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Vietnam flags a reopening schedule

HO CHI MINH CITY, 16 March 2022: Vietnam took the first official steps to reopen the country to international tourists on Tuesday, but there are still questions on the visa process. Health safety requirements remain under review.

But the government has got the ball rolling, declaring 15 March the starting post to embark on a safe reopening of inbound tourism by air, road and sea, based on recommendations made by the Ministry of Culture, Sports and Tourism,

A report posted by the Vietnam News Agency on Monday noted the tourism sector “is eager and confident to serve tourists again, building the image of Vietnam as a safe, friendly, hospitable destination for residents and visitors.”

The reopening phase should be completed by early May when the country hosts the 31st Southeast Asian Games (SEA Games 31), which will draw sports enthusiasts from the 10 ASEAN member countries.

The Vietnam National Administration of Tourism (VNAT) said that analytical data from Google Destination Insights shows that international searches for information on Vietnam’s tourism and aviation services began rising from early December.

The volume of international searches for airline travel to Vietnam remained high during January and February.

The 15 March milestone signalling the start of the reopening phase was met with optimism from the travel industry. It even claimed the country could welcome 5 million international tourists this year. The estimate is overly-optimistic as official statistics for January to February suggested only 7,358 visitors entered the country. Without clarity on the visa and health rules, most international travel arrivals will be limited to business or essential leisure travel.

The country’s travel industry is calling for the resumption of visa-free travel or an eVisa facility to be quickly reinstated, but as of 15 March, the country’s immigration website lacked any clear information.

In addition to moves to encourage domestic travel to help destinations, efforts to draw international tourists will focus on Northeast Asia, Europe, Australia, and India.

Vietnam Travel Association president Vu The Binh cited statistics from the World Tourism Organisation (UNWTO) and World Travel & Tourism Council (WTTC) that claimed favourable visa policies would help increase foreign arrivals by five to 25%

“Particularly, tourism visa exemption helps raise travelling demand by 16.6%,” the VNA report claimed.

According to the VNAT, a seminar on reopening the tourism sector will be held in Quang Ninh on 22 March to present guidelines for the tourism recovery phase.

However, Vietnam National Administration of Tourism (VNAT) chairman Nguyen Trung Khanh said the reopening to support the recovery of the tourism economy must go hand-in-hand with Covid-19 prevention controls.

While the vaccine cover in the country is high, it is still necessary to pay attention to the risk that new strains will emerge.

Khanh said VNAT has recommended to the prime minister to reintroduce a visa policy for visitors to Vietnam similar to what was active in early 2020 as it would enhance the country’s competitiveness to attract international tourists.

The VNAT confirmed a decision to continue with the “Live fully in Vietnam” communication campaign, especially on digital platforms, participate in major international tourism fairs.

In HCMC, authorities have certified 13 hotels a mix of three to five-star properties to reopen for international guests again. HCMC is one of the destinations that will figure in the pilot scheme to welcome international visitors to Vietnam.

Inbound visa and pre-booked tour services through registered travel firms will resume for tourists from 23 countries, including Australia, the US, the UK, Germany, Netherlands, France, Qatar, Japan, Korea, Canada, Italy, New Zealand, Turkey, the United Arab Emirates (UAE) and nine countries in ASEAN. This offers Vietnam’s tourism industry an ideal basis to appeal to international tourists in the near future.

Travel companies, such as Saigontourist and Vietravel report a growing interest in resuming tour group travel based on discussions with partners in Europe, Dubai, the US, Japan, and South Korea.

However, it could take up to three to six months for the reopening phase to deliver a marked uptick in international visits. Until the visa rules and health requirements are clearly identified, the reopening phase remains just a declaration of intent.

(Source: VNA, VNAT)

Sabah offers lifeline tourism grants

KOTA KINABALU, 15 March 2022: Sabah government’s special grants have aided 507 tourism projects in the state, most of which are in rural areas.

The MYR10 million grant allocation not only alleviated the burden on local industry players hit hard by the pandemic but has prepared them for tourism revitalisation.

According to the Sabah Tourism Board (STB), the special fund was used to improve tourism facilities in 27 districts and most being in the West Coast division with 248 projects. Other divisions that benefitted from the special fund were the Interior involving 92 tourism projects, Sandakan (82), Kudat (45), and the East Coast (40).

