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CVT strengthens leadership team

SINGAPORE, 26 January 2022: CWT, a global travel management company, announces the appointment of Belinda Hindmarsh as SVP, chief operating officer of RoomIt and China, effective immediately.

In this newly created role, she will spearhead the commercial development of RoomIt, CWT’s global hotel distribution division, and  CWT’s operations in China.

After joining CWT in early 2018 to head Global Sales Effectiveness before becoming senior vice president of the Global Market Management & Market Development in 2020, Hindmarsh is now joining CWT’s Commercial & RoomIt leadership team, reporting to the president & chief commercial officer, Patrick Andersen.

Booking.com names annual award winners

SINGAPORE, 26 January 2022: Drawing upon more than 232 million verified reviews from travellers, Booking.com announced Tuesday the winners of its 10th Annual Traveller Review Awards.

The awards worldwide recognise 1,261,273 accommodation providers, car rental locations and pre-booked taxi providers in 220 countries and territories around the world.

In terms of places to stay in the Asia Pacific, Australia leads the pack with the most accommodations being recognised with a 2022 award (18,663), followed by Japan (13,979), Thailand (12,969), Indonesia (10,416), India (9,063) to round out the top five.

Awarded accommodations in Singapore

Singapore has 263 accommodations this year that are being recognised with a 2022 award. The winning local properties were reviewed by a total of 200,000 reviewers and the average award recipient in Singapore received a score of 8.6.

Some of the top-reviewed awarded accommodations in Singapore include:

Accommodation Reviews Score
Raffles Singapore 234 9.5
The Ritz-Carlton, Singapore 1106 9.2
The Capitol Kempinski Hotel Singapore 950 9.2
Four Seasons Hotel Singapore 844 9.2
The Fullerton Bay Hotel Singapore 463 9.2
8 on Claymore Serviced Residences – By Royal Plaza on Scotts 187 9.2
Heritage Collection on Clarke Quay 180 9.2
The Barracks Hotel Sentosa by Far East Hospitality 127 9.2
Shangri-La Singapore 2445 9.1
Andaz Singapore – A Concept by Hyatt 1574 9.1

Apartments and hotels remain top favourites

For the fifth year in a row, apartments take the top spot in the Traveller Review Awards 2022 as the most-awarded property type globally, with 561,843 partners being recognised for their efforts.

Hotels take the second spot with 172,530 properties being honoured, followed by holiday homes (148,962), guesthouses (98,466) and B&Bs (79,859).

Singaporean travellers, however, remain divided on what they consider the most-awarded accommodation types, with hotels (150) taking the top spot followed by aparthotels (43), apartments (28), hotels (16), and capsule hotels (14).

Welcoming staff make the difference

When diving into the individual aspects of their stays that guests valued most at the 1,259,594 properties receiving a Traveller Review Award 2022, staff (9) cleanliness (8.9) and location (8.9) received the highest average marks globally. This is well above other aspects evaluated, such as facilities (8.6) or value for money (8.5), demonstrating the importance of those welcoming, friendly interactions during the stay, as well as health and hygiene in light of the evolving status of the global Covid-19 pandemic.

So what did reviewers from Singapore in particular like about their stays at this year’s awarded properties? On average, Singaporean travellers similarly gave their highest marks jointly to the staff (8.8) and location (8.8), followed by the comfort (8.7) and cleanliness (8.7) of the accommodation.

(Source: Booking.com)

STB takes the pledge

KUCHING, 26 January 2022Sarawak Tourism Board (STB) and its team unveiled its Organisational Anti-Corruption Plan (OACP) and Corruption Risk Management (CRM) plan, reaffirming its commitment towards creating an agile and transparent organisation practising a high level of corporate governance.

The OACP and CRM plans were launched in conjunction with the pledge ceremony, where STB signed the Declaration of Corruption-Free Pledge with the Malaysian Anti-Corruption Commission (MACC).

The pledge ceremony was formalised by Puan Sharzede Datu Haji Salleh Askor, Chief Executive Officer of Sarawak Tourism Board and witnessed by representatives from MACC.

The Declaration of Corruption-Free Pledge is a promise made voluntarily by the STB team to be more responsible in conducting their duties and carrying out ethical activities during their holding of office. It also sends a clear signal that the organisation and its employees will not commit corrupt acts and will work towards creating an operating environment that is corruption-free, including in its interactions with business partners and the Government.

