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BW Signature Collection launches in Japan

BANGKOK, 14 January 2022: Best Western Hotels and Resorts inaugurates its BW Signature Collection in Japan with the opening of The Hotel Kyoto Palace, BW Signature Collection by Best Western, the group’s first hotel in Kyoto.

Located in the city’s central Nakagyo Ward, which is home to many of Kyoto’s UNESCO World Heritage-listed temples, shrines and museums, as well as shops and restaurants, the 57 room Hotel Kyoto Palace, BW Signature Collection by Best Western is an outstanding example of a low-rise architectural style and wooden façade blending into the historical cityscape.  

To celebrate its official opening, The Hotel Kyoto Palace, BW Signature Collection by Best Western, is offering special rates for travellers in all room types. Best Western Rewards members will also enjoy an additional discount with rates starting from just USD235 per room per night.

It’s time to Vietjet for free

BANGKOK, 13 January 2022: Thai Vietjet launched a campaign “It’s Time to Vietjet” Wednesday that offers zero-priced fares during a lunchtime slot 1200 to 1400 (GMT+7).

The special fares (not inclusive of taxes, fees, and add-on services) are valid for travel on the airline’s entire domestic flight network in Thailand. The booking window opened on 12 January and will close 14 January 2022, with the travel period starting 1 February until 31 October 31, 2022 (exclusive of public holidays).

Fares are bookable on www.vietjetair.com during the lunch break 1200 to 1400 only and apply to all domestic routes from Bangkok (Suvarnabhumi) to Chiang Mai, Chiang Rai, Phuket, Krabi, Hat Yai, Nakhon Si Thammarat, Surat Thani, Udon Thani, Khon Kaen, and Ubon Ratchathani. It also applies to cross-country routes connecting Phuket to Chiang Mai and Chiang Rai and flights from Hat Yai to Chiang Rai.

SiteMinder sweeps the board at annual awards

BANGKOK, 13 January 2022: SiteMinder won the top prize and a suite of other major accolades at the 2022 HotelTechAwards by Hotel Tech Report.

SiteMinder won the 2022 People’s Choice Award for its customer-centricity, as well as Best Marketplace & Integrator, Best Channel Manager and Best Booking Engine.

Monkey Flower Villas in Koh Tao.

SiteMinder was also a finalist in three other categories. As a reflection of the scale and significance of the company’s hotel commerce platform, SiteMinder was a finalist in the categories of Hotel Rate Shopping & Market Intelligence; Hotel Rate Parity; and Hotel Management System, via its all-in-one solution for small hotel businesses, Little Hotelier.

Additionally, SiteMinder ranked among the year’s 10 Best Places to Work, having averaged a score of 9.5 out of 10 in the areas of culture and values, employee confidence, work/life balance, personal development and gender equality.

The annual HotelTechAwards determine the world’s best hotel software products based on customer feedback and proprietary data signals such as integration compatibility, organisational health, market share, partner network strength and customer support quality.

During this year’s awards period, more than 513,600 hoteliers visited Hotel Tech Report – the largest online community in the hotel industry – contributing more than 11,600 verified reviews to make 2022 the most competitive year in HotelTechAwards history.

Thomas Cook expands outlets in Delhi

MUMBAI, 13 January 2022: Thomas Cook (India) Ltd has inaugurated a new Gold Circle Partner (franchise) outlet in Delhi, a move that expands the company’s distribution and reach in Delhi-NCR to 13 consumer access centres.

In a media statement released Wednesday, the company confirmed it now has six owned branches and seven Gold Circle Partner (franchise) outlets serving the financial hub of Laxmi Nagar and nearby residential areas of Nirman Vihar, Karkardooma, Preet Vihar.

“In the new age of travel (Covid-era), customers are understandably seeking the guidance and reassurance of holiday experts to navigate through the complexities and changes in travel and health protocols,” the company noted in its media statement.

The move was also supported by Thomas Cook India’s internal survey that showed a significant 77% of respondents saying they now require guidance from holiday experts to help with their travel plans and requirements.

Additionally, to build consumer confidence in travel, Thomas Cook India has launched the “Assured” Safe Travel Programme – developed in association with Apollo Clinics that ensures best in class travel safety protocols covering every distribution, delivery, and partner touchpoints in the travel ecosystem.

“TravShield” an upgraded safety commitment of only vaccinated staff and co-passengers, among many other precautions, ensuring traveller safety in the pandemic era.

Consumers from Delhi-NCR are displaying a strong travel desire for domestic favourites such as Goa, Andamans, Kashmir and Himachal Pradesh. There is also demand for international destinations like the Maldives, Dubai, Abu Dhabi, Sri Lanka, Switzerland, France, Turkey and Egypt. Key segments driving leisure demand from Delhi-NCR include families, couples, groups of friends/young professionals, and business travellers. Culture and heritage, adventure/outdoor, culinary experiences, and spa/wellness are the top preferred holiday options for consumers from Delhi-NCR.

