerly Indochina countries of Cambodia, Vietnam and Laos, plus Thailand, an important destination to end the cruise. 

The four-country combo cruise is made possible thanks to Pandaw ultra-shallow draft vessels. Cruises sail upstream and downstream on the various stretches of the Mekong River, offering guests an opportunity to explore Indochina’s rich culture, history and nature in one all-encompassing river adventure.

The cost includes flights and accommodation between the various cruise sectors. Sailings are scheduled for October 2024, when river levels are the highest at the close of the annual monsoon season. This is a one-off special departure. Bookings are now open.

Join Pandaw for this unique combo expedition sailing along all navigable stretches of the mighty Mekong River.

The Full Mekong, Four Country 21-Night Combo Cruise
SIEM REAP – CHIANG KHONG
21 nights
FROM USD10,075 PP

To book, visit pandaw.com or contact us at [email protected].

For more details.

Explore Sarawak’s cultural diversity

KUCHING, 16 February 2024: Sarawak is well-known for its cultural diversity, being home to at least 34 different ethnic groups, including the Ibans, Chinese, Malays, Bidayuhs, Melanaus, Orang Ulus, Penans and Kayans, just to name a few.

Ibans

The Ibans constitute close to 30% of Sarawak’s population, making them the largest indigenous ethnic group in the state. They are known for their traditional longhouses, which hold great cultural significance in their architecture. 

They celebrate Gawai Dayak, a festival of thanksgiving for the bountiful harvest, where traditional dances like the Ngajat are performed, and a traditional rice wine drink named ‘tuak’ is served. Sarawakian Ibans are also well known for their artistry and traditional clothing. 

Malay

The Malay population constitutes approximately 25% of Sarawak’s overall population. Most Sarawakian Malays are indigenous, some descending from native Borneo tribes and others migrating from neighbouring regions like Brunei and Kalimantan. Malays were traditionally fishermen and lived around coastal areas, but over time advanced economically and are now city-dwellers. 

Chinese

The Chinese comprise Sarawak’s third-largest ethnicity. The Malayan Chinese first came to Sarawak during the Brooke era to find employment opportunities in gold mines. Most have maintained their Chinese heritage, following traditions and superstitions during major celebrations like Chinese New Year and Mid-Autumn Festival. A highlight of Chinese celebrations is the lion and dragon dances, accompanied by distinctive rhythmic drums.

Bidayuhs

The Bidayuhs mainly reside in Lundu, Bau, Penrissen, Padawan, Siburan and Serian. They have architectural wonders that are unique to their culture. An example of this is the baruk roundhouse for community gatherings and functions. It is also here where celebrations for the harvest seasons are held. Traditional dances like the Rejang Beuh or Eagle Dance are performed in the longhouse. 

Melanaus 

The Melanaus are among the earliest settlers of Sarawak. Their language is categorised under the North Bornean branch of Malayo-Polynesian languages. Over time, they have taken influence from Malay culture in terms of traditional clothing, religion, and lifestyle. 

Orang Ulu

Orang Ulu refers to the many diverse tribal groups who live mostly in Sarawak’s upriver and uphill areas. Orang Ulus are renowned for their artistic eye, as seen by the elaborately decorated mural designs and wood carvings on their longhouses’ walls. This is also seen in their beadwork, detailed body tattoos, and rattan weaving. To celebrate the Orang Ulu’s hunting culture, the Kanjet Ngeleput was created and performed by a male dancer in full warrior attire. 

Penan

The Penan people are a smaller ethnic group under the Orang Ulus who reside mainly in the Miri district, far east of Sarawak. Even now, they remain nomad travellers in Sarawak’s dense jungles and live off produce from their hunting adventures. The Penans adorn themselves with accessories, jewellery on their heads, and a bracelet made from black-coloured rattan. Their traditional dance, Sayau Titot, is performed during social or cultural events. They are also excellent and skilled weavers, looming together basketweaves, mats, rattan bags and accessories to complement their traditional outfits.

