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Trip.com wins IATA GoGlobal accreditation

SINGAPORE, 22 October 2024: Trip.com has received the International Air Transport Association’s (IATA) GoGlobal accreditation, the gold standard for travel agency validation and a milestone that recognises Trip.com’s ability to operate and work with global airlines across multiple markets. 

IATA’s multi-country accreditation (GoGlobal) is recognised as an accreditation model within the Passenger Sales Agency Rules. It recognises that the company has met rigorous global standards for handling international travel services within aviation, including ticketing and sales. Achieving IATA GoGlobal accreditation brings greater credibility and recognition to Trip.com and helps simplify interactions with global airlines.

Building on a partnership

This achievement follows Trip.com’s recent entry into IATA’s Strategic Partnership Programme, strengthening relationships with key industry stakeholders. 

“We welcome Trip.com to the GoGlobal accreditation level. IATA accreditation allows travel agents to connect more conveniently with a wide range of travel industry partners, simplify their business relationships with airlines, and enhance their credibility with airlines and customers. Given the scale of their operations worldwide, we are delighted that Trip.com recognised the value in converting from multiple GoStandard accreditations to one at the GoGlobal level.

We look forward to working with Trip.com and supporting them as they grow their business,” said IATA’s Director for Financial Settlement Operations Juan Antonio Rodriguez, 

Trip.com Group’s VP of Global Flights Business and CEO of Travix, Chee Teong Ooi, said: “We are thrilled to have obtained IATA’s GoGlobal Accreditation, which affirms our capability to comply with multi-country financial criteria. As we continue to innovate and collaborate with IATA, we aim to enhance connectivity and convenience, providing an exceptional travel experience for everyone.” 

About Trip.com
Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines, covering 3,400 airports in 220 countries and regions worldwide. 

(SOURCE Trip.com)

Helsinki: Top city for sustainable travel

SINGAPORE, 22 October 2024: The Finnish capital, Helsinki, ranked the world’s most sustainable destination in 2024, according to the latest Global Destination Sustainability (GDS) Index released last week

The Global Destination Sustainability Index measures the sustainability of travel destinations in four categories using more than 70 indicators. The comparison includes more than a hundred cities worldwide that have invested in sustainability. 

“Being named the world’s most sustainable travel destination is proof of the long-term work done in Helsinki. Together with tourism operators and residents, we are developing and growing tourism sustainably. The first place we have now achieved indicates that we are on the right path,” commented Helsinki Mayor Juhana Vartiainen.

The Global Destination Sustainability (GDS) Index evaluates sustainability across four key areas: Destination Management, Supplier Performance, Environmental Performance, and Social Performance. Helsinki has traditionally performed very well in the index, particularly in terms of environmental performance at the city level. 

This year, Helsinki ranked first in Destination Management, Supplier Performance, and Environmental Performance and second in Social Progress. The city invests in enhancing tourism’s social sustainability by supporting local businesses on their path to sustainability and increasing resources for developing tourist destinations.

“International studies show that travellers increasingly seek more sustainable services and destinations. There will no doubt be increasing demand for the world’s most sustainable tourist destination in the future,” says Helsinki Tourism Director Nina Vesterinen.

Helsinki’s city strategy aims to be the most sustainable and smartest tourist destination. The Climate Action Plan for Tourism and Events also outlines Helsinki’s goal of being at the top of the world in terms of sustainability, as verified by indexes and certifications. At the latest, the goal has been to achieve the top spot in the Global Destination Sustainability (GDS) Index by 2025.

Helsinki aims to achieve carbon neutrality by 2030. Its carbon neutrality targets will be achieved, especially by increasing the share of renewable energy in heat and electricity production and improving energy efficiency measures in buildings. 

The City of Helsinki has also invested in low-emission transport solutions: more than 30%  of the bus fleet in the Helsinki region has been electrified, and over 30 km of new tramways will be introduced in Helsinki over the next decade.

