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IATA launches a carbon footprint checks

SINGAPORE, 25 March 2022: Travellers will soon be able to access precise flight CO2 emission information to gauge their carbon footprint, according to the International Air Transport Association (IATA).

This week IATA announced the launch of the IATA Recommended Practice Per-Passenger CO2 Calculation Methodology that uses verified airline operational data to provide the most accurate calculation methodology for the industry to quantify CO2 emissions per passenger for a specific flight.

Photo Credit: IATA

As travellers, corporate travel managers, and travel agents are increasingly demanding precise flight CO2 emission information, an accurate and standardised calculation methodology is critical, IATA said in a media statement.

“Airlines have worked together through IATA to develop an accurate and transparent methodology using verified airline operational data. This provides the most accurate CO2 calculation for organisations and individuals to make informed choices about flying sustainably. This includes decisions on investing in voluntary carbon offsetting or sustainable aviation fuel (SAF) use,” said IATA’s director-general Willie Walsh.

IATA’s Methodology takes into account the following factors:

  • Guidance on fuel measurement, aligned with the Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA);
  • Clearly defined scope to calculate CO2 emissions in relation to airlines’ flying activities;
  • Guidance on non-CO2 related emissions and Radiative Forcing Index (RFI)
  • Weight-based calculation principle: allocation of CO2 emission by passenger and belly cargo;
  • Guidance on passenger weight, using actual and standard weight;
  • Emissions Factor for conversion of jet fuel consumption to CO2, fully aligned with CORSIA;
  • Cabin class weighting and multipliers to reflect different cabin configurations of airlines;
  • Guidance on SAF and carbon offsets as part of the CO2 calculation.

“The plethora of carbon calculation methodologies with varying results creates confusion and dents consumer confidence. Aviation is committed to achieving net-zero by 2050,” said Walsh.

” By creating an accepted industry standard for calculating aviation’s carbon emissions, we are putting in place essential support to achieve this goal. The IATA Passenger CO2 Calculation Methodology is the most authoritative tool, and it is ready for airlines, travel agents, and passengers to adopt”.

Outrigger set out Songkran specials

PHUKET, 24 March 2022: Newly opened Outrigger Surin Beach Resort in Phuket and Outrigger Khao Lak Beach Resort have created special value-added deals for Thai residents and ex-pats for the Songkran holiday, 11 to 17 April 2022.

Both properties have announced special rates for the Thai New Year festive period that include breakfast for two adults and two children. The offer gives a THB600 dining credit per night, while youngsters under 12 eat free from the kid’s menu and stay free when sharing a room with parents. There’s also free WiFi, early check-in from 1000 and late check-out until 1600.

Guests choosing Outrigger Khao Lak Beach Resort can enjoy access to non-motorised water sports, family and kids’ activities, and free gym access. Prices for Songkran at Outrigger Khao Lak start at THB2999 net per night for a 40 sqm Deluxe Garden Balcony room, rising to THB5499 for a 73 sqm pool villa, with five room type options in between.

At Outrigger Surin Beach Resort in Phuket, guests have the option of using daily access to the Blue Tree Water Park instead of their THB600 dining credit each day. For Songkran at Outrigger Surin, rates start at THB2999 net, which includes an upgrade to a 40 sqm Surin Studio Room. The second option is an upgrade to the 70sqm Grand Surin Suite for THB3499. The top option is an upgrade to a 50sqm Plunge Pool Suite for THB3999 per night.

Both properties are SHA Plus Certified and are part of Outrigger’s Clean Commitment.

Outrigger Area general manager for Thailand Tony Pedroni said: “For guests who are not sure which property to go for at Songkran and beyond, I would say Outrigger Surin Beach has a boutique resort feel, exceptional dining at Nalu Bar & Grill and is centrally located for a variety of Phuket experiences.

“Outrigger Khao Lak is a bigger, more self-contained resort, surrounded by nature, a bit quieter and perhaps more suitable for families with kids,” he said.

Outside the peak demand Songkran period 11 to 17 April, Outrigger is adding even more value by giving THB500 off the above rates per night for stays from now until 30 June 2022.

