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Hacks to ease travel stress

SINGAPORE, 11 October 2023: New research from Expedia shows air travel is a leading cause of stress for 55% of Americans, who find it more daunting than filing taxes or visiting the dentist. 

To help break the cycle of stress, Expedia has released its 2024 Air Travel Hacks Report, unpacking data-backed strategies for saving money and reducing stress. 

The booking sweet spot

Domestic airfare should be booked 28 days before departure. Travellers saved up to 24% compared to those who booked at the last minute, surpassing the 10% savings travellers saw on average in 2022.

International airfare should be booked around 60 days before departure (no more than four months out) for optimal availability and savings (around 10% on average). Last year, the sweet spot was closer to six months out.

Sunday bargains

Sunday remains the cheapest day of the week to book flights, while Fridays are the most expensive. On average, travellers saved up to 13%.2.

Fly before 1500 to minimise the impact of delays and cancellations. Flights departing after 1500 statistically have a 50% higher chance of being cancelled than earlier flights.

Expedia’s Price Drop Protection 

More than a quarter (28%) of US travellers check ticket prices even after booking, but this new product issues a refund if the ticket price drops on Expedia after booking.

The analysis also found that average ticket prices remain nearly flat compared to last year and flight cancellation rates have improved (1.7% of flights compared to 4.1% in 2023), positive trends for travellers that cited finding a good deal (61%) and worrying about disruptions (28%) as big contributors to stress.

“Regarding stress levels, booking your next flight shouldn’t be in the same ballpark as getting a cavity filled,” said Expedia Group Brands public relations head Melanie Fish. “The good news is many of the things that contribute to travel stress are getting better, and Expedia is constantly releasing new tools like Price Tracking and Price Drop Protection that make the whole booking and flying journey smoother.”

Expedia’s annual Air Travel Hacks Report is backed by an analysis of billions of data points and the world’s most extensive air ticketing database through collaboration with the Airlines Reporting Corporation (ARC) and OAG.

“Airlines are adding capacity and increasing service to meet the sustained air travel demand we’ve seen throughout 2023,” said ARC managing director of data research Chuck Thackston. “Air travel has proven resilient over the past few years, with travellers increasingly taking to the skies for business and leisure. Fortunately for those travellers, the cost of airfare has been below 2022 levels for most of the year.”

Train transfers get a SITA upgrade

KUALA LUMPUR, 11 October 2023: Express Rail Link (ERL) has concluded a service agreement with aviation technology provider SITA to equip ERL with SITA Check-in Kiosks and SITA Self Bag Drop services at the KL City Air Terminal in KL Sentral. 

The new facilities should be installed and operational by Q2 2024. It will enable passengers to check in and drop their bags at the city centre train station before taking the KLIA Ekspres train to the airport, thereby reducing the stress on arrival. The hardware is supported by SITA Flex, a powerful next-generation platform enabling smooth and efficient passenger processing on and off the airport.  

The new agreement opens the door to the future of airline check-in and passenger experience. With the self-check-in and self-bag drop (SBD) kiosks, the check-in process is faster and will allow passengers to tag and drop off their bags within 30 seconds. SBDs were installed at KL International Airport Terminal 2 in March 2018. 

The deal marks a new era of connected and intermodal travel where passengers can benefit from joined-up services that reduce hassle and improve the travel experience. 

ERL chief executive officer Noormah Mohd Noor said: “Our renewed partnership with SITA aims to modernise our in-town check-in process and enhance passenger experience. Self-check-in and self-bag drop facilities can potentially provide cost efficiencies for airlines while offering added convenience for passengers. The self-check-in kiosks are identical to those at the KL International Airport, and every airline that currently allows their passengers to do kiosk check-in at the airport can automatically extend this convenience to KL Sentral.”

“We just reopened the in-town check-in facility in September, with Malaysia Airlines being the first to restart the check-in services and another Malaysia-based airline to restart within this month. As air travel continues to recover, we remain committed to providing our passengers with a seamless and efficient travel experience,” added Noormah.