(SOURCE Helsinki Partners)

LHG hires SVP Finance

HONG KONG, 22 October 2024: Langham Hospitality Group (LHG) welcomes Angela Zhou as its new Senior Vice President of finance. 

Stationed at the company’s headquarters in Hong Kong, Zhou will oversee its global hotel finance operations, corporate finance, legal, and financial planning and analysis functions. She will also serve on LHG’s executive committee.

Angela Zhou, Senior Vice President – Finance, Langham Hospitality Group.

Reporting directly to LHG Chief Executive Officer Bob van den Oord, Zhou brings a wealth of experience, and a track record of success in the hospitality industry gained through key finance positions at Marriott International, Fairmont Hotels & Resorts, and Rosewood Hotels & Resorts, where she recently served as Vice President of Finance. 

The new appointment comes as Francis Ling departs after two and a half years as the group’s Chief Financial Officer.

Bamboo Airways back flying to Bangkok

HO CHI MINH CITY, 22 October 2024: Bamboo Airways will resume its Ho Chi Minh City-Don Mueang flights in November after a long pause in its international services when it underwent a comprehensive restructuring with new stakeholders from Taiwan.

Bamboo Airways (QH) Vietnam is preparing to open daily flights between Ho Chi Minh City (SGN) and Bangkok, Don Mueang Airport (DMK), with an Airbus A321 (321) aircraft starting from 26 November.

Bamboo Airways officially resumes regular international flights to Thailand (Bangkok), marking a significant milestone in its journey back to the global skies. In a statement on its Facebook page, the airline said it “has overcome difficulties, made a strong recovery,” and is ready to fulfil its promise to loyal customers to back its international flights. In step one of its recovery phase, the airline restarted domestic flights. It will introduce its first international flight between Ho Chi Minh City and Don Mueang Airport Bangkok on 26 November.

Commencing operations in January 2019, Bamboo Airways flew domestic routes using A320s from hubs Noi Bai International Airport and Tan Son Nhat International Airport. It underwent a massive restructuring that led to the resumption of domestic flights under new ownership and management in early 2024. The introduction of international routes using A321 aircraft starts with daily flights from Ho Chi Minh City to Bangkok’s DMK. 

Flight schedule

Flight QH323 departs Ho Chi Minh City (SGN) at 1115  and arrives in Bangkok Dom Mueang airport (DMK) at 1255.
Flight QH324 departs Bangkok Don Mueang at 1400 and arrives in Ho Chi Minh City at 1545.

The airline confirmed this week tickets are open for sale on SGN-DMK; DMK-SGN) on the Bamboo Airways website, mobile app, and through official Vietnamese travel agents.

AI tops the agenda in company budgets

BANGKOK, 22 October 2024: Generative Artificial Intelligence remains a central focus for the travel technology sector looking ahead to 2025, but challenges are emerging as initial optimism begins to dissipate.

That is according to a new report released by Amadeus — ‘Navigating the Future: How Generative Artificial Intelligence is transforming the travel industry’ — which surveyed experts in the field from across the travel ecosystem.

Generative AI is a top priority in budgets

Among the 300+ industry leaders questioned, Generative AI was cited as a ‘top priority’ for the coming year by 46%, ahead of any other technology. This figure rose to 61% in Asia Pacific, suggesting the region may be ready to take the lead in this transformative technology.

Other technologies cited as a top priority for 2025 included data management (38%), cloud architecture (36%), non-generative AI IT infrastructure (34%), and biometric technology (23%).

Globally, over half of travel technology leaders (51%) argue Generative AI already has a ‘significant presence’ in the travel industry in their country. A further 36% expect this presence to emerge over the next year, while 11% expect the process to take one-to-two years. Just 2% of travel technology leaders think it will take three or more years for Generative AI to have a significant presence in the travel sector.

