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The newest Pullman debuts in Singapore

SINGAPORE, 27 September 2023: Pullman Hotels & Resorts, a premium brand part of hospitality player Accor, confirms that Pullman Singapore Hill Street will start welcoming guests from 1 October 2023.

Developed and owned by EL Development Pte Ltd, a Singapore-based real estate company, the new five-star hotel will make its mark as the company’s first foray into hotels under the Pullman brand. 

Centrally located, Pullman Singapore Hill Street will feature 350 rooms offering views of Fort Canning, the hotel’s swimming pool or Marina Bay.

Accor has named Mazen Abilmona, the general manager of Pullman Singapore Hill Street.

In its opening press briefing, Pullman Singapore Hill Street maintains a strong commitment to sustainability and has woven specific features and eco-friendly directives across every aspect of operations. For conscious maintenance, solar panels are installed on the roof to power corridor lights in addition to a programmed irrigation system that ensures efficient water management, releasing precise amounts at determined times to sustain pockets of greenery.

The property stands between Singapore’s commercial districts, entertainment precincts, and cultural hubs and is a five-minute walk to City Hall MRT Interchange.

Pullman Singapore Hill Street is now taking reservations for October 2023 and beyond. Guests can take advantage of a 10% saving on the room during the first two months of operations (valid until 30 November 2023) plus the following perks.

● Complimentary buffet breakfast for two persons daily.

● SGD28 F&B dining credits per room daily that can be utilised across in-house restaurants.

Accor Plus Members are eligible for a 20% savings on room rates based on the best available rates.

● Complimentary buffet breakfast for two persons daily

● SGD28 F&B dining credits per room daily that can be utilised across in-house restaurants.

UNWTO tourism data tracks recovery progress

SINGAPORE, 27 September 2023: International tourism continues to recover from the worst crisis in its history as visitor arrivals reached 84% of pre-pandemic levels between January and July 2023, according to the latest data from UNWTO. 

The Middle East, Europe and Africa lead the global sector’s rebound, UNWTO reports.

The latest release of the UNWTO World Tourism Barometer tracks the sector’s recovery over the course of 2023 up to the end of July. 

Barometer standouts

By the end of July, international tourist arrivals reached 84% of pre-pandemic levels.

700 million tourists travelled internationally between January and July 2023, 43% more than in the same months of 2022.

July was the busiest month, with 145 million international travellers recorded, about 20% of the seven-month total.

All world regions enjoyed strong rates of tourism recovery over the first seven months of 2023, driven by demand for international travel from several large source markets:

The Middle East reported the best results in January-July 2023, with arrivals 20% above pre-pandemic levels. The region remains the only one to exceed 2019 levels so far.

Europe, the world’s largest destination region, reached 91% of pre-pandemic levels, supported by robust intra-regional demand and travel from the US.

Africa recovered 92% of pre-crisis visitors this seven-month period, and the Americas 87%, according to available data.

In Asia and the Pacific, recovery accelerated to 61% of pre-pandemic arrival levels after opening many destinations and source markets at the end of 2022 and earlier this year.

Looking ahead

These results show international tourism remains well on track to reach 80% to 95% of pre-pandemic levels in 2023. Prospects for September-December 2023 point to continued recovery, according to the latest UNWTO Confidence Index, though at a more moderate pace following the peak travel season of June-August. These results will be driven by the still pent-up demand and increased air connectivity, particularly in the  Pacific, where recovery is still subdued.

The reopening of China and other Asian markets and destinations is expected to continue boosting travel both within the region and other parts of the world.

The challenging economic environment continues to be a critical factor in the effective recovery of international tourism in 2023, according to UNWTO’s Panel of Experts.

Persisting inflation and rising oil prices have translated into higher transport and accommodation costs. This could weigh on spending patterns over the remainder of the year, with tourists increasingly seeking value for money, travelling closer to home and making shorter trips.

Air Astana wins APEX award

SINGAPORE, 27 September 2023: The Airline Passenger Experience Association (APEX) has honoured Air Astana with a five-star rating in the major airline category, with the ceremony being held in Los Angeles last week.