Thomas Cook’s Gold Circle Partner outlet at Laxmi Nagar in Delhi offers consumers end-to-end travel solutions, including international and domestic holidays (group tours, personalised holidays, cruises.). It also offers value-added services such as travel insurance and visa services.

Thomas Cook (India) Limited president & country head – holidays, MICE, visa, Rajeev Kale said: “Delhi-NCR has always been a key market for us at Thomas Cook India, and we continue to see a strong travel desire from the region. We are delighted to announce the launch of our new Gold Circle Partner franchise outlet at Laxmi Nagar’s financial hub. We intend to accelerate demand while supporting our customers across segments including families, couples, groups of friends, young professionals, business travellers and local trade associations.”

About Thomas Cook (India) Limited

Set up in 1881, Thomas Cook India Limited is the leading integrated travel and travel-related financial services company in the country offering a broad spectrum of services that include Foreign Exchange, Corporate Travel, MICE, Leisure Travel, Value Added Services, Visa and Passport services.

It operates leading B2C and B2B brands including Thomas Cook, SOTC, TCI, SITA, Asian Trails( Bangkok, Thailand), Allied T Pro, Australian Tours Management, Desert Adventures, Luxe Asia, Travel Circle International Limited, Sterling Holiday Resorts Limited, Distant Frontiers, TC Tours, Digiphoto Entertainment Imaging (DEI), Go Vacation, Private Safaris East & South Africa

As one of the largest travel service provider networks headquartered in the Asia-Pacific region, the Thomas Cook India Group spans 25 countries across five continents.

Norwegian tweaks its loyalty perks

SINGAPORE, 13 January 2022: Norwegian Cruise Line has enhanced its Latitudes Rewards Programme for cruise fans, featuring a redesigned tier structure to make achieving the next status easier while adding more benefits.

The refreshed programme now features seven tiers, including a brand-new Diamond status and Sapphire, which replaces the previous Platinum Plus tier.

Almost all tiers now feature a reduced points requirement to unlock each new status level, allowing guests to enjoy exclusive rewards faster.

For example, Silver status is now available to guests with 20 Rewards Points, compared to 30 previously, allowing guests who book a 10-day voyage in a suite to automatically reach Silver status after a single cruise.

Latitudes members will have access to a range of new onboard experiences and special offers tiered according to their status, including a one-time free cabin upgrade, Wines Around the World tasting experience, Sail & Sustain Mixology experience, member cruises, internet package discounts and the signature tier-status pins.

Other benefits Latitudes members will continue to enjoy as they move up the ranks include members-only cocktail parties, complimentary speciality dining and laundry service plus priority tender and disembarkation, as well as enjoy discounted shore excursions, duty-free shopping, photo packages and spa treatments.

Guests earn one Rewards Point for every night they sail, with an additional point per night for suite and The Haven by Norwegian guests, as well as for members who book a Latitudes Rewards Insider Offer. Guests are automatically enrolled in the program once they return home from their first cruise.

Emirates A380s flies Real Madrid to cup tie

DUBAI, 13 January 2022: The Emirates A380 emblazoned with the blue Expo 2020 “mobility” livery has landed in Riyadh, Saudi Arabia, carrying one of the most popular clubs in global football; Real Madrid, all the way from Madrid, Spain, to defend their title at the Spanish Super Cup semi-finals.

Onboard this special charter flight, guests and players from the Spanish club experienced the airline’s signature inflight services to rest and unwind in complete comfort ahead of their much-anticipated match. This included exquisite onboard gourmet meals and full flatbeds with premium bedding in First and Business Class, over 4,500 channels of the latest movies, TV shows and music on Emirates’ ice inflight entertainment system, and Emirates’ famous shower spa at 40,000 ft. above ground.

Emirates is the world’s largest operator of the iconic double-decker A380 aircraft, which attracts excitement from aviation enthusiasts and plane spotters wherever it flies. Customers also love the Emirates A380 experience for its spacious cabins and award-winning inflight products in all classes.

Since 2011, Emirates has been Real Madrid’s official main sponsor, bringing together two of the world’s most globally recognised brands in aviation and football. With a global fan base of 500 million, the Spanish Club has established itself as a major force in sports and has consistently played in the top division since its inception. As the world’s largest international airline, Emirates continues to connect Real Madrid with fans and spectators worldwide.

For more information visit: https://www.emirates.com/th/thai/

(Your Stories: Emirates)

Sabre SafePoint eases travel worries

SINGAPORE, 13 January 2022: Sabre Corporation, a software and technology provider that powers the global travel industry, announces the expansion of its travel risk management product, SafePoint, to include global travel restriction tracking.