Kayan

Another smaller sub-ethnic group of the Orang Ulu’s is the Kayan group. Like their neighbours, the Kenyah tribe, they are grouped with the Bahau people under the Apo Kayan people group. The Kayans are renowned for their beadwork and craftsmanship, producing wood carvings from belian wood. They are also revered for their boat-making knowledge. Kayan women, in particular, have a distinctive feature that has drawn attention to this tribe. Their long, slender necks adorned with brass rings have given the Kayans the moniker ‘long-neck people’. This generations-old tradition stems from their belief that long necks are considered beautiful.

This unique blend of different ethnicities is one of Sarawak’s most important traits, where people of varying ethnicities can live harmoniously together. It is important to preserve these cultures and heritage to foster self-identity and social tolerance, essential to maintaining an inclusive society.

For the full version of this feature, check the Saraway Hornbill Trail Newsletter.

https://sarawakgo.com/ethnicities-of-sarawak/

For more information on Sarawak, visit www.sarawaktourism.com

Bahrain launches India promotions

SINGAPORE, 16 February 2024: Bahrain Tourism and Exhibitions Authority (BTEA) marked its first post-pandemic participation in India last week at the Outbound Travel Mart (OTM) 2024.

Hosted at the Jio World Convention Centre in Mumbai from 8 to 10 February 2024, Bahrain’s delegations actively engaged with the Indian market, focusing on developing the MICE, wedding and leisure segments.

Bahrain Tourism and Exhibitions Authority (BTEA) head of tourism marketing Sally Sedky said: “Participating in OTM 2024 enabled us to showcase Bahrain’s vibrant tourism offerings to the Indian market. Our interactions with industry professionals and media during the event have been essential in strengthening ties and elevating Bahrain’s position as a top choice for Indian travellers.”

BTEA represents 11 partners comprising Gulf Air; Exhibition World Bahrain; Gulf Hotel Bahrain; K Hotel Bahrain; Lagoona Beach Luxury Resorts and Spa; Westin, Le Méridien City Centre Bahrain; and prominent Destination Management Companies (DMCs) such as Caravan Travel and Tours, Vacanza Bahrain, Farhat Tours, Bahrain International Travel, and Best of Bahrain.

Sun Princess’s maiden voyage cancelled

SINGAPORE, 16 February 2024: Princess Cruises has taken delivery of Sun Princess, an entirely new ship platform designed by the Italian shipbuilder Fincantieri exclusively for the Princess brand. 

However, for now, the ship remains alongside the shipyard to allow for additional technical work, forcing the cruise line to cancel the 18 February voyage. Sun Princess will now make its maiden voyage from Rome on 28 February.

Guests booked on the 18 February voyage will receive a full refund of the cruise fare, any additional onboard services that were pre-purchased, and a 50% future cruise credit (FCC) that can be used on a future Princess voyage*.

The cruise brand is also offering financial reimbursement for select travel costs for guests who have already arrived ahead of their sailing and for guests who have not yet started their travel, specific changes in fees related to flights. Princess is also protecting travel agent commissions.

The 175,500-ton, 4,300-guest Sun Princess will offer an array of new entertainment and activities, as well as staterooms and suites across a broad spectrum of categories. 

*FCC must be booked by 30 November 2024 and sailed by 31 December 31, 2025.

Macao hosts PATA Annual Summit

BANGKOK, 16 February 2024: The PATA Annual Summit 2024 will be hosted by the Macao Government Tourism Office and co-hosted by SJM Resorts at the Grand Lisboa Palace Resort Macao from 15 to 17 May.

The event should draw around 1,000 travel and tourism professionals who drive tourism to, from and within the Asia Pacific region. 

The four-day programme comprises plenary and breakout sessions, the PATA Executive Board and the PATA Board meetings winding up with the Annual General Meeting.