SITA  president, Asia Pacific Sumesh Patel said: “The future of travel will be intermodal, and we’re excited to help join the dots between air and rail services via this partnership with ERL. Across the travel industry, we face similar issues, and there is a need to tackle these together through common and shared approaches — be that for air travel, cruises, railways, or events.”

Bhutan tourism back on track

THIMPHU Bhutan, 11 October 2023: Bhutan welcomed 9,559 visitors in September, representing a 34% increase over its forecasted 6,788 monthly arrivals. 

Visits from 23 September 2022 to 1 October 2023 totalled 89,326, while visits to Bhutan from January to September 2023 reached 67,673.

In September, the top source markets for Bhutan included India, the US, China, the UK, Malaysia, Germany, Singapore, Israel, Indonesia, Australia and Japan.

Of the total 89,326 (23 September 2022 to 1 October 2023), 61,162 were Indian nationals, and 28,164 were other international visitors (10,844 paid the old SDF rate, with 17,320 paying the new SDF rate).  

Of the Indian visitors, 13,573 applied for their permit before arriving in Bhutan, while 47,589 received it on arrival. 

The visa fees and SDF revenues collected from non-Indian guests amounted to approximately USD1,126,560 and USD18,560,384, respectively, while the SDF revenue collected from Indian guests was approximately BTN306,947,209. The total revenue for all visa and SDF revenue reached USD23,377,000 since September last year. The SDF revenue funds projects such as free healthcare and education for all Bhutanese, infrastructure upgrades, environmental projects and more.

“September witnessed a strong influx of visitors, particularly during the Thimphu Tshechu. We are also encouraged to see a resurgence in visitors from both India and China,” said Department of Tourism director-general Dorji Dhradhul. “Most of the international guest bookings for September were made before the SDF100 revision took effect, underscoring the enduring allure of our destination. We anticipate good visitor arrival numbers over the next few months, allowing time for the new tourism incentives to be marketed and sold.” 

Indian arrival numbers to Bhutan have not been as strong as expected in recent months despite extensive sales and marketing outreach over the past year by the DOT, Bhutanese tour operators, hotels, and other tourism industry stakeholders. 

After speaking with several prominent Indian travel agents, airline fares and routes remain the key concerns. At the same time, several partners also reported that all Himalayan destinations were impacted heavily between June to August 2023 due to the unusually heavy monsoon and flash floods in some locations. 

It was reported that other destinations such as Himachal, Ladakh and Kashmir also suffered tourism losses and low tourist arrival numbers over the summer due to the unusually heavy monsoon. September showed a strong rebound of Indian numbers, and October is likewise expected to be strong.

“With more Indian visitors expected to arrive over the next couple of months, we strongly encourage tour operators to recommend their guests register for their permit before arrival to minimise any disruption at the borders,” Dhradhul added.

Tourism data from a guest satisfaction survey during the past four months also shows that 84% of visitors to Bhutan are first-time visitors, and 42% of visitors stay in Bhutan for between five to seven nights. Nearly half of all visitors are aged between 33 to 49, and nearly a third of all visitors are aged between 50 to 65. DOT’s guest satisfaction survey was started in July 2023 and currently has more than 550 responses. 

DOT forecasts that 98,000 guests will visit Bhutan from January to December 2023. October is starting to be a promising month, with 756 arrivals in a single day.

Nepal presents PTM promotion

SINGAPORE, 11 October 2023: The PATA Nepal Chapter extended an invitation to companies attending the recent  PATA Travel Mart 2023

to participate in the 5th edition of the Himalayan Travel Mart in Kathmandu, Nepal, scheduled from 4 to 7 June 4 2024.

The invitation came from the Nepal Chapter team, which comprised seven member organisations from the tourism fraternity of Nepal — Himalayan Holidays Trekking, Destinago Tours & Travels, Fishtail Tours and Travels, KGH Group of Hotels & Resorts, Mystic Voyages, Visit Himalaya Treks, and Majestic Group Nepal.

PATA Travel Mart 2023 was hosted by India’s Ministry of Tourism, and according to the Pacific Asia Travel Association, the event mustered 1,000 delegates from 46 destinations. 