Speaking at the event, YB Dato Sri Haji Abdul Karim Rahman Hamzah, Minister of Tourism, Creative Industry & Performing Arts Sarawak and Minister of Youth, Sport & Entrepreneur Development Sarawak said, “A clean business environment in our industry will help develop our country’s economy and paint a better future. The tourism industry is important to Sarawak’s economy as it is one of the main contributors to the state’s economic growth.”

“This is crucial for our state to be able to entice investors to have joint ventures and form strategic partnerships in developing the Sarawak tourism industry,” he added.

Puan Sharzede Datu Haji Salleh Askor, Chief Executive Officer of Sarawak Tourism Board said, “The launch of our OACP and CRM plans, and the signing of the pledge today, marks a very important milestone as it reaffirms our steadfast resolve in reinventing STB into a high-performance entity, free from corrupt practices and abuse of power. It sets the tone in promoting integrity and good governance at all levels, ensuring that we stay on course towards realising our goals for the state of Sarawak and its people, leading to shared prosperity for all.

“STB is committed to the highest level of integrity, transparency and good governance in the conduct of its operations. The event today reiterates our fight against all forms of corruption at all levels, as we believe it is the collective duty and responsibility of all members of society, particularly those serving in government agencies, to achieve a nation free from all forms of corruption and abuse of power.”

The OACP is a five-year plan aimed at strengthening governance, integrity and anti-corruption controls. It reflects the stance and the spirit of STB’s top management in improving the integrity and effectiveness of the organisation’s governance in line with the Government’s call to make it mandatory for statutory bodies to develop their respective OACP.

This plan will ensure the work culture at STB is based on integrity and makes corruption one of the main enemies to maintain the well-being of the country and the organisation in particular. The plan will be an effective management tool that could be used as a guide in managing corruption issues systematically. The plan will be implemented over a five-year period from 2021 to 2025.

The CRM is a management process that helps in corruption prevention initiatives. CRM works to identify structural weaknesses in an organisation that may facilitate corruption, provides a risk-based framework for all employees to participate in identifying the risk factors and treatments, and embeds corruption prevention within a well-established governance framework. The STB CRM plan focuses on analysing root causes, identifying corruption schemes, determining the impact to the organisation and its risk treatment plans.

For more information about Sarawak, log on to Sarawak Tourism Board’s website: https://sarawaktourism.com.

(Your Stories: STB)

Bintan Batam travel bubble opens for ferries

JAKARTA, 26 January 2022: Indonesia’s President Joko Widodo has approved a plan that reopened the tourist door between the Riau Islands and Singapore (Batam Bintan-Singapore (BB-S), 24 January, through a travel bubble scheme the official tourism website Indonesia Travel reported.

“The President agreed to introduce the BB-S travel bubble as a prototype to start the economic opening, especially tourism in a limited and controlled scheme,” said Coordinating Minister for Economic Affairs Airlangga Hartarto last week.

Here are some conditions and regulations for international travellers who are planning to enter Indonesia using the travel bubble mechanism.

All international travellers must enter Nongsapura International Ferry Terminal for the travel bubble area in Nongsa Sensation in Batam; and Bandar Bintan Belani Ferry Terminal for the travel bubble area in Lagoi Bintan Resort in Bintan.

Travellers must present cards or certificates (print or digital) showing they are fully vaccinated against Covid-19 at least 14 days before departure in both the traveller’s native language and English.

The vaccine cards or certificates must also be recognised by the Official Website of the Ministry of Health of the Republic of Indonesia or e-HAC International Indonesia.

Travellers must show a negative RT-PCR test result in the country/region of origin not more than 96 hours before departure.

They must hold a valid tourist visa or other entry permits with exclusions to international travellers with Singapore citizenship.

They must show a confirmed booking and payment for a travel bubble holiday packages in the Lagoi Bintan Resort or Nongsa Sensation area.

All foreign nationals must show evidence of health insurance with a minimum cover of SGD30,000 to cover the costs of Covid-19 handling and medical evacuation to the referral hospital.

They must use the PeduliLindungi and Bluepass apps to track their activities in the travel bubble area.

They will undergo an RT-PCR test on arrival at the entrance to the travel bubble area of Batam and Bintan.

 If the RT-PCR is negative, they can continue with their booked travel itinerary. International travellers who test positive without any symptoms or experiencing mild symptoms must undergo isolation or treatment in a designated accommodation venue separate from the travel bubble area entirely self-funded. If they test positive, they will be isolated and treated at a referral hospital at their own cost.

During their stay in the travel bubble destinations, international travellers are only allowed to interact with tourists or parties within one travel bubble area. They must only carry out activities in the predetermined zone as stated in the trip itinerary.