The project components involved signage, walkway, open hall, performance stage, public restroom, jetty, visitor information centre, hiking trail, gabion, landscape beautification, handicraft workshop, and parking area.

Tourism, Culture, and Environment Minister Datuk Jafry Ariffin said ministry officials and the STB team made sure the funding was utilised properly, and all tourism-related improvement projects that have been approved were carried out.

“The grants had proven to be a valuable resource during difficult times, particularly for rural community tourism operators. Many basic tourism facilities have been updated, which is a positive step toward improving our remote destinations.

“The state government, through the Ministry of Tourism, Culture, and Environment, is dedicated to providing better service and hospitality to our guests, especially international tourists who will make Sabah their next destination once border reopens,” he said.

The state tourism board has assisted in distributing grant support for affected tourism players, with each eligible applicant receiving MYR20,000. Apart from rural community tourism operators, other applicants included tourist non-governmental organisations, cultural villages, tourism associations, lodging providers, tour operators, and government agencies.

For more information visit: http://www.sabahtourism.com/

Centara Grand Mirage Pattaya SHA certified

PATTAYA, Thailand, 15 March 2022: Centara Grand Mirage Beach Resort Pattaya is now certified with SHA Plus and SHA Plus Extra status, offering guests peace of mind and delivering full compliance in health, hygiene and safety.

Nestled on the quiet shore of Pattaya, Centara Grand Mirage offers a wide range of luxury rooms and suites (555 units), all with ocean views from room balconies.

The property’s signature attraction is the water park, a gentle jungle of lazy rivers, waterfalls and 12 slides that twist this way and that, providing excitement for all ages. Adults can take a quiet swim while enjoying a poolside cocktail or escape to SPA Cenvaree.

For the active at heart, the adventurer continues to discover The Lost World Adventure Land. Designed for families of all ages, it is located at the edge of the jungle waterpark. The outdoor play area also features an expansive three-level playground with thrilling fast slides, a trampoline zone and a crafts area.

Resort highlights

  • Water park with lazy river, swimming pools, lap pool, waterslides, cliff jumping and Monsoon Island; water play area
  • Kids’ Clubs with Camp Safari and E-Zone
  • SPA Cenvaree
  • Fitness Centre
  • Water sports
  • Rock climbing
  • Club Lounge & Zulu Family Club
  • Lost World Adventure Land, a new haven for excitement and adventure

“Centara Complete Care” programme includes enhanced measures in health, hygiene, sanitation and social distancing. Read more: https://www.centarahotelsresorts.com/centara-complete-care/

For information and reservations
Email: [email protected] 
Tel. +66(0)3830 1234, +66(0)3805 1200
https://www.facebook.com/Centaragrandmirage
www.centarahotelsresorts.com/centaragrand/cmbr

India tour operators launch roadshows

MUMBAI, 15 March 2022: To capitalise on pent up travel demand post the third pandemic wave in India, Thomas Cook (India) and its group company, SOTC Travel, have organised India’s first physical consumer roadshows – across 30 cities in India.

The holiday roadshows have been organised over weekends at viable catchment areas of India’s metros, mini-metros like Pune and Tier II markets, including Jaipur, Chandigarh, Hubli, Bhubaneswar, Patna, Indore, Bhopal, Mangaluru, Coimbatore, Kochi, Vijayawada, Surat and Baroda.

On the back of positive announcements on easing restrictions, reopening of borders, vaccine acceptance and reduced infection rates, the two companies’ internal data reveals high pent up travel demand from Indian consumers. With the upcoming long weekends and school spring and summer breaks, over 85% of its customers have expressed keen interest to plan their holidays.

To support customers, Thomas Cook and SOTC’s holiday roadshows in over 30 Indian cities. Weekends have been selected to offer families the convenience to walk in at leisure and plan their holidays together with the companies’ experts present on-ground to guide/assist them on travel and health and safety-related queries. The companies’ product range includes Indian and international favourites and a diversity of options for consumer segments such as multigenerational families, millennials/young professionals and couples/honeymooners. In addition to special group tours (accompanied by an experienced tour manager), the holiday portfolio includes personalised tours for a group of friends/extended family, individual/solo trips and customised options especially designed based on the customer’s unique preferences.

Special offers

• Buy one get one – companion free across select India and International holidays.