This is the ninth time that Air Astana has received an APEX award.

The APEX award was based on third-party passenger reviews undertaken in partnership with TripIt, the highest-rated travel app in the world. For the 2024 Award, passengers reviewed nearly one million flights on more than 600 airlines on a five-star scale covering five categories: seat comfort, in-flight service, food and beverages, entertainment system and Wi-Fi service.

“The APEX Award is a measure of the outstanding quality of Air Astana’s in-flight service, as well as a confirmation of continuous improvement of the customer experience,” said Air Astana, vice president of in-flight service Yelena Obukhova. “We are grateful to our colleagues for their professionalism and commitment to high service standards, as well as to our passengers for their positive feedback.”

Booking.com recruits Eric Nam

SINGAPORE, 27 September 2023: Booking.com has appointed global star Eric Nam as the campaign ambassador for its 2023 Explorers campaign. 

As travel continues to show no signs of abating in Asia, with nearly three quarters (73%) of Asia-Pacific travellers unwavering in their future travel plans even amidst global crises – this year’s Explorers campaign seeks to empower every traveller by showing them the endless possibilities travel can bring, encouraging them to go forth to do just that. 

Eric on a fishing trip.

Inspired by Eric Nam’s innate sense of curiosity, the 2023 Explorers campaign takes him to the heart of Asia as he embraces this very spirit – traversing the culturally rich cities of Hoi An, Vietnam and Bangkok, Thailand.

“Exploring the world is an incredibly important source of inspiration for my life and personal growth. Learning about other cultures fuels my creativity and curiosity and helps me take on fresh perspectives,” said Nam. “I’m honoured to be a part of Booking.com’s 2023 Explorers campaign, and I hope to inspire more people to fearlessly embrace different ways of seeing the world.” 

The collaboration with Eric Nam reinforces Booking.com’s commitment to making it easier for everyone to experience the world, highlighting how effortless it is for them to embark on these journeys in their own way via the Booking.com platform. With a diverse range of offerings across accommodations, flights and rental cars, Booking.com ensures a seamless and connected travel experience, empowering travellers to curate their travels personally. As travellers reflect on their cherished memories and travel experiences alongside Eric Nam, the campaign hopes to encourage them to stay open to fresh and creative ways of travel in a world renewed to unlock their sense of adventure. 

“The 2023 Explorers campaign is a timely reminder of the incomparable joy and empowerment that travel can bring us,” said 

Booking.com managing director for Asia Pacific Laura Houldsworth. “Our goal at Booking.com is to make it easier for travellers to shape their own extraordinary travel experiences – by offering personalisation and providing our users with the widest choice of accommodation options and unique experiences.” 

Booking.com claims “responsible travel is also at the forefront of the campaign, as it shows travellers how to access accommodation and experiences that encourage more sustainable choices, whilst reducing their environmental impact in the destinations they visit.” 

AirAsia welcomes Chinese tourists

BANGKOK, 27 September 2023: AirAsia is supporting the Thai government’s visa-exemption policy for Chinese visitors with a flight promotion starting from only CNY199* per trip.

Bookings are open until 1 October 2023 for travel from 1 October 2023 to 31 March 2024 in the hopes of boosting tourism from China during National Day in October and Chinese New Year in February.

The visa-exemption policy allows Chinese tourists to enter Thailand without the need to request a visa in advance and will be in effect from 25 September 2023 to 29 February 2024, a total of five months. 

An AP report claimed that the government proposed the visa exemption measure due to concerns that Chinese tourists might be lower than expected this year because of strict visa requirements.  AP said the “target arrivals from China had been revised from 5 million to 3 million after a report from the state Tourism Authority of Thailand that around 1.4 million Chinese tourists came in the first six months.”

Tourism Authority of Thailand governor Thapanee Kiatphaibool said the authorities were confident Chinese arrivals could hit 4 million to 5 million once the visa-exemption programme kicked in.

Thailand’s economy slumped during the pandemic as its colossal tourism industry virtually collapsed. The country received about 40 million visitors in 2019, and the government estimated they spent 1.9 trillion baht ($53.2 billion), which plummeted by more than 99% by 2021, according to data from the Ministry of Tourism and Sports.