The annual summit provides a platform for PATA’s public and private sector members and partners to network and discuss issues that impact global tourism and also the business agenda of boosting tourism in the Asia Pacific. It also looks to the future, giving  PATA Chapters and PATA Youth worldwide a voice at the summit to encourage discussions and take on global challenges by seeking solutions that will encourage sustainable growth, value, and quality tourism.

Macao, a strong supporter and longtime PATA member, will showcase its cosmopolitan style balanced with a rich cultural heritage. Its historic district, known as “The Historic Centre of Macao,” is home to over 20 monuments and urban squares and was designated a UNESCO World Heritage site in 2005. This district is a testament to the unique integration of Eastern and Western cultures over centuries, offering visitors the chance to explore magnificent heritages and their fascinating stories.

The summit’s offsite workshops

Macao’s intangible cultural heritage encompasses diverse practices, expressions, knowledge, and skills passed down through generations. PAS 2024’s Offsite Educational Experience will reflect the city’s rich traditions with workshops on Macanese craftsmanship and traditional dessert baking.

Featured speakers at the summit

For more information, visit:

https://www.pata.org/pata-annual-summit-2024

Air Arabia’s profits and routes expand

SINGAPORE, 16 February 2024: Air Arabia, a low-cost carrier (LCC) in the Middle East and North Africa, has announced this week’s record financial results for the year ending 31 December 2023. 

At the same time, the airline will increase flights from four weekly to daily on the route Sharjah-Phuket effective 20 February, according to flight schedules on booking websites. In June, flights go double daily between Sharjah and Bangkok.

The daily flights between Sharjah in the UAE and Phuket, Thailand, will operate throughout the summer timetable from 31 March to 26 October 2024.  

Reporting on its financial performance ending 31 December 2023, the airline has achieved double-digit profitability and passenger numbers growth, declaring a record net profit of AED1.5 billion for the full year, representing a 27% increase compared to the AED1.2 billion recorded in 2022. The airline’s turnover for the same period reached AED 6 billion, reflecting a 14% increase compared to the AED5.2 billion registered in 2022.

In 2023, Air Arabia demonstrated its commitment to robust growth by expanding operations across its seven operational hubs and introducing 26 new routes within its global network. This strategic expansion increased operational capacity, which was further complemented by an impressive 31% surge in the number of passengers carried across the group, reaching 16.7 million passengers.

More flights to Thailand

Air Arabia expanded its services to Southeast Asia, starting with Bangkok and Phuket late last year.

On the route to Phuket, the airline flies an Airbus A321neo serving the route daily, effective 20 February, up from the present four weekly flights.

Flight G9687 departs Sharjah at 2235 and arrives in Phuket at 0815 plus one day.
The return flight G9688 departs Phuket at 0845 and arrives in Sharjah at 1255

On the Sharjah-Bangkok (SWB) route, the airline schedules an increase from 11 to 14 flights weekly (double daily) starting on 11 June and through to 8 September, according to schedules on booking websites. 

From Sharjah:
G9823 departs Sharjah at 0200  and arrives in Bangkok at 1125.
G9821 departs Sharjah at 2225  and arrives in Bangkok at 0750 plus one day.

From Bangkok:
G9822 departs Bangkok at 0900 and arrives in Sharjah at 1225.
G9824 departs Bangkok at 1215 and arrives in Sharjah at 1540.

Marriott Hotel debuts in Penang

GEORGE TOWN, Penang Malaysia, 15 February 2024: Marriott Hotels debuts its first hotel on Penang Island’s famous Gurney Drive that hugs the coast in the heart of George Town. Penang Marriott Hotel’s downtown seafront location presents visitors with breathtaking sea and city views in addition to its central location in George Town’s UNESCO World Heritage district. 

“As one of Malaysia’s most lively leisure destinations and a hub for business travellers, Penang is an ideal destination to welcome a Marriott Hotel,” said Marriott International area vice president – Indonesia and Malaysia, Ramesh Jackson.