While the solution is not limited to a singular event, it provides information regarding the spread of Covid-19 and new variants as well as destination entry restrictions imposed by countries, including masks, vaccinations, health documentation and quarantine requirements.

SafePoint monitors world events in near real-time, 24/7. It utilizes hundreds of data sources for events and restrictions that may impact travel arrangements and traveller safety. It helps Sabre’s travel agencies and corporate customers make more informed decisions and enhance the safety of their travellers by alerting them to restrictions that may impact their itinerary. Travellers will then be able to use the information to take action at any stage of their trip.

“As travel rebounds, we believe a duty-of-care and crisis alerting solution is imperative to any travel business, especially in a world where travel advisories can change rapidly. SafePoint is designed to keep travellers and corporate travel managers apprised of critical events in a fast-moving world,” said Sabre senior director of product management Saunvit Pandya.

ForwardKeys releases Travel Outlook 2022

VALENCIA, 13 January 2022: At the height of the pandemic in 2020, many wondered if things could get worse for the tourism sector, praying for travellers to return to the skies as soon as possible.

In 2021, there was a brief sensation of travel recovery as Americans took to the skies and flew South, just as many Northern Europeans did over the summer months, with Greece, Spain and Turkey showing the most resilience to turbulence. Sadly, the end of the year witnessed the steady increase of new cases, a new variant and new travel bans put into place.

In the latest analysis, ForwardKeys, demonstrate that there are signs to be optimistic about in 2022. Four key trends emerge that have the potential to make a huge difference this year.

Domestic Travel, a relevant player in the tourism sector

The first trend has got to do with the strength of domestic travel. We all know it was the first to rebound and that it helped to keep the travel industry afloat in many countries in 2021,” according to Forwardkeys vice president of insights OlivierPonti.

Look at what the data says, and to make things more tangible focus on a destination where recovery is well underway such as Spain. It’s a good example because a lot of domestic travel takes place by air due to large distances and the attractiveness of tourist hotspots like the Balearic or the Canary Islands.

Domestic travel since the beginning of the pandemic was quick to rebound, as early as the summer of 2020, just after confinement measures were lifted. In April of 2021, with the help of the Easter break, domestic travel reached back pre-covid levels for the first time. Since then, it’s remained strong, with various periods above 2019 levels, like during the autumn holidays at the end of October.

If we now look at the evolution of international departures from  Spain, we realise that it took the Spaniards much longer to resume their trips abroad. It’s only from the spring of 2021 that we can see an acceleration of the recovery.

The important takeaway here is that international travel recovered while domestic travel remained strong, which means that the travel market is getting bigger. Spain is not an isolated case. We have seen the same pattern in many other countries, starting with the US, which plays a key role in global recovery. This is an excellent piece of news and a good reason for being optimistic.

Business travel is not dead

One of the great fears of the travel industry since the beginning of the pandemic has been that business travel would never come back. With online conferences,  online meetings and reduced budgets from crisis-stricken companies, the odds looked bad for business travel. Yet, it appears that business travel is slowly but surely making a comeback.

“We could see this very clearly happening in Europe, where intra-European business travel was on a steady rise from April until the new wave of covid-cases last November,” says Ponti. He adds: “Yes, it is recovering more slowly than the leisure segment, and yes, recovery can be a bit bumpy, but all in all, the gap between leisure and business is narrowing, and business travel reached close to 70% of 2019 levels in October.”

The conclusion is that a large part of pre-covid business travel will eventually come back. In the new normal, there will still be sales representatives meeting their clients in person and people will still meet at conferences to exchange ideas.

The APAC region to reopen soon

So far, the one region in the world which has been lagging in terms of travel recovery is the Asia Pacific region. The main reason for this situation is simple:  most destinations were not open for business and had travel restrictions in place that made travel cumbersome or next to impossible. The good news is that just before Omicron hit, this situation was changing at a fast pace. The group of countries partially open or who had announced a plan to reopen was much larger and included very popular destinations like India, Australia, Indonesia, Japan, Fiji and Singapore.

There are good reasons to believe that these plans will be put back on track and that this will reactivate regional and even intercontinental travel, following the same pattern as what we’ve seen in other parts of the world, and hopefully go faster in the process. The one big question mark here is China, the world’s biggest outbound market pre-covid and a giant waiting for awakening.

Pent-Up demand is real

The last of the key recovery trends we wish to focus on is the continuous existence of pent-up demand. When people are not allowed to travel, it is difficult to assess how eager they are to book a trip. One way to get an idea of the scale of the pent-up demand is to look at what happens when travel restrictions are lifted in other parts of the world.