They are duty-bound to report if they experience symptoms related to Covid-19 and may have to take subsequent RT-PCR tests.

CX closes 2021 on a sombre note

HONG KONG, 25 January 2022: Cathay Pacific continues to face substantial capacity reductions in response to significantly reduced demand as well as travel restrictions and quarantine requirements in Hong Kong amid the ongoing Covid-19 pandemic, according to the airline traffic figures for the year ending 31 December 2021 released on Monday.

Traffic figures for December 2021

Cathay Pacific carried 92,219 passengers in December 2021, an increase of 130.6% compared to December 2020, but a 96.9% decrease compared to the pre-pandemic level in December 2019.

The month’s revenue passenger kilometres (RPKs) rose 156.5% year-on-year but were down 95.1% versus December 2019. Passenger load factor increased by 18.2 percentage points to 36.6%, while capacity, measured in available seat kilometres (ASKs), increased by 28.6% but remained 88.6% down on December 2019 levels. In the full year of 2021, the number of passengers carried dropped by 84.5% against a 61.8% decrease in capacity and a 79.5% decrease in RPKs, as compared to 2020.

The airline carried 134,691 tonnes of cargo last month, an increase of 12% compared to December 2020, but a 24.1% decrease compared with the same period in 2019. The month’s cargo revenue tonne-kilometres (RFTKs) rose 11.7% year-on-year but were down 14.7% compared to December 2019. The cargo load factor increased by four percentage points to 84.3%, while capacity, measured in available cargo tonne-kilometres (AFTKs), was up by 6.5% year-on-year but was down 32.9% versus December 2019. In the full year of 2021, the tonnage increased by 0.1% against a 10.9% drop in capacity and a 1.1% decrease in RFTKs, as compared to 2020.

2021 full-year performance

Based on a preliminary review of the unaudited consolidated management accounts of the Cathay Pacific Group for the year ended 31 December 2021 and the information currently available to the Board of Directors of Cathay Pacific, the Group is expected to record a consolidated loss attributable to shareholders of approximately HK$5.6-6.1 billion. While the expected loss is substantial, it compares favourably to the attributable loss to shareholders of HK$21.6 billion for the year ended 31 December 2020. The improvement was primarily driven by strong cargo demand, high cargo yield and load factors, together with a continued focus on effective cash and cost management. In addition, the full-year 2020 result included the recognition of one-off items such as impairment charges and restructuring, which were significantly reduced in 2021.

Chief Executive Officer Augustus Tang said: “Passenger travel remained extremely subdued throughout 2021, as a result of ongoing travel restrictions and strict quarantine requirements. We flew 717,059 passengers during 2021, getting people home, reuniting many of them with family, and helping students travel to and from school or university overseas. This compares to the 4.6 million passengers that we flew in 2020 and 35.2 million passengers that we flew in 2019.

“While passenger travel continued to be acutely affected, cargo demand was strong throughout the year. We carried approximately 1.3 million tonnes of cargo in 2021, which compares to around 1.3 million tonnes in 2020 and 2 million tonnes in 2019. Throughout 2021, we deployed all available capacity to meet the consistently high demand, achieving strong yield and high load factors and transporting a wide range of goods, including daily necessities, fresh produce, electrical items and pharmaceutical products.

“Despite quarantine restrictions and operational challenges, Cathay Pacific surpassed the milestone of 120 million COVID-19 vaccines carried in 2021. We carried more than 13.3 million doses in a single day. As a group, our airlines have carried more than 165 million doses of different COVID-19 vaccines around the world since the pandemic began.

“Having worked hard to tackle the challenges presented by the COVID-19 pandemic, taken decisive actions to create a more focused, efficient and competitive business and responded to strong cargo demand, we have reduced operating cash burn from the HK$2.5-3.0 billion range in the first half of 2020 down to marginally cash generative in the second half of 2021.”

Cathay Pacific is still in the process of finalising the Group’s annual results for the year ended 31 December 2021, which will be published in March 2022.

2022 outlook

Tang continued: “In late December and then early January, the Hong Kong SAR Government further tightened aircrew quarantine requirements and travel restrictions. These measures will have a significant impact on our passenger and cargo flight capacity. While we are fully committed to increasing our cargo capacity when conditions allow and to upholding Hong Kong’s international aviation hub status, for the month of January 2022, cargo has reduced to 20% of its pre-pandemic capacity, and passenger flights have declined to around 2% of their pre-pandemic capacity.