For terms and conditions check out the fact sheets here: Outrigger Surin Beach Resort
https://drive.google.com/file/d/1zdcHW3hnA22LoDbUYOq49o05gz_tV–E/view?ct=t%28Outrigger+Resorts+Special+Songkran+Offers%29

Outrigger Khao Lak Beach Resort
https://drive.google.com/file/d/1rytwhCSIGaX442ToAqlo41fHLw45ys6A/view?ct=t%28Outrigger+Resorts+Special+Songkran+Offers%29

Email: [email protected] or [email protected]. Or call +66 76 324 590.

ABOUT OUTRIGGER KHAO LAK BEACH RESORT

In Khao Lak, a 90-minute drive north of Phuket airport, the 158-key Outrigger Khao Lak Beach Resort sits on Bang Sak Beach, a long stretch of fine sand coastline with uninterrupted views of the Andaman Sea. The property’s room portfolio includes 12 suites and villas. There are two restaurants, a bar, an expansive pool with ocean views, massage cabanas, and a new kids’ club and fitness centre. Popular local activities include elephant trekking, canoeing, forest and waterfall discoveries.

ABOUT OUTRIGGER SURIN BEACH RESORT IN PHUKET

In Phuket, 30-minutes south of the international airport, the Outrigger Surin Beach Resort is an elegant 60-room boutique property on the edge of the powder-white sands of Surin Beach, within walking distance of an array of dining, shopping and entertainment venues. The resort features a surf-inspired restaurant and bar, two swimming pools, fitness studio and spa. Half of the rooms are in higher categories, including spacious plunge-pool and two-level suites.

(Your Stories: Outrigger)

Centara reopens Phuket resort

BANGKOK, 24 March 2022: Centara Hotels & Resorts, Thailand’s leading hotel operator, announces the much-anticipated reopening of Centara Karon Resort Phuket on 1 April 2022.

Located a short walk from Karon Beach, Centara Karon Resort Phuket is widely acclaimed as one of Thailand’s best family resorts. Consistently ranked as one of Tripadvisor’s Best Family Hotels, it provides the ultimate in family entertainment, but it is also a perfect relaxation and play space for couples, groups and solo travellers.

The resort offers a comprehensive range of facilities including three swimming pool areas with separate children’s pools, waterfalls and waterslides. SPA Cenvaree offers rejuvenating treatments for singles and couples and features steam rooms and Jacuzzi spas. Youngsters have their own supervised Kids’ Club, Camp Safari, and a hangout zone for teenagers, E-Zone.

Centara Karon Resort also offers an exciting choice for all tastes, including Thai, Asian and international cuisines, along with themed dinners in the evenings at Lotus Restaurant. Azure enjoys a beautiful setting beside the Lagoon pool and serves modern Italian favourites, while The Mix transforms from a coffee corner during the day into an evening lounge bar with great music, live sports, cocktails and refreshments.

Fully vaccinated travellers arriving from overseas can enjoy a Test & Go quarantine-free visit to Thailand following the government policy of a negative RT-PCR test result on the day of arrival. Guests travelling to Phuket are required to book an RT-PCR test directly via https://tp.consular.go.th  when applying for a Thailand Pass.

More information on international arrivals in Thailand can be found on https://www.centarahotelsresorts.com/test-and-go.

Guests enjoy peace of mind when staying with Centara Hotels & Resorts as the group continues to follow strict safety protocols and adhere to certified health and hygiene procedures with the comprehensive Centara Complete Care programme across all its properties.

Test & Go packages at Centara Karon Resort Phuket start from THB 4,380++ per person per night in a Deluxe Pool View Room, inclusive of secure transfer from Phuket International Airport to the resort and roundtrip transfers to the medical centre for RT-PCR testing on arrival.

For bookings or more information, visit www.centarahotelsresorts.com.

The Philippines gears up promotions in Japan

TOKYO, 24 March 2022: The Philippines Department of Tourism (PDOT) embarks on marketing and promotional efforts in Japan just a month after reopening to international leisure travellers.

Philippines Department of Tourism (PDOT) Secretary Berna Romulo-Puyat meets with Japanese travel agents at Imperial Hotel Tokyo to present the Philippines as a safe travel destination in the new normal.

Tourism Secretary Berna Romulo-Puyat led the Philippine delegation to Japan to promote the country as a safe travel destination in the new normal. 