Prime Minister and Minister of Finance Srettha Thavisin, accompanied by Tourism Authority of Thailand governor Thapanee Kiatphaibool welcomed around 300 passengers on Thai AirAsia X flight XJ761 that arrived at Bangkok Suvarnabhumi Airport (BKK) from Shanghai, China, on Monday. 

At Don Mueang Airport, Chinese passengers on flight FD583 from Kunming to Bangkok Don Mueang Airport (DMK) received a warm welcome.

Thai AirAsia chief executive officer Santisuk Klongchaiya noted expectations were high that Chinese visitors would increase significantly, especially during the year-end travel season, the National Day celebrations and during Chinese New Year in 2024, the latter two occasions that spur travel in the Chinese market to destinations in Southeast Asia.

AirAsia is already offering a variety of promotions on routes between China and Thailand. Thai AirAsia (FD) is presenting flights starting from only CNY199 per trip, available for booking up to 1 October 2023 for travel from 1 October 2023 to 31 March 2024. 

In addition, Thai AirAsia X (XJ) offers a fare of CNY299 on the Shanghai – Bangkok (Suvarnabhumi) route.

Thai AirAsia currently operates 12 direct flights to 11 cities in China: Shenzhen, Guangzhou, Chengdu, Chongqing, Kunming, Wuhan, Changsha, Hangzhou, Xi’an, Shantou and Beijing. Thai AirAsia X serves one route, Shanghai – Bangkok (Suvarnabhumi). 

 *Starting fares do not include tax, fees and auxiliary service charges

Resort World Cruises sails to Sanya

HONG KONG, 26 September 2023: Resorts World Cruises commenced its maiden voyage on Sunday from Hong Kong to Sanya onboard the Resorts World One cruise ship. 

It marked the start of the two and three-night Sanya cruises from Hong Kong, which depart twice weekly on Wednesdays and Sundays, respectively, every fortnight. With cruise fares starting at HKD1,200 per guest based on twin sharing, vacationers can hop on a Resorts World One cruise with ease to one of Hainan’s best go-to destinations. Sanya is renowned for its spectacular stretches of coastlines, picturesque sceneries, unique seafood delicacies, and rich culture that keep travellers coming back.

In conjunction with the Resorts World One inaugural sailing to Sanya, a special celebratory event was held on the ship before she departed from Hong Kong last Sunday. Signalling the start of her cruises to Sanya, the official ceremony was attended and officiated by Li Zhongguang, deputy director-general department of tourism, culture, radio, television and sports of Hainan, together with Hong Kong’s secretary for culture, sports and tourism (Acting) bureau, Lau Chun JP. They were joined by Michael Goh, president of Resorts World Cruises. 

 “Today’s inaugural sailing from Hong Kong to Sanya marks a new chapter for our company and our ship as we continue to innovate new itineraries with popular destinations that will boost the regional tourism sector and provide exciting choices for travellers. On behalf of Resorts World Cruises, we thank the Governor of Hainan, Sanya Tourism Board and Hong Kong Culture, Sports and Tourism for their presence and support today,” said Mr. Michael Goh, President of Resorts World Cruises.

With Hong Kong’s highly connected network of flights, land and high-speed transportation, sea and ferry links with Mainland China and internationally, overseas travellers and mainland Chinese residents, especially from the Greater Bay Area, will have easy access to board the Resorts World One. International travellers from countries that are listed under Hainan’s “59 Visa Free Entry Eligible Countries” do not need to apply for a Chinese visa when cruising from Hong Kong to Sanya, subject to terms and conditions. Besides that, vacationers can also expand their holiday experience to stay and explore Hong Kong pre and post-cruise, enjoying the best of both worlds in Hong Kong and Sanya, famous duty-free hubs.

Arival names Spotlight winners

SINGAPORE, 26 September 2023: Arival, a global leader in the tours and activities industry, and TourReview, an online reputation management platform for operators of tours, activities and attractions, have announced the finalists for their first ever Arival and TourReview Spotlight Awards. 