The grand opening turnout was on par with what the PTM achieved in 2019, but the sales and networking evaluation should be based on the sellers and buyers in the PTM exhibition hall visiting the booths and conducting business talks. The event saw 159 sellers from 92 organisations and 15 destinations who were supposed to network and conduct business talks with 196 buyers from 191 organisations.

PTM needs around 250 international buyers and 500 to 700 international seller booths to make the event tick over as a competitive travel mart that delivers value for money invested in sales teams and booth space.

But the hosts will be happy they recruited 350 local and international students and young tourism professionals from 10 local and international universities as a part of the PATA Youth Symposium held on 5 October at the International Exhibition Convention Centre (IECC), the venue for the travel mart.

Following the welcome reception on 4 October, the PTM featured two days of B2B sessions, 5 to 6 October, held at the IECC, Pragati Maidan, New Delhi, India.

After participating in PTM, the PATA Nepal Chapter joined the PATA Chapters Congress and PATA Board Meetings held on 7 October at Le Meridien in New Delhi, India.

Sky-high SAF costs sink net-zero targets

BANGKOK, 11 October 2023: An aviation expert underscores the key challenges confronting aviation stakeholders in making the economics of Sustainable Aviation Fuels (SAF) work.

Airlines are pursuing sustainability goals as the industry strives to balance environmental responsibility with commercial interests. There is considerable pressure to expand capacity and launch new routes to meet pent-up travel demand, while the challenge remains to fly sustainably and meet the net-zero goals by 2050.

Alan Lim.

Alton Aviation Consultancy director Alan Lim discussed these challenges in an interview with TTRW, focusing on the aviation industry’s pursuit of a net-zero goal by 2050.

The sky-high prices of SAF, around three times that of conventional jet fuel due to limited supply, raise questions about the adoption and the level of government support for SAF, especially in Asia. Price sensitivity affects competitiveness and ultimately dampens growth at a time when governments hope for a robust tourism industry to boost foreign exchange earnings. Airports, in a broader context, must also formulate strategic plans for integrating new energy sources and green technologies.

Lim noted that although Asia started implementing sustainability initiatives later than its US and European counterparts, the region is not behind in its commitment to SAF.

“In pursuing the net-zero goal, there is undoubtedly much more work that needs to be done. One of the best ways is to switch to a clean energy source. But based on the current technology, you probably can do it on smaller aircraft of 20 to 50 seats, maybe if you push. But you’re not going to do it on your large commercial planes. That’s not going to happen anytime soon. Also, the adoption of SAF is more limited due to the supply issue. You cannot get enough supply to do it constantly. There is also the fact that it is expensive. 

“It raises the question: Would an airline passenger be prepared to pay 200% to 300% more for a green flight? People may say they would, but they will be drawn to book lower fares. This means airlines need to balance the critical commercial and sustainable factors.”

Government support

Thai Airways International CEO Chai Eamsiri previously called on the Thai government to support SAF costs as the airline aligns with global aviation sustainability goals. 

Speaking at a forum hosted by Thansettakij headlined ‘Road to Net-Zero’, Chai highlighted the potential cost implications, indicating that even a 1% SAF utilisation would lead to a THB1.5 billion annual expense increase, and a 10% utilisation would result in a THB15 billion annual expense increase.

As it is evident that the cost of SAF is tied to its supply, Lam believes government support is crucial in driving the adoption of this initiative, whether through subsidies, mandates, or incentives for airlines.

According to IATA, in 2022, approximately 300 million litres of SAF were produced, accounting for less than 0.1% of the global jet fuel consumption. To achieve the net-zero 2050 target, where SAF is expected to contribute 65%, IATA projects a need for approximately 450 billion litres of SAF by 2050. Achieving this significant increase will require a remarkable annual growth rate in SAF production. Encouraging incentives for SAF research and production will play a crucial role in scaling up production.

Lam points out that there is still a lengthy journey ahead to expand SAF production. Nevertheless, efforts are underway to continue testing SAF with airlines, either planning or adopting SAF purchases alongside their traditional fuel needs.