Today, 41% of travel companies say their organisation has the budget and resources to implement Generative AI. In comparison, 87% are open to working with a third-party vendor to develop Generative AI-powered applications.

Challenges in the deployment of Generative AI

While support for the roll-out of Generative AI in the travel technology sector remains undimmed, “Navigating the Future” finds a number of emerging challenges.

When asked what, if anything, was slowing the roll-out of the technology, industry leaders said:

  • Data security – 35%
  • Lack of Generative AI expertise and training – 34%
  • Data quality and inadequate technological infrastructure – 33%
  • ROI concerns, lack of use cases, or difficulty in estimating value – 30%
  • Difficulty in connecting with partners or vendors – 29%

Today, Generative AI specialists are grappling to recruit experts and train existing workforces to bridge a skills gap while working to secure data and convince senior leaders of the value of Generative AI investments.

How is Generative AI being used?

While the experimentation with the deployment of Generative AI continues, several use cases have emerged in the travel technology sector.

These are led by digital assistance for travellers during booking (53%) and followed by recommendations for activities or venues (48%), content generation (47%), helping staff to better serve customers (45%), and collecting and condensing post-travel feedback (45%).

What does the successful deployment of Generative AI look like?

“Navigating the Future” respondents were looking for, in ranked order, return on investment, customer satisfaction, efficiency and productivity improvements, performance metrics (accuracy, precision and relevance) and increases in key performance indicators.

Amadeus Chief Technology Officer Sylvain Roy said, “Generative AI has the potential to transform every facet of our work across the travel ecosystem, significantly enhancing the passenger experience at every step of the journey.

While technology will be a key focus for the next year, questions are rightly being asked whether Generative AI will deliver sufficient returns on investment, while talent shortages are also coming under the spotlight.

“It is crucial that we use this new technology responsibly, ensuring data security, privacy, and content reliability. It is time for Generative AI to prove it can live up to the hype,” Roy concluded.

You can download the full research here: https://amadeus.com/en/resources/research/generative-ai-travel-industry

Amadeus commissioned Mercury Analytics, a market research organisation which harnesses state-of-the-art techniques and AI, to study the role of Generative AI in the travel sector. In the third quarter of 2024, 306 senior technology decision-makers in the travel industry with knowledge of Generative AI were questioned. They were based in 10 markets: Canada, Italy, the UK, France, Germany, India, Australia, China, Japan and the US.

Thomas Cook expands stores in Delhi NCR

MUMBAI, 21 October 2024: Thomas Cook (India) has inaugurated its new franchise outlet in Greater Noida* to leverage the high-growth market of the Delhi-NCR region and surrounding areas. 

This new store further strengthens Thomas Cook’s network in the Delhi-NCR region to 13 locations (six owned stores and seven Gold Circle Partner outlets), reaffirming its strategic commitment to expansion in viable growth markets.

Thomas Cook (India) celebrates opening a new store.

The business hubs of Greater Noida present a diverse customer base of families, professionals, business travellers and senior citizens. Thomas Cook’s Greater Noida outlet will provide end-to-end travel services such as international and domestic holidays (group tours, personalised holidays, cruises) and value-added services like travel insurance. 

In addition to the holiday experts at the outlets, Thomas Cook’s omnichannel strategy equips customers with digital tools like its AI platform to assist customers plan and book their personalised vacations in real-time.

Travel Trends from Delhi-NCR

Rise of experiential travel: From chasing the Northern Lights on husky safaris in Norway/Finland, spa-wellness via South Korea’s Jjimjilbang/thermal bathhouses/ onsens in Japan, mud baths in Azerbaijan, black water rafting in New Zealand to e-biking amidst Switzerland’s alpine routes

Autumn emerging as a new travel season: Advantages of attractive off-season pricing, fewer crowds, and scenic vistas.

Sports tourism on the rise: There is high interest in the upcoming Border-Gavaskar test cricket matches (Australia), F1, football.