The launch comes ahead of the Arival 360 event in Orlando from 9 to 12 October, which will see hundreds of leaders from the industry gather to address the emerging trends shaping the experiences sector.

The Arival and TourReview Spotlight Awards spotlight the in-destination companies that are going above and beyond for their customers. Powered by TourReview’s Business Intelligence and AI  platform, finalists are selected based on data aggregated from millions of customer reviews across seven major online travel agencies (OTAs) and websites, including Expedia, GetYourGuide, Google, Klook, Tiqets, Tripadvisor (excluding duplicate reviews also on Viator), and Viator. The platform then produces an independent and impartial data analysis highlighting top-rated companies.

“It’s fantastic to see so many companies across the industry consistently wowing their customers,” said Arival CEO and co-founder Douglas Quinby. “Tours and experience companies have a unique opportunity to get close to their customers, giving them experiences that they’ll remember for years to come; it’s clear that so many brands are investing the time and care in understanding what their customers really want. I’m proud that we can give these companies a new platform that recognises their outstanding contribution to the industry.”

The awards are split into the following five categories, which are each further broken down into small, medium and large-sized operators:

  • Sightseeing Tours
  • Culinary Tours & Experiences (all food and drink experiences)
  • Adventure Tours & Activities
  • Visitor Attractions (amusement parks, museums, observation decks, landmarks and monuments, zoos and aquariums) 
  • Day Tours & Excursions

The winners will be announced during a special Happy Hour event at the Arival TourReview Spotlight Awards Ceremony at Arival 360 | Orlando, on 10 October 2023.

Langkawi wins ACI airport award

LANGKAWI, 26 September 2023: Malaysia’s Langkawi International Airport (LGK) won the Best Airport in Asia-Pacific Award for the 2 to 5 million passengers per annum category at the ACI Global Customer Experience Summit 2023 in Incheon, Korea, earlier this month. 

This is the airport’s second win in a row in the ACI Awards, which are sponsored by Amadeus, a global distribution system and software specialist for airlines and travel companies.

Photo credit: LADA.

The Airports Council International (ACI) annual Customer Experience Global Summit successfully concluded in Incheon, Republic of Korea, attracting 500 delegates, including government officials, airport and aviation executives, and customer experience experts.

During the summit’s gala dinner, 144 Airport Service Quality (ASQ) Awards were presented to 75 airports recognising airport excellence in customer experience worldwide based on data from ASQ’s renowned departures and arrivals surveys.

Hartsfield-Jackson Atlanta International Airport has been confirmed as the host of the ACI Customer Experience Global Summit from 24 to 26 September 2024 in Atlanta, USA.

The ASQ is cited as one of the world’s leading airport customer experience measurement and benchmarking programmes. Compared to other programs in the aviation industry, it is based on live research via surveys gathered at the airport—direct from the traveller—rating their satisfaction on the day of travel.

From over 465,000 surveys collected in 2022, 144 awards have been won by 75 airports worldwide, breaking down into various awards categories, including the perennial Best Airports by Size (passengers per year) and region.

For more information visit https://www.lada.gov.my/en/

https://naturallylangkawi.my/

About ACI

Airports Council International (ACI), is the trade association of the world’s airports. ACI serves 712 members, operating 1925 airports in 171 countries.

Discover Sarawak’s national parks

KUCHING, 26 September 2023: Sarawak is blessed with more than 124,450 square kilometres of mountainous scapes and forestry, offering amazing opportunities to explore national parks for travellers who would like to enjoy a relaxed retreat and make the most of their time with nature during their time in Sarawak.

The land of hornbills hosts one of the four Malaysian UNESCO heritage sites, Gunung Mulu National Park in Miri. One highly recommended activity is the boat ride through the Clearwater Cave and the Deer Cave of the approximately 60-million-year-old park. 

As the most studied tropical area in the world, which is incredibly wealthy in biodiversity, visitors encounter Sarawak’s iconic bat exodus and other incredible flora and fauna around the area. This park also houses The Sarawak Chamber, the largest known cave chamber in the world. With the hot weather, we suggest travellers consider dividing their exploration over two to three days. The various accommodations available within the vicinity make it extremely convenient for guests to make reservations, with options ranging from a five-star hotel to authentic longhouse experiences offered by the locals.