“Regrettably, the capacity reduction will have an impact on Cathay Pacific’s business, and we have been evaluating the potential impact of these measures on our operations and cost base. According to our preliminary assessment, we expect these capacity levels to result in an operating cash burn of HK$1.0-1.5 billion per month from February.

“Until conditions improve, we are doing everything in our power to maximise capacity and estimate that mitigation measures to increase crew resources will enable us to operate approximately an additional 5% more cargo flight capacity than we are currently operating.

“We continue to operate freighter services to the Chinese Mainland and regional destinations, as well as a daily freighter operation to North America. The shipment of goods to and from Europe and the Southwest Pacific is being served by passenger aircraft carrying only cargo.

“On the travel side, we will strive to maintain passenger connectivity with key destinations, although at reduced frequencies, under the confines of the place-specific and flight-specific suspension mechanism. While passenger flights to the Chinese Mainland will remain largely unaffected, capacity to the rest of the Cathay Pacific network will see a reduction to ensure continued compliance with the latest Government measures. We will also leverage the capacity provided by our low-cost subsidiary HK Express to maintain connectivity with several regional destinations.

“As Hong Kong’s home airline, we remain resolutely committed to keeping the city safely connected with the world. We are exploring all options to keep the flow of people and goods moving despite the considerable challenges we continue to face. We also want to reiterate that the health and wellbeing of our people, customers and the Hong Kong community remain our top priority.”

(Source: Cathay Pacific)

NCL creates an agents support portal

SINGAPORE, 25 January 2022: Norwegian Cruise Line has launched Norwegian Central Asia, a brand-new trade portal to help travel partners in Asia learn about and market NCL holidays.

By logging in to Norwegian Central, partners gain direct single log-in access to NCL’s award-winning travel agent training platform, NCL University (NCLU). The knowledge hub provides in-depth course content covering NCL’s fleet of innovative ships – including the all-new Norwegian Prima and Norwegian Viva vessels – as well as itinerary insights and destinations to which the Cruise Line sails.

Travel partners can also unlock reduced rates of up to 30% off their own NCL cruise as part of the reduced rate learning incentive programme, which awards the completion of different levels of NCLU course modules.

Agents can create their marketing materials for selling NCL from an extensive toolbox of flyers, banners, videos, pre-prepared social media posts and more. In addition, Norwegian Central features access to up-to-the-minute NCL news via the Cruise Line’s new and exclusive Partners First Asia Facebook group, as well as updates about upcoming webinars and events.

Oakwood accelerates Asia expansion

SINGAPORE 25 January 2022: Oakwood continues to gain momentum across the Asia Pacific to double its portfolio by 2025. 

Starting 202 on a high note, Oakwood Hotel & Apartments Azabu Tokyo marks the first of 20 new openings scheduled for 2022, along with strategic partnerships to advance the fast-growing brand’s frontiers into China’s tropical southern resort island of Hainan as well as Dhaka, Bangladesh.

The opening of Oakwood Hotel & Apartments Azabu Tokyo earlier this month represented the brand’s 13th property in Japan located in Tokyo’s prestigious Azabu-Juban embassy district,

Advancing its expansion into key travel destinations in China, Oakwood recently signed a strategic partnership agreement with China Green Development Group, one of China’s biggest state-owned enterprises, for the management of projects in China. This strategic partnership is China Green Development Group’s first venture with Oakwood.

Oakwood Hotel & Apartments Dhaka and Oakwood Suites Dhaka will open in April 2022, both owned by Aara Hospitality. Located in Dhaka City’s upscale enclave of Gulshan 2, the 89-room Oakwood Hotel & Apartments Dhaka will offer 32 well-appointed studios and one-bedroom apartments.

An aggressive expansion should deliver  20 new openings across the Asia Pacific, including the debut of Oakwood Beluxs, a brand that was launched in Mainland China in 2020. Created in partnership with Country Garden Commercial and Culture Tourism Group, the brand aims to establish 100 Oakwood Beluxs properties in China by 2030. The first three properties are slated to launch in April, August and October 2022 in Dalian, Yantai and Qingdao, respectively.

AirAsia increases cabin baggage option

BANGKOK, 25 January 2022: AirAsia introduces Xtra Carry-on, allowing up to 14 kg of carry-on baggage up from the usual 7 kg, and Xpress Baggage, offering express baggage claim at key terminal destinations.

Both optional ancillary services are available now for booking along with flights on the AirAsia Super App.