Premium/affordable luxury travel: There is a demand for stays in palaces/chateaus, luxury resorts, and spas in France, Switzerland, Scandinavia, South Korea, Thailand, Fiji, and Morocco (especially for couples and honeymooners).

Growing demand for Cruise Holidays: Luxury Polar cruises, Caribbean, Scandinavia, Gulf-Middle East and domestic. 

Emergence of fresh new destinations: Georgia, Azerbaijan, Uzbekistan, Kazakhstan, Iceland, Vietnam and Cambodia.

Visa-free and easy-visa destinations: Thailand, Malaysia, Sri Lanka; eVisa and easy visa: Dubai-Abu Dhabi, Indonesia, and Maldives are in high demand.

Top destinations:

International: Europe continues to be a favourite (Switzerland, France, Spain-Portugal, Austria, Finland, Iceland); Australia-New Zealand, Japan, South Korea, Türkiye, Oman, Dubai-Abu Dhabi, Maldives, Indonesia, Thailand, Malaysia, Vietnam, USA

Domestic and Indian subcontinent: Kashmir, Ladakh, Himachal Pradesh, Kerala, Andamans, North-East and Rajasthan; Bhutan

Thomas Cook (India) Limited President & Country Head – Holidays, MICE, Visa Rajeev Kale said: “Delhi-NCR is an important source market for us and our new outlet in Greater Noida aims at targeting a range of viable segments, offering them ease and convenience.”

*Greater Noida Industrial Area is located at the intersection of the Western and Eastern Dedicated Freight Corridors and is also the gateway to the Delhi-Mumbai Industrial Corridor (DMIC). It lies within the National Capital Region of India’s capital – New Delhi, and is adjacent to Noida, one of the largest industrial townships in Asia.(SOURCE: https://www.greaternoidaauthority.in/)

AI shifts Bengaluru flights to Heathrow

GURUGRAM, 21 October 2024: Air India will start daily, nonstop services between Bengaluru and London Heathrow from 27 October 2024, connecting London Heathrow to all three hubs of Air India in India. 

The new flights will replace Air India’s currently served Bengaluru-London Gatwick route and increase the frequency between Bengaluru and London from five weekly to daily. 

A Boeing 787-8 Dreamliner aircraft with 18 flat beds in Business class and 238 seats in economy will serve the route, adding 3,584 seats a week to London Heathrow’s inbound and outbound capacity. Air India operates 31 times weekly to London Heathrow from Delhi and Mumbai. 

Air India will continue to operate 12 weekly flights to London Gatwick from four Indian cities, namely Ahmedabad, Amritsar, Goa, and Kochi. 

Bookings for the flights are open on all channels, including Air India’s website, mobile app, and authorised travel agents and partners.

Dusit Hotels & Resorts returns to India 

BANGKOK, 21 October 2024: Dusit Hotels and Resorts, under Dusit International — one of Thailand’s leading hotel and property development companies — announces its return to India with the anticipated soft opening of dusitD2 Fagu. This luxurious retreat, set amidst the serene mountains of Fagu, near Shimla, is scheduled to open in December 2024, offering an exceptional blend of Thai hospitality and local charm.

Surrounded by the majestic Himalayan landscape, dusitD2 Fagu promises a tranquil escape for leisure, wellness, and adventure seekers alike. The property features 80 elegantly appointed guest rooms, ranging from 38 sqm to 86 sqm, each designed to harmonise contemporary comforts with local cultural touches and to showcase stunning views of the surrounding valleys and mountains.

Located just 80 minutes from Shimla Airport and four-and-a-half hours from Chandigarh Airport, which offers daily flights from major cities like Delhi, Mumbai, and Bangalore, dusitD2 Fagu is also easily accessible from Kalka Railway Station, 18 kilometers away, which provides access to the scenic Kalka-Shimla Toy Train. For road travellers, Fagu is well-connected, just 7 km from Kufri, 20 km from Shimla, and 133 km from Chandigarh.