Japan has consistently been the Philippines’ fourth-biggest tourism source market pre-pandemic. In 2019, the country recorded 682,788 tourists from Japan. Since the country’s reopening last 10 February, the Philippines welcomed 2,125 leisure travellers from Japan as of 20 March 2022. 

Puyat met with Japanese travel agents, tour operators, tourism organisations, English studies operators, economic federations, and Japanese media from Tokyo, Nagoya, and Osaka. 

Some notable participants included STWorld, Japan Association of Travel Agents, JTB Corp, Japan Travel and Tourism Association, Hankyu Travel International,  Kansai Economic Federation and the Japan Philippine Tourism Council. 

The tourism chief highlighted, among others, the country’s low Covidd-19 cases, the high vaccination rate of tourism workers, compliance with global safety and hygiene protocols, and simplified entry requirements and processes.

She assured Japanese tourism stakeholders that the DOT would continue to provide marketing support, including that of chartered flights to the Philippines. 

Puyat also introduced a programme to entice fully vaccinated Japanese travellers who have yet to receive their booster jabs by providing Covid-19 vaccine booster shots at popular tourist destinations in the country. This will enable Japanese tourists to go back to Japan without having to quarantine.

“Like other tourism ministries, the Philippines Department of Tourism exhausted all possible efforts to revive the industry, primarily to restore jobs and rebuild revenue streams. Now, we are glad to see the fruits of our labour after nearly two years of preparations to push for the recovery of the sector,” she said in a media statement. 

She emphasised that the Philippines is by far the first country in Southeast Asia to have the simplest travel process with no quarantines nor testing upon arrival. 

“We are aware that the pandemic is still here, and health should always be the priority. We strive to balance public safety and economic recovery by crafting policies that safeguard our citizen’s well-being as well as revive the tourism sector,” she stressed. 

Puyat also met with the DOT’s counterpart, the Japan Ministry of Land, Infrastructure, Transport and Tourism (MOLIT), to discuss the resumption of two-way tourism traffic between the two countries. 

“The Philippines and Japan share a common goal for the tourism sector, that of promoting our respective destinations and thereby contributing meaningfully to the growth of our nations’ economies.”, said Puyat 

The tourism chief took the opportunity to invite Japanese tourism players to the much-anticipated World Travel and Tourism Council (WTTC) Global Summit, which will be held in Manila, the Philippines, for the first time from 20 to 22 April. 

The upcoming Philippine-hosted WTTC Summit will “open discussions between industry stakeholders, organisations, and governments to support economic recovery by restarting travel and tourism and attracting investments centred on the safe and secure reopening of the industry,” she disclosed. 

The tourism chief earlier said that such hosting is an advantage to the Philippines, as it is a way to showcase what the country could offer more in the global arena in terms of boosting investments. 

“Through this event, we aim to stimulate discussions on how to solve the social, environmental, and economic challenges faced by the global travel and tourism industry. Likewise, we aim to increase the public’s appreciation for the travel and tourism industry’s role as a driver of economic growth, livelihoods and employment, and sustainable development,” she said.

(Source: The Philippines Department of Tourism)

Best Western opens in Kalimantan

JAKARTA, 24 March 2022: Best Western Hotels & Resorts opens sales for the Best Western Batang Garing, a midscale hotel in Palangka Raya, the capital and largest city in Central Kalimantan.

Located in the city centre, the transfer from the hotel to Tjilik Riwut Airport takes just 15 minutes by car. The airport is also home to an aviation school run by Lion Air. Annually, the airport serves around 800,000 mostly domestic passengers.

Palangka Raya is the capital and largest city of the Indonesian province of Central Kalimantan situated between the Kahayan and the Sabangau rivers on the island of Borneo. The city has a population of 293,500.

The launch of the 133-room Best Western Batang Garing marks the latest phase of Best Western’s expansion in Indonesia. At present, the company operates 18 properties across the country, comprising 10 Best Western, three Best Western Plus and five Best Western Premier branded hotels.

Amex study: 2022 planning more trips

NEW YORK, 24 March 2022: People are looking forward to making more trips than last year and planning to spend more or the same on travel in 2022 compared to a typical pre-pandemic year, according to the latest American Express Travel: 2022 Global Travel Trends Report.

Released on Tuesday, the report is based on data from the US, Australia, Canada, Mexico, Japan, India and the UK.

It shows consumers are travelling to see the people and places they love, celebrate important life events, embark on wish list trips, experience in-person events, and to seek greater wellness and self-care.