“It’s about whether we can make the economics of SAF work or find alternative technologies to address the carbon footprint issue. There is undoubtedly much work ahead to achieve this.”

In light of sustainability, it becomes a primary focus in the aviation industry, Lam emphasised. Airports must consider engaging in strategic planning beyond achieving minimal or net-zero carbon footprints.

“They must prepare to integrate new energy sources and technologies, including SAF and more complex innovations such as electric aircraft and electric vehicle infrastructure. In long-term, it is essential to allocate sufficient space and infrastructure to support upcoming developments and ensure a seamless transition to new airport operations,”  he concluded.

Norwegian 2024 Asia sailings

10 October 2023: Norwegian will increase cruises in Southeast and East Asia in 2024 to meet growing demand in the post-Covid pandemic era. 

Upcoming 2024 cruises will feature the following ports in Asia. 

  • Bali, Indonesia.
  • Boracay, Philippines.
  • Hakodate, Japan.
  • Ko Samui, Thailand.
  • Muara, Brunei Darussalam.
  • Osaka (Gateway to Kyoto), Japan.
  • Phuket, Thailand.
  • Phu My (Gateway to Ho Chi Minh City), Vietnam.
  • Port Klang (Gateway to Kuala Lumpur), Malaysia.
  • Singapore.

Centara makes charity pledge

BANGKOK, 10 October 2023: Centara Hotels & Resorts, Thailand’s leading hotel operator, announced the launch of an inspiring charity campaign as part of the brand’s ongoing 40th anniversary celebrations.

Founded in 1988 by His Majesty The Late King Bhumibol Adulyadej, The Chaipattana Foundation is dedicated to championing sustainable rural development, environmental conservation, and improving the lives of communities throughout Thailand. This foundation also serves as a testament to Centara’s deep-rooted Thai heritage, family values, and dedication to positively impacting the local communities in which its properties are present.

Guests participating in this campaign will not only have the opportunity to contribute to projects that empower, protect, and uplift, but they will also become integral to a greater journey toward a more sustainable and conscientious future.

“As we mark our 40th anniversary, we are not only celebrating our journey but also our Thai heritage, the values that guide us and our commitment to a greener and brighter tomorrow”, said Thirayuth Chirathivat, CEO of Centara Hotels & Resorts. “The Chaipattana Foundation represents these same ideals and Centara is delighted to pledge our support to the incredible efforts of this organisation.”

With the holiday season around the corner, Centara extends a warm invitation to guests and loyalty members to commemorate four decades of exceptional hospitality, world-class service, and driving meaningful change in the world.

To learn more about this charity campaign or to make a direct booking, please visit https://www.centarahotelsresorts.com/40th-anniversary-charity-campaign

Sarawak hosts opera extravaganza

KUCHING, 10 October 2023: Get ready to immerse yourself in the grand theatrical world of opera in the heart of Sarawak, Borneo. 

The Borneo Opera Festival 2023, from 12 to 15 October, will bring world-class talents to Kuching, Sarawak, promising to mesmerise audiences with its grandeur, artistic brilliance and bel canto of this cultural extravaganza.

Borneo Opera Festival will feature a Gala Opera Concert and opera orchestra performances spanning three days in the heart of Kuching city. 

The festival will be a first of its kind for the region, which already hosts the world-renowned Rainforest World Music Festival and Borneo Jazz Festival. 

This extraordinary musical odyssey celebrates the art and culture of world-class opera with Maestro Alfio Grasso, the Italian baritone set to headline the Borneo Opera Festival 2023, along with Sarawak’s own opera singing prodigy Jeanne-Marie Druce.

The festival’s line-up includes Romanian artiste Ioan Vrasmas, award-winning opera director from Egypt Abdallah Saad, Spanish soprano Beatriz Sylvan and violinist Bogdan Alexandru Costache, a shining virtuoso in the world of classical music.

Other world-renowned performers include Italian conductor Silvano Frontalini, Italian tenor Domenico Menini and Hungarian pianist Gabriella Gyoker.

Festival goers will indulge in opera’s grandeur and beauty as Teatro d’Opera Italiana (Vox Orchestra) takes centre stage. 