AirAsia Thailand chief executive officer  Santisuk Klongchaiya said: “These new services for 2022 are designed for guests who value greater convenience and speed when it comes to bringing extra baggage on board or priority checked baggage collection on disembarkation. They have been introduced following AirAsia guests survey responses collected over the past few years.

Xtra Carry-on is a service that allows guests to carry up to 14 kg of baggage onto a flight so that they can keep their valuables in their sight at all times. At present, guests are allowed two pieces of carry-on baggage with a combined weight not exceeding 7 kg at no cost. With Xtra Carry-on, each piece may now weigh a maximum of 7 kg for a combined 14 kg. This service may be limited on some flights due to inflight weight restrictions, and security regulations will apply.

Xpress Baggage is a service for guests who need to claim their baggage as fast as possible upon arrival at their terminal destination. From only 50 THB, AirAsia travellers can receive their baggage as priority guests soon as they disembark. Book the convenience of Xpress Baggage along with seats and other optional extras, using AirAsia Super App.

Save 25% on Emirates fares

BANGKOK 25 January 2022: Emirates has launched a new offer for passengers visiting Dubai with friends and family when booking flights by 6 February 2022.

Two or more passengers travelling to Dubai from 24 January to 30 April 2022 can save 25% on fares when travelling together.

This special offer is valid for two or more travellers who book a return trip via emirates.com to Dubai in Economy or Business Class between 24 January 2022 and 6 February 2022 on the same booking reference. The offer is also available via travel and call centre agents and Emirates Retail shops.

Experience Dubai with Emirates

In addition to this exclusive new offer, there are plenty more ways to save on your Dubai getaway with Emirates and take advantage of its incredible winter sun, beaches, outdoor dining and events including:

  • Free Emirates Expo Pass: It’s an amazing time to travel to Dubai with the much-anticipated Expo 2020 mega-event taking place until 31 March 2022. Emirates customers visiting and travelling through Dubai anytime during the final two months of Expo 2020, will be eligible to receive a free Emirates Expo Pass for every flight ticket booked with the airline. For more information on this promotion, please visit the dedicated offer page.
  • My Emirates Pass – Expo Edition: Customers travelling to or via Dubai anytime until 31 March 2022, get to explore the city for less with My Emirates Pass Expo 2020 Dubai. Enjoy exclusive discounts and benefits at over 500 retail, dining, and recreational attractions by simply showing their Emirates boarding pass.

Emirates has resumed passenger services to over 120 destinations and currently operates 21 weekly passenger flights from Bangkok to Dubai, and seven weekly passenger flights from Phuket to Dubai. Four additional weekly flights from HKT-DXB will be added beginning 1 February 2022.

Customers can book their holiday to Dubai, including other Expo-themed packages through Emirates Holidays. Emirates Holidays’ dedicated 24/7 On Holiday Service team will be there to support holidaymakers for every moment that they’re away.

Customers are encouraged to check their latest government travel guidelines and ensure they meet the travel requirements of their final destination. 

(Your Stories: Emirates)

For more information on entry requirements for international visitors and residents returning to Dubai visit:

https://www.emirates.com/english/help/covid-19/dubai-travel-requirements/

Travelport delivers new retailing tools

SINGAPORE, 25 January 2022: Travelport introduced the latest update to its next-generation platform, Travelport+, last week to pave the way to modernize the booking experience and make it easier for agents to offer more choices to their travellers.

The evolution of Travelport+ tools and agency capabilities continues with simplified access to enriched travel content from multiple sources, including New Distribution Capability (NDC) standard content.

Travelport is the first and only global distribution system (GDS) to sign NDC content distribution deals with all three major European airline groups (Air France-KLM, International Airlines Group (IAG), and Lufthansa Group). The company continues to expand its NDC connections with more than 16 airlines worldwide, including American Airlines, Emirates, Qantas, and Singapore Airlines.

Simplified Trip Management

Customers using the latest version of Travelport’s desktop tool, Smartpoint, can access a suite of features aimed at simplifying everyday tasks. Enhancements include more customized itinerary quotes in Trip Quote as well as faster Assisted Ticketing capabilities that streamline complex ticketing and exchange tasks for agents.

Travelport has also launched a new Trip Manager portal on Travelport+, offering travellers the ability to service their own trip, and carry out fast, easy transactions on the go. The self-service option for travellers using the new portal allows agencies to preserve resources while providing travellers with an improved experience with the ability to easily add extras to their trip.

Agencies can better manage the hotel bookings they sell with a simple self-service rules engine, the Content Optimizer. This tool complements previous improvements to fare management tools so that agencies can easily create and customize their own content rules.