Australia has applied very strict travel restrictions until its reopening in November. From the moment the Australian government announced a reopening date, we could see a rapid acceleration of bookings from key source markets like the UK, Singapore, or the US. This shows that pent-up demand was there all along and only waited for a clear signal from the authorities to be released. In the case of Australia, this signal took a long time to come, but in other destinations, it came much faster and this, too, provided us with some precious insights about pent-up demand.

Take Greece, for example. Last March, the Greek government announced a reopening of the country to travellers with a Covid certificate. At the very same time, the number of covid cases in Greece was rising at an alarming rate. Given that this rebound of the pandemic was all over the news in Greece’s key source markets, it is fair to assume that people knew about this situation, and yet, the number of international tickets to the country grew at a very fast pace, which made Greece one of the success stories of last summer.

What this teaches us is that even when the Covid situation is getting worse, people still want to travel. What stops them is how governments react to the evolution of the pandemic. If they make sure that their country is open for business, the strength of travel demand is such that they will see travellers flying their way.

About ForwardKeys

ForwardKeys collates data from a variety of international sources, processing and enhancing it to offer insight into the profile, behaviour and impact of past, present and future travellers. Users of the ForwardKeys platform include companies that regard the traveller as a tourist: destination marketing organisations, tourist authorities and attractions and entertainment companies.

Check the latest analysis at www.forwardkeys.com

(Source: ForwardKeys)

Signs of recovery until Omicron arrived

KUALA LUMPUR, 12 January 2022: Preliminary November 2021 traffic figures released Tuesday by the Association of Asia Pacific Airlines (AAPA) showed notable improvement in international air passenger demand as some regional governments began to relax the strict border restrictions imposed since the onset of the Covid-19 pandemic.

However, the emergence of the highly infectious Omicron variant in late November has since raised uncertainty over recovery prospects.

Overall volumes remain significantly depressed as the 1.6 million international passengers carried by the region’s airlines in November was just 5.2% of the corresponding pre-pandemic month in 2019. Measured in revenue passenger kilometres (RPK), international passenger demand averaged 7.1% of 2019 levels, indicating the relative strength of longer-haul markets. Available seat capacity was 16.6% of the same month in 2019, with the international passenger load factor averaging 34.1% for the month.

With Covid-19 cases stabilising amidst rising vaccination rates across the region, improving manufacturing conditions and strong year-end export orders resulted in another month of robust growth in international air cargo markets.

For the region’s airlines, international air cargo demand, in freight tonne-kilometre (FTK) terms, grew by 16.5% year-on-year in November, staying above volumes recorded in the pre-pandemic months of 2019. The international freight load factor remained elevated, averaging 73.2% for the month after accounting for an 11.8% year-on-year expansion in offered freight capacity.

Commenting on the results, AAPA director-general Subhas Menon said: “For the first 11 months of the year, international passenger volumes were 4% of the same period in 2019. Although overall traffic volumes remain significantly depressed compared to pre-pandemic levels, the recent relaxation of some border restrictions and establishment of vaccinated travel lanes are welcome moves towards the restoration of international air travel in the region.”

“Meanwhile, the resilience of the cargo sector continues to be an important lifeline for the region’s airlines during this pandemic. On the other hand, oil prices have risen significantly, with jet fuel prices averaging US$92 per barrel in November, almost double of the corresponding month in 2020, adding to the challenges airlines face in a bid to restore profitability.”

Menon concluded, “Overall, full restoration of international air travel remains some way off. The abrupt re-imposition of travel restrictions by many governments in the face of the rising spread of the Omicron variant threatens to hold back the long-awaited revival of Asia’s travel and tourism industry. Collaboration and coordination of industry stakeholders across borders are critical to the safe and sustained resumption of international air travel, without which, the recovery journey will likely be volatile and uneven.”

Sydney hotel data peaks

LONDON, 12 January 2022: Based on performance data for the summer holiday season in Australia, Sydney’s hotels report their highest room rates of the pandemic era, according to preliminary December 2021 data from STR.

The latest data for Sydney hotels showed:
Occupancy: 45.0%;
Average daily rate (ADR): AUD236.64;
Revenue per available room (RevPAR): AUD106.38.

The market’s absolute ADR level was its highest for any month since December 2019, while occupancy and RevPAR were the highest since May and April 2021, respectively.

On 31 December, Sydney’s ADR (AUD533.81) was the highest in the market since 31 December 2019 (AUD651.85), while RevPAR (AUD287.57) was the highest since 1 January 2020 (AUD327.62). Additionally, daily occupancy for the month peaked at 65.3% on 11 December.

Looking ahead, STR’s latest Forward STAR data shows Sydney’s highest occupancy on the books on 15 January (32%), demonstrating the continued uncertainty and subsequent hesitation of guests to book too far in advance.

(Source: STR)