Niah National Park

Another park you can trek through in Miri is Niah National Park, which has been labelled as one of the world’s most significant archaeological sites. This national park was nominated for UNESCO World Heritage Site on 30 January 2023, with the results expected to be announced in 2024. This park has the backstory of being the regional birthplace of civilisation and the discovery site for the most dated human remains in Southeast Asia. When you visit this treasured heritage, be sure to allocate some time for the Niah Cave Complex to see ancient artefacts preserved for over 50,000 years and the evolution of the relationship between humans and its lush rainforest. You would also get close-up views of cave paintings and the archaic wooden boat-shaped coffins Niah’s prehistoric inhabitants left behind.

Sarawak Delta Geo Park

If you are touring through the southwest regions of Sarawak, take a chance to roam through the Sarawak Delta Geo Park, the sixth national Geopark under the National Geopark Development Programme. The alluring nature of this Geopark sees it under consideration to receive a nomination as a UNESCO World Heritage Site for 2025. You will surely be entertained as the park has attractions spanning Kuching, Siburan, Bau and Padawan. There is no need to rush as you observe the various architectural heritage, musical instruments, weapons and food that Sarawak’s current multicultural society has nurtured. Have a small road trip around the grounds of the Geopark to attractions such as gushing waterfalls, wildlife centres, mountains, caves and beaches. Visitors can also anticipate the sightings of Bornean endemic creatures such as orangutans, proboscis monkeys and fairy rock geckos at some of these stops.

You will find countless destinations around the Geopark, but here is a list we believe you should include in your route. For locations such as beaches, waterfalls and chances of encountering the seasonal bloom of the Rafflesia, you should visit Santubong National Park, Kubah National Park and Gunung Gading National Park. If you have the intention to have animals as your main focus, there are several wildlife centres spread out around the Geopark, such as Matang Wildlife Centre, Semenggoh Wildlife Centre, Talang Satang National Park, and Borneo Happy Farm. You can also visit educational centres such as the museums of Sarawak Cultural Village and Borneo Tribe Village or Borneo Cultures Museum, the second largest museum in Southeast Asia. However, if you are looking for a one-stop for all of these features, our best recommendation would be the Bako National Park.

Sarawak has much to offer, especially for those who find comfort amongst serene nature. The state consistently preserves and sustains natural habitats of national importance and value. You can lend a hand now in the mission to protect the unique flora and fauna of Sarawak by helping Niah National Park reach its petition goal at https://campaign.niahnationalpark.my/ or discover other national parks around the state at https://sarawaktourism.com/

(Source: Sarawak Tourism Board)

Holiday Inn leads IHG brands

BANGKOK, 26 September 2023: Half of IHG Hotels & Resorts’ hotel signings in Southeast Asia this year have been with the Holiday Inn brand family, comprising Holiday Inn Hotels & Resorts and Holiday Inn Express, highlighting its enduring appeal for owners and guests across the region.

Announcements in 2023 focused on Holiday Inn Resort Phuket Karon Beach, Holiday Inn Resort Phuket Surin Beach, Holiday Inn Resort Pattaya, Holiday Inn Express & Suites Bangkok Asoke and Holiday Inn Express Bali Sunset Road, while the opening of the first Holiday Inn Express & Suites property in Singapore – situated in Novena – has grown its estate to 95 open and pipeline hotels.

The Holiday Inn brand family continues to grow, generating around half of its global openings in 2022. It accounts for nearly 70% of its total estate. 

The group is developing more Holiday Inn & Suites and Holiday Inn Express & Suites properties. Holiday Inn Express & Suites Singapore Novena, which opened in May 2023, is the first in Singapore, while the first Holiday Inn Express & Suites hotel will open in Thailand at Bangkok Central Pier soon ahead of the Holiday Inn & Suites in Vientiane Laos due to open in 2024.

Across Southeast Asia, 28 Holiday Inn Hotels & Resorts properties have opened, and 26 are in the pipeline. Also, in the region, IHG has 22 Holiday Inn Express properties and 14 in the pipeline.