• Early bird offer on select tours.

• Holiday now, pay on return benefit.

• Risk-free holidays (zero cancellation charges, easy & free rescheduling, safety programme in association with Apollo Clinics, comprehensive travel insurance, on-ground teams and expert tour managers).

Range of holiday options

• Domestic favourites: Kashmir, Himachal Pradesh, Uttarakhand, Kerala, Andamans, Goa, Rajasthan, Leh-Ladakh, the North East, and domestic cruises.

• International: Dubai, Abu-Dhabi, Maldives, Switzerland, France, Spain, Italy, United Kingdom, USA (for visa holding customers), Egypt, Mauritius, Australia, Thailand, Singapore, Turkey, Sri Lanka and Nepal.

• Outdoor adventure activities like biking, trekking, hiking, wildlife/safaris, and more.

• Wellness/spiritual programmes.

• Group gours/ customised holidays.

Thomas Cook (India) president and country head – Holidays, MICE, Visa Rajeev Kale said: “With customer confidence in travel being at an all-time high, we are witnessing a significant uptick in demand. In addition to our omnichannel network offering customers the convenience of selecting their preferred mode of contacting us, our multi-city holiday roadshow is aimed at personalised service at the customer’s doorstep. Our holiday experts at each venue will assist, reassure and guide customers in planning their weekend breaks, special celebrations/occasions and the much-awaited spring/summer school vacations.”

SOTC Travel president and country head Daniel D’souza added: “Indian customers have always preferred human interactions, more so given the complexities of travel in the Covid-era. And so to help our customers plan and co-curate their dream vacation, our multi-city holiday roadshows have been conveniently organised on weekdays, offering the personalised service of our holiday experts.”

India reopens international flights

DELHI, 15 March 2022: India has reviewed its indefinite suspension of international commercial flights to and from the country, allowing all international services to resume starting 27 March 2022.

The resumption of international commercial services coincides with the start of the traditional summer schedule timetable that airlines adopt, covering the period from March to the end of October.

The latest ruling issued by the Directorate General of Civil Aviation brings to a close an indefinite suspension of international commercial flights effective at 2359, on 26 March 2022. However, last week, a Press Information Bureau of India said all international flights to and from India would still be subject to strict measures outlined by India’s Ministry of Health & Family Welfare last updated 10 March 2022.

An earlier DGCA circular, released 28 February 2022, noted that the suspension of scheduled international commercial passenger services would be extended until further notice. That has now been rescinded and replaced by an order allowing all international commercial flights to resume to and from India starting 27 March.

The news was welcomed by tour operators in India. Commenting on the announcement, SOTC Travel’s managing director, Vishal Suri said: “The opening of India’s skies is a critical pivot in the industry’s road to recovery. The recent announcement by the Ministry of Civil Aviation to resume scheduled commercial international passenger services 27 March  will provide much-needed relief for the sector, more so as it comes during India’s key booking season for the spring and summer school vacations.”

Meanwhile, the Press Information Bureau of India confirmed the country’s Ministry of Tourism had invited final comments on the draft report that will govern the establishment of the National Digital Tourism Mission.

According to the 9 March announcement, the Ministry of Tourism will undertake consultations with the tourism industry and domain experts to define the context, mission, vision, objectives, and overall scope of the National Digital Tourism Mission.

The draft report takes note of the fact that the tourism sector is highly fragmented. Subsectors of tourism such as transport, accommodation, restaurants and catering, and personal services are all subject to very different challenges and opportunities.

As a result, the tourism ecosystem is unable to harvest the combinatorial benefits of information exchange. Data systems currently don’t interact with each other using a common language, thereby curtailing data analytics and resultant policymaking.

The vision of the National Digital Tourism Mission would resolve that shortcoming and bridge the existing information gap amongst different stakeholders of the tourism ecosystem through a digital highway.

The report and notification documents have been uploaded on the Ministry of Tourism website: tourism.gov.in for comments/suggestions of the stakeholders and the general public.

(Source: Press Information Bureau of India)

The Philippines readies for April reopening

MANILA, 15 March 2022: The Philippines’ Department of Tourism is confident the country will fully reopen borders to welcome international tourists by April of this year.

Currently, only fully vaccinated foreign leisure travellers from 157 visa-free countries can enter the Philippines.