The 223-room property prioritises a healthy lifestyle with a fully-equipped 24-hour fitness centre, a steam room and an outdoor infinity swimming pool with a sun deck providing breathtaking views of the Gurney seafront. 

Penang Marriott Hotel also features an M Club premium lounge for members of the Marriott Bonvoy loyalty programme. At the same time, families have access to the Kids Club, providing supervised, age-appropriate activities for younger guests. 

Other features include an all-day dining restaurant, a lounge bar, multi-entertainment spaces, a grand ballroom for meetings and parties, and five flexible function rooms.

The hotel group named Subash Basrur, the complex general manager for three properties: Penang Marriott Hotel, Marriott Executive  Apartments Penang and Marriott Residences Penang.

Centara celebrates five new resorts

BANGKOK, 15 February 2024: Centara Hotels & Resorts will add five properties to its diverse portfolio, strengthening its footprint in Thailand and Vietnam and setting the stage for domestic and overseas strategic growth initiatives.

“Centara Hotels & Resorts is off to a dynamic start in 2024, unveiling several new properties that exemplify our commitment to strategic growth and delivering exceptional experiences. As we expand our footprint in Thailand, Vietnam, and beyond, we are excited about the future and the expansive opportunities for brands,” stated  COO of Centara Hotels & Resorts COO Michael Henssler.

Centara has signed a hotel management agreement (HMA) with Phi Phi Paradise Company Limited for its Villa 360 property. Set to reopen as Centara Villas Phi Phi Island in October 2024, this stunning resort offers 40 villas ranging from 56 to 133.5 square metres, an all-day dining restaurant, a sunset sky bar, an outdoor swimming pool, and pool bar, spa, fitness centre, and a convenient onsite mini shop.

At the end of 2023, Centara also signed a HMA with Kornsiri Hospitality Management Limited Partnership for Tiva Ao Makham Resort Phuket, a greenfield project set to redefine health-focused travel with exceptional facilities including yoga, cycling, and a Pilates reformer studio, as well as a sauna, steam room, and onsen available to all guests. Offering 68 rooms along Phuket’s southeastern coast, this will be Centara’s 11th hotel in Phuket and the newest edition to its Boutique Collection. 

Centara Life Vung Tau will be located along the southern coast of Vung Tau City.

Centara will open two properties in Vietnam during Q1 of 2027 in Vung Tau City, a popular destination on Vietnam’s southern coast. The 261-room Centara Life Vung Tau promises exceptional flexible stays full of daily delights, elevating the essentials across an all-day dining restaurant, modern meeting rooms, swimming pools, a pool bar, a fully equipped fitness centre, a spa, and a kids club. Also, in Vung Tau City, Centara Residence Dio Dua will offer 536 rooms, a warm reception, a fitness centre, a swimming pool, and a dedicated kids’ club.

Adding to the allure of Van Don,  a premier tourist destination in northern Vietnam, Crystal Holidays Harbor Van Don will open a second tower in Q2 of 2025 as part of its plan to develop five hotel and resort apartment buildings within its five-star international standard resort and entertainment complex, Complementing the existing Centara-branded Tower A, which boasts a dedicated purpose-built convention centre, Tower B comprises 496 rooms along with a variety of dining options, a state-of-the-art fitness centre, and inviting swimming pools.

The perspective of the new Centara in Van Don.

These new additions mark a promising start to the year and exemplify Centara Hotels & Resorts’ dedication to providing unique experiences characterised by world-class hospitality, exceptional service, and the warmth of Thai family values in stunning destinations worldwide.

“We are proud to welcome these exceptional properties onto our portfolio as we embark on this exciting phase of expansion. These new signings represent significant milestones for Centara Hotels & Resorts, setting the stage to pursue unique opportunities and partnerships further worldwide while fuelling our momentum to shape the future of hospitality,” said Centara Hotels & Resorts senior vice president of business development Andrew Langston.

For more information on Centara Hotel & Resorts, please visit www.centarahotelsresorts.com/