In Q4 2021, global Card Member bookings made through American Express Travel were up 24% compared to 2019 and have continued to strengthen in 2022.

“The pandemic has made all of us, including travellers, assess what is truly important,” said  American Express Travel president Audrey Hendley. “The Global Travel Trends Report shows that tourists are making up for lost time and being thoughtful about who they travel with, the places they visit, the brands they support, and how they spend their money as the travel industry moves forward.”

Top insights from the 2022 Global Travel Trends Report¹

  • The world is ready to travel: 74% of respondents agree they are willing to book a trip for 2022 even if they might have to cancel or modify it later¹. This is up from 56% last year².
  • Spending on travel is outpacing pre-pandemic levels: 86% of consumers expect to spend more or the same on travel in 2022 compared to a typical pre-pandemic year¹.
  • Tourists want to travel more frequently: 62% of respondents plan on taking 2-4 trips in 2022, and 76% of respondents agree they plan to travel more with family in 2022 than they did in 2021.
  • Tourists are seeking out brands that prioritize supporting local communities: 81% of respondents want to visit destinations where they can immerse themselves in the local culture and want the money they spend while travelling to go back to the local community.
  • Dream destinations are becoming a reality: 55% of respondents want to book a once-in-a-lifetime vacation this year, especially true for Millennials (67%) and Gen Z (65%).
  • As entertainment returns, trips tied to in-person events make a comeback: 56% of respondents stated they held off on travelling for major entertainment events last year but have plans to return to these types of events this year.

The complete American Express Travel: 2022 Global Travel Trends Report can be found here.

(Source: Bernama)

Emirates ramps up flights to Melbourne

MELBOURNE, 25 March 2022: Emirates has announced the second daily flight on its Dubai-Melbourne route, served by its flagship A380 aircraft.

Starting 1 May, the airline will offer customers fourteen weekly services from Dubai to Melbourne. The expansion of services is supported by the Victorian Government to help fast-track the return of international flights to Melbourne and bring more visitors to the state.

The additional daily frequency between Dubai and Melbourne will grow Emirates’ seats to over 1,000 a day, totalling 700,000 a year between the airline’s global Dubai hub and Victoria, with 516 seats on each flight. Travellers can choose from 14 First Class suites, 76 lie-flat seats in Business Class and 426 ergonomically designed seats in Economy Class. Tickets can be booked on emirates.com, the Emirates App, or via both online and offline travel agents.

From 1 May, Emirates’ additional daily flight will depart Dubai daily at 1005, arriving in Melbourne at 0530 the next day. From Melbourne, the flight will depart at 0515 and arrive in Dubai at 1310. The additional flight will join the existing service, which flies daily from Dubai, departing at 0240 and arriving at 2150 in Melbourne. From Melbourne, the flight departs at 2115 and is scheduled to arrive in Dubai at 0515 the next day. All times are local. The addition of the second daily A380 service will also offer customers more convenience with the option of choosing a morning or evening flight for optimal onwards connection opportunities when they stop in Dubai.

Before the pandemic, international flights brought more than 3.1 million visitors to Victoria each year and injected AUD8.8 billion into the economy. Emirates carried 22 per cent of the 1.3 million passengers that arrived in Victoria from key European countries such as Germany, France, Italy, the Netherlands and Switzerland, which added AUD86 million to the Victorian economy in 2019.

Emirates divisional vice president for Australasia Barry Brown said: “As an international airline that has been serving Australia for over 25 years, we are especially delighted to boost our services to Melbourne, adding yet more seats and flight options to the Victorian capital. Our second daily A380 service reaffirms our ongoing commitment to Australia and our loyal passengers as demand for international travel continues to increase. The newly expanded flight schedule also means our customers can experience three continents in one day, enjoying their breakfast in Australia, lunch in Dubai, and dinner in Europe.” 

“Emirates’ inaugural flight to Australia arrived in Melbourne in 1996. Since then, we have carried more than 11 million passengers on this key route, and we are delighted that Victorian travellers and businesses can continue to enjoy the global reach that our expansive network offers.”