Commenting on moving forward to a full reopening, Tourism Secretary Bernadette Romulo-Puyat said: “Right now, (the Philippines is) only for 157 visa-free countries, but we are hoping that by April, we will be open to all foreigners,”

Quoted by the Philippines News Agency, she said the initial recommendation to limit leisure travellers from countries with visa-free eligibility and the easing of restriction that started last 10 February came from the Department of Foreign Affairs.

From 10 February to 8 March, the DOT has recorded 73,178 tourists, mainly from South Korea, the United States, Canada, Australia, Germany, Vietnam, and Japan. In 2019 the country welcomed 8.28 million tourist arrivals.

(Source: PNA)

Hallin heads to the Legend Chiang Rai

CHIANG RAI, Thailand, 15 March 2022: Veteran hotelier Eric Hallin will lead the management team of the Legend Resort Chiang Rai as its general manager effective 1 May.

Hallin is presently the general manager of the Six Senses Con Dao in Vietnam.

Photo credit: Six Senses Con Dao.

He replaces Legend’s Wim Fagel who took over as the hotel’s general manager following the death of the former GM Peter Schnyder in 2020.

Hallin is best known for his highly successful 10-year stint managing Bangkok’s Rembrandt Hotel up until late 2018. He subsequently moved to Vietnam to join Norfolk Group and later head the management of the Six Senses Con Dao.

Hallin is no stranger to North Thailand, having served as the GM of the Dusit Chiang Mai and Westin (now Holiday Inn). In a Facebook message last week, he recalled that 27 years ago, he was the general manager of the Dusit Island Resort Chiang Rai (now the Riverie by Katathani) shortly after the property joined the Dusit Group under a franchise agreement. 

According to an interview in Scandasia in 2006, the well-travelled and highly respected hotelier acknowledged he would consider returning to North Thailand one day. His wish comes true as he heads to the Legend, a boutique resort nestled on the banks of the Mae Kok River in the centre of Chiang Rai town.

Emirates and Garuda Indonesia launch codeshare

DUBAI, UAE, 15 March 2022: Emirates and Garuda Indonesia launched a codeshare partnership last week to deliver improved connectivity on routes across the Americas, Middle East, Africa and Europe.

Under the new codeshare partnership forged, customers will be able to enjoy seamless connectivity on 16 routes, including popular European destinations, in addition to other travel benefits that will introduce additional levels of convenience.   

Following the signing of a Memorandum of Understanding by both airlines in November of last year, regulatory approvals have been secured to operate routes that are included under the codeshare partnership.

Tickets can be booked immediately on emirates.com, the Emirates App, or via both online and offline travel agents, with codeshare flights open from 16 March. Tickets can also be secured via Garuda’s side through garuda-indonesia.com, the Fly Garuda app, contact centre at +62 804 1 807 807 or + 6221 2351 9999, as well as travel agents.

Garuda Indonesia will place its code on routes operated by Emirates, between Jakarta and Dubai, in addition to onwards flights to Paris, London Heathrow, Manchester, Milan and Barcelona from Emirates’ hub.

Emirates will place its code on Garuda Indonesia operated flights on ten routes via two of its hubs, both Jakarta and Denpasar. Emirates passengers can travel to seven additional domestic points in Indonesia, beyond Jakarta and Bali, and enjoy the convenience of seamless booking, easy connections, one baggage policy and baggage-check through to the final destination. Domestic points which Emirates customers can travel to include Denpasar, Surabaya, Makassar, Balikpapan, Manado, Medan, Padang and Solo from Jakarta, while, from Denpasar, customers can fly to Jakarta, Surabaya and Makassar.

Emirates chief commercial officer Adnan Kazim said: “As the travel industry recovers, this is the perfect time to commence our partnership as travellers begin planning leisure and business trips once again and seek the convenience of seamless travel. The codeshare agreement will enable us to expand our reach and allow our customers to use our services and fly to additional domestic points in Indonesia.

“We are also pleased to offer Garuda Indonesia’s customers access to popular destinations beyond Dubai that are visited by Indonesian travellers, along with other benefits. We look forward to developing the relationship further and introducing more added-value benefits in the future that will be felt by customers of both airlines.”