“Borneo Opera Festival is a daring step towards putting Sarawak on the map as a hub for opera music in the Southeast Asian region. “This serves as a springboard for singers in the region, offering them invaluable experience, exposure, and international recognition within the opera scene,” said Sarawak Minister of Tourism, Creative Industry and Performing Arts Sarawak, Dato Sri Haji Abdul Kairm Rahman Hamzah at the launch of the inaugural Borneo Opera Festival.

Borneo Season Opera II Palcoscenico PLT will be fully dedicated to providing an unforgettable experience for all audience members to inspire a new generation of vocalists and music enthusiasts, thereby contributing to the growth and development of the music industry in Sarawak, Borneo, Southeast Asia, and beyond.

For more information or to purchase festival tickets, do visit www.borneooperafestival.com

Resort World One sails in Southeast Asia

Boracay Willys Rock.

HONG KONG, 10 October 2023: Resorts World Cruises introduces new five-night cruises departing Hong Kong for Vietnam and the Philippines. 

The two new cruises were announced last week and complement the current five-night Okinawa cruise. There are two cruise options on the ship Resort World One. It sails to Vietnam with visits to Nha Trang and Danang and also to Boracay Island and Manila in the Philippines. The latter is scheduled to sail from January until March 2024. Both cruises start in Hong Kong.

Boracay is one of the country’s top award-winning islands and was named on a short list of three best islands in Asia according to the 2023 Conde Nast Traveller Reader’s Choice Awards.

Five-night cruise to Vietnam: Departures on 12 November and 10 December 2023; 18 February 2024; 17 March; 14 April 2024.

Five-night cruise to the Philippines: Departures on 21 January, 4 February and 3 March 2024.

Airbnb supports Thai tourism

BANGKOK, 10 October 2023:New research from Oxford Economics reveals that Airbnb is an important pillar of Thailand’s tourism industry, playing a crucial role in the industry’s contribution to GDP and employment.

The report, commissioned by Airbnb, found that the platform’s activities contributed over THB31 billion to Gross Domestic Product and supported almost 56,500 Thai jobs in 2022 alone – accounting for approximately 1.7% of the tourism industry’s contribution to GDP.

The report also highlighted the powerful multiplier effect Airbnb guest spending has within local communities. In 2022, Airbnb guests spent almost THB 41 billion in Thailand, including in restaurants, retail stores, transportation, and accommodation. This marked an increase of nearly 500% from 2021, reaching 72% of 2019 pre-pandemic levels. On average, guests spent THB 34,000 during their trip.

The report also explores two profound changes in travel behaviour since the pandemic: long-term stays driven by the emergence of flexible work arrangements and tourism dispersal from urban to rural areas.

As international travel rebounded, the US was Thailand’s largest origin market, accounting for 14% of international Airbnb guests. Notably, long-term stays (i.e. those staying for 28+ nights) accounted for 35.6% of total guest nights in Thailand in 2022, up from 13.9% in 2019. 

The report found that Airbnb could re-distribute the benefits of tourism spending to areas outside the central provinces of Bangkok and Phuket as guest spending grew in regions such as Koh Samui, Pattaya and Krabi between 2020 and 2022. Koh Samui saw spending surpass pre-pandemic levels – up 12% from 2019 to 2022.

Mich Goh, Airbnb’s Head of Public Policy for Southeast Asia, India, Hong Kong and Taiwan Mich Goh shared: “The economic contribution to both GDP and jobs driven by travel on Airbnb in Thailand has created powerful economic ripple effects that have enabled the growth of local businesses, such as shops, restaurants, bars, and cafes — which are often central to how travellers experience a destination — and created job opportunities for the locals. 

“The growth of the long-term stays segment since 2020 — enabled by flexible work policies and supported by Airbnb’s Live and Work Anywhere initiative with the Tourism Authority of Thailand — is also helping destinations such as Thailand to attract guests who stay longer and spend more per trip. As destinations across Thailand continue to recover, we are committed to partnering with governments and communities to rebuild their tourism economies in an equitable, inclusive, and sustainable way,” Goh added.