Emirates’ increasing operations

With Australia being the third-largest destination for Emirates’ A380 operations, the airline has been continuously committed to increasing flights to Australia which will soar to 42 weekly flights in May, with the airline’s flagship flying to Sydney, Melbourne and Brisbane. From then, Victoria and News South Wales capitals will be served by twice-daily flights and the Queensland capital once daily, operating on the iconic A380 aircraft. Emirates also provides passenger services to Perth with the airline’s other wide-body aircraft in its fleet, the Boeing 777-300ER, which will operate daily from 1 May.

The Emirates A380 experience remains highly sought after by travellers for its spacious and comfortable cabins. The airline is gradually expanding the deployment of this flagship aircraft in line with growing demand and operational approvals, with 29 destinations now served on a scheduled basis. More information on the A380 experience can be found here.

 Flying with Emirates

As travellers across Australia begin to travel overseas again, Emirates has extended its flexible booking policies to August 2022 in the instance travel plans need to be adjusted. Some tickets can be extended by up to 36 months in line with the airline’s dedication to flexibility.

Customers of Emirates and Qantas have access to an expansive network of destinations thanks to the codeshare partnership between the two airlines. In addition to over 120 destinations that Emirates flies to, its customers currently have access to nearly 30 Australian destinations through the partnership, while Qantas customers can fly on Emirates to Dubai and access over 50 cities in Europe, the Middle East and North Africa.

Customers are encouraged to check their latest government travel guidelines and ensure they meet the travel requirements of their final destination.

For more information on entry requirements for Dubai, visit https://www.emirates.com/au/english/help/covid-19/dubai-travel-requirements/

Qatar woos India’s travel market

DOHA, 24 March 2022: Qatar Tourism presented its latest promotions for the FIFA World Cup Qatar 2022 and made a pitch to revive the wedding business from the Indian market during last week’s OTM travel show hosted in Mumbai.

“India is and will continue to be a significant and rapidly growing market for us at Qatar Tourism. Pre-pandemic, we have witnessed a significant rise in arrivals from India and look forward to accelerating our efforts to fully unlock the potential of travellers across segments of leisure, MICE and weddings, “ said Qatar Tourism chief operating officer Berthold Trenkel.

India’s Outbound Travel Mart made a comeback after a two-year pandemic-induced hiatus, drawing delegations from Asia and the Middle who were keen to reconnect with travel trade partners and media in the Indian outbound travel market.

Trenkel added: “We were pleased to be part of OTM 2022 and to re-establish our presence in the Indian market. The objective was to highlight the various facets that Qatar offers not just in the lead up to the FIFA World Cup but also beyond”.

Looking beyond 2022, the Qatar Tourism chief forecast Qatar will welcome more than 6 million visitors a year by 2030. The country welcomed 2.14 million visitors in 2019, and that dropped to just 580,000 in 2020.

“India will play a  pivotal role in bringing that vision to life. With strategic trade partnerships incentive programmes backed by robust PR and marketing campaigns, we are positive that the market will see a quick turnaround,” he noted.

Qatar extends visa-free status to Indians, which helped to boost holiday and business travel significantly pre-Covid-19.

To reaffirm trade partnerships, Qatar’s national carrier, Qatar Airways in association with Qatar Tourism, hosted a networking dinner at The St. Regis Mumbai for travel trade partners and media representatives.

The Qatar Tourism delegation to OTM was led by Philip Dickinson, Vice President International Markets, Qatar Tourism, along with Sandeep Shevale – Tourism Marketing & Promotions and Deveekaa Nijhawan – International Public Relations & Communications. The delegation’s DMC participants covered Discover Qatar, Al Tawfeeq Travel and Travel Designer. The team was also supported by BRANDit, India Representative of Qatar Tourism.

(Source: Qatar Tourism)

Singapore hotels embark on a green journey

SINGAPORE, 24 March 2022: The Singapore Hotel Association (SHA) and Singapore Tourism Board (STB) initiated the Hotel Sustainability Roadmap during the inaugural Hotel Sustainability Conference and Marketplace, held at Sands Expo and Convention Centre earlier this week.

Hotel Sustainability Roadmap

As part of the Singapore Green Plan 2030, the roadmap sets targets and strategies for hotels to adopt in their sustainable journey. It will enable them to contribute to sustainable development goals, capture new opportunities presented by the green economy, strengthen enterprise resilience, and tap new visitor segments.