In addition to expanding the breadth of each airline’s networks with possible add-ons to Indonesian and regional points (subject to government approval), Emirates and Garuda Indonesia will also explore opportunities to cooperate on their respective frequent flyer programmes to enable customers of both airlines to earn and redeem loyalty points for reward tickets, upgrades and other exclusive benefits.

Emirates currently has codeshare cooperation agreements in place with 23 airline partners and two rail companies around the world. Additionally, Emirates also has interline cooperation agreements with over 115 airlines and rail companies.

Meanwhile, Garuda Indonesia currently has codeshare partnerships with more than 23 airline partners and 70 interline partners which offers Garuda Indonesia’s passengers connectivity to hundreds of destinations worldwide.

For more information, visit www.emirates.com

(Source Emirates)

Malaysia starts promotions with fam trips

GENTING HIGHLANDS, Malaysia, 14 March 2022: Tourism Malaysia organised a familiarisation tour for a group of media and travel agents from Indonesia to promote Malaysia as a safe holiday destination as the country prepares to reopen borders fully starting 1 April.

Made up of nine participants (five travel agents and four media from Jakarta and Medan), the eight-day seven-night stay, 4 to 11 March, focused on Langkawi and Genting Highlands. The tour was organised by Tourism Malaysia.

The participants explored Langkawi through a mangrove tour in Kubang Badak, Langkawi Skycab ride – the world’s steepest cable car, and explored the largest interactive 3D museum in Malaysia at 3D Art Langkawi. They also attended a dinner hosted by the Malaysian Inbound Tourism Association (MITA) Kedah Chapter at Goldsands Hotel.

This tour programme also highlighted Resort World Genting, where participants experienced Genting SkyWorlds, Genting Highlands’ newest attraction, followed by the Skytropolis Indoor Theme Park, and Awana Skyway, a gondola lift system,3.4 km long, that can transport 1,600 people per hour. The group stayed at the Resort World Awana Hotel.

Since 15 November 2021, international tourism has resumed to the gateway Langkawi Island through a pilot travel bubble initiative as a prelude to fully opening tourism across the country. Around 165 Indonesian tourists have visited Langkawi since the scheme started. Before the Covid-19 pandemic, Malaysia welcomed 3.6 million Indonesian tourists in 2019.

Tourism Malaysia director-general Dato Hj Zainuddin Abdul Wahab said: “We are now ready to welcome fully-vaccinated Indonesian travellers to Malaysia after nearly two years of border closures due to the Covid-19 pandemic.”

(Source: Tourism Malaysia – Bernama)

Sun Group’s private jets take off

HANOI, Vietnam, 14 March: Sun Group announced the launch of Sun Air, last week the first luxury business aviation service company in Vietnam to offer aircraft management and private jet charter.

Sun Air operates Gulfstream G650ER and the Gulfstream G700, which hold the record for the farthest and fastest flight in business aviation history.

Aside from the business jet fleet, Sun Air also offers scenic flights by seaplane and helicopter, giving tourists various sightseeing options in Vietnam.

The launch of the premium charter company takes advantage of the boom in demand for worldwide private air travel experiences, a trend that accelerated partly as a reaction to Covid-19 safety and health concerns linked to commercial aircraft.

Market research by the aviation consulting firm ARGUS International showed private aviation bounced back faster than many industries, including the airlines. At this point in time, private air travel is about 15% larger today than it was in 2019. Furthermore, wealthy travellers are flocking to private aviation for the perceived health advantages of avoiding crowded airports and commercial planes.

Two brand new ultra-long-range aircraft, the Gulfstream G650ER, will be operated by Sun Air in the third quarter of 2022. Additionally, a Gulfstream G700, a helicopter and two seaplanes will join the expanding fleet by 2025. Looking further ahead, the large-cabin Boeing Business Jets (BBJ) and Airbus Corporate Jets (ACJ), epitomes of luxury and sophistication in business jets, are also part of Sun Air’s five-year plan.

Sun Group is a leading developer in Vietnam with a track record in tourism spanning 15 years and seen in its prestigious tourism brands. They include Sun World’s entertainment parks, Sun World Ba Na Hills and its world-renowned Golden Bridge and Sun Hospitality Group’s resorts and hotels. 

Alongside this, Sun Group invests heavily in other crucial transport infrastructures throughout Vietnam, such as Van Don International Airport, the first privately owned airport in Vietnam, and Halong International Cruise Port.

(Source: Sun Group)