Roadmap milestones

1. Integrate sustainability as a core value across the entire hotel ecosystem,

2. Establish a living lab and uses sustainability to drive business competitiveness and growth, and

3. Recognition as a leader in environmental sustainability in the region.

The roadmap requires that 60% of hotel room stock in Singapore attain internationally-recognised hotel sustainability certification by 2025.

Hotels must also commence tracking emissions by 2023 and reduce emissions by 2030, with a view to achieving net-zero emissions by 2050.

Participating hotels will be able to tap  STB funds such as the Business Improvement Fund to support sustainability initiatives that improve competitiveness and productivity, which may put hotels in better stead to seek sustainability certification subsequently.

They can leverage SHA’s Hotel Technology Directory to source for sustainability solution providers and the Hotel Sustainability Playbook (ready by Q4 2022) to reference best practices, success cases and outcomes.

They will have the opportunity to create new sustainability jobs by tapping on STB’s Training Industry Professionals in Tourism (TIP-iT) grant to build capabilities and train staff to take on these roles.

STB and SHA have also identified four focus areas to green hotel operations to ensure that hotels’ sustainability efforts drive impactful environmental outcomes.

1. Water Conservation (implementing smart water meters, reverse osmosis water recycling for laundry facility, water-efficient toilet fit-outs in rooms).

2. Waste Management, Recycling and Circular Economy (artificial-intelligence (AI) powered food waste management solutions, food digestors).

3. Sustainable Sourcing and Procurement (in-house farms, locally-sourced produce, assessing vendors based on certification/sustainable practices).

4. Energy Conservation (district cooling systems, solar panel technology, smart energy meters, trigeneration plants)

The roadmap is endorsed by the Hotel Sustainability Committee (HSC), which was set up in March 2020 to drive industry-wide adoption of sustainability practices in hotels to promote Singapore as a sustainable destination. The committee comprises members from the hotel industry and representatives from the public sector.

(Source: STB)

Royal Cliff wins SHA awards

PATTAYA, 23 March 2022: The Royal Cliff Hotels Group achieved another milestone recently as the first hotel in Thailand to be awarded “The Best of SHA Awards 2021” for Hotel Accommodation.

The award further cements its place as a destination that delivers excellent safety and hygiene measures to prevent the spread of Covid-19.

Royal Cliff’s five–star Cliff Spa has also received “The Best of SHA – The Excellence Award” in the Health and Beauty category.

The Best of SHA Awards 2021 is given to establishments that have received the most votes from a satisfaction questionnaire of tourists all over Thailand. The satisfaction questionnaire covers the safety and health standards (SHA Standard) and the ‘White Tourism’ standards (convenient, clean, safe, fair, and nature-friendly).

The awards ceremony, presided over by TAT governor Yuthasak Supasorn, was organised by TAT to acknowledge tourism businesses prioritising compliance with Amazing Thailand SHA measures.

“The Best of SHA Awards 2021 was launched in June last year to search for the best SHA-certified businesses in the 10 categories the certification covers and celebrate their excellence,” said the TAT Governor. “The initiative is to encourage business operators to continuously adhere to the SHA standard and maintain consistency in their safety and hygiene approaches.”

Kannikar Sawaengrujitham, the Assistant PR and Marketing Manager of the Royal Cliff Hotels Group (left) received Cliff Spa’s “The Best of SHA Excellence” Award in the Health and Beauty category from the TAT Governor (right).

The winners of “The Best of SHA Awards 2021” are chosen from establishments that received an average voting score of 90-100% from tourists. As the sole winner of the hotel accommodation and homestay category, Royal Cliff’s safety measures ensure guests that they will always have an extraordinary and safe stay in all its different hotels.

The Amazing Thailand Safety and Health Administration (SHA) project is a collaboration between the Tourism Authority of Thailand (TAT), the Ministry of Public Health, the Department of Disease Control, the Department of Health as well as public and private sector partners.

Situated in a 64-acre private parkland estate overlooking the Gulf of Thailand, the Royal Cliff Hotels Group operates four award-winning hotels providing guests from home and abroad with the ultimate experience.

You can book a stay directly and get the best price guaranteed and optional value-added extras by visiting www.royalcliff.com.

Or contact reservations at (+66) 38 250 421 ext. 2732 or emailing: [email protected]. For more information on the Royal Cliff Hotels Group, please visit www.royalcliff.com