Guests at dusitD2 Fagu will be able to explore nearby attractions such as Kufri, Mashobra, Narkanda, Mahasu Peak, and the UNESCO-listed Shimla-Kalka Toy Train. These destinations offer a variety of experiences, including adventure sports, cultural landmarks, nature walks, and amusement parks.

The hotel will feature the renowned Namm’s Thai authentic Spa, which offers treatments aimed at enhancing physical and mental well-being. Additionally, guests can relax in the city’s largest temperature-controlled swimming pool, with breathtaking views of the valley.

For meetings, weddings, and special events, dusitD2 Fagu will offer versatile function spaces, including the largest banquet and terrace lawn in the area.  The hotel’s Amphitheatre, the only open-air theatre in the city, will provide a unique venue for starlit performances, adding a touch of magic to any occasion. To complement its eco-friendly ethos, the property will also feature an EV charging station for guests’ convenience.

Dining at dusitD2 Fagu will be a culinary journey, with Dusit Gourmet offering a diverse selection of international dishes for all-day dining. SOI will serve rich Thai and Pan-Asian cuisine, while Fagu – The Destination Bar will offer guests the perfect spot to unwind with drinks and snacks, all while enjoying the panoramic views.

“We are delighted to bring Dusit International’s signature Thai hospitality back to India with the upcoming launch of dusitD2 Fagu,” said Dusit International COO Gilles Cretallaz. “This opening is a major milestone in our expansion, and we are excited to offer guests a one-of-a-kind experience in one of India’s most stunning locations.”

DusitD2 Fagu, General Manager Aashish Gawari, added: “We look forward to welcoming guests to this serene retreat, where they can immerse themselves in the natural beauty of the Himalayas, enjoy exceptional dining, and rejuvenate with our wellness offerings. Our team is committed to creating unforgettable experiences that reflect Dusit’s blend of Thai warmth and local charm.”

Currently, Dusit International manages a collection of luxury villas in Goa through its subsidiary Elite Havens. With the soft opening of the 80-key dusitD2 Fagu, the company marks the debut of its Dusit-branded hotels in India. Furthermore, four additional properties are planned for Karnataka, set to open in mid-2026.

For more information and reservations, visit dusit.com/dusitd2-fagu.

Unforgettable Experiences Await at Busan’s New Unique Venues

BUSAN, 21 October 2024: As Korea’s second-largest city, Busan is increasingly gaining attention as a MICE destination on the global stage. Offering beautiful seaside environments, rich cultural heritage, and unique venues, Busan leaves international visitors with lasting memories. This year has seen new additions to the lineup of Busan Unique Venues. Are you looking for a space that will make for a unique event? Want to have the most “Busan experience” possible during your stay? Then check out the new additions to the Busan Unique Venues list.

Source: Space OneZ

■ History

For a unique venue in the context of MICE, local history is a powerful tool for attracting visitors. Domoheon, the former official residence of the mayor of Busan; Space OneZ, a renovated old warehouse; Haeundae Platform, located in the former Haeundae subway station; and the Busan Modern History Museum, a former Bank of Korea building, are all excellent examples of such unique venues.

Domoheon, formerly the official residence of the mayor of Busan, has been remodeled into a cultural complex that is open to the public. Known among Koreans as a filming location for the TV drama Reborn Rich, it has transformed since that time and now features a café, walking paths, and an outdoor garden. Visitors appreciate Domoheon as an urban sanctuary.

Your next event could be held at Space OneZ, which offers stunning views of the ocean and a large shipyard just outside. This complex cultural space retains the appearance of the 100-year-old bonded warehouse it was remodeled from. With an ample space of 2,645 m², it has hosted numerous receptions and cultural events, while its restaurant serves a wide variety of Western dishes.

Source: Domoheon
Source: Space OneZ

■ Culture and Fun

The Busan Unique Venues offer distinctive settings and experiences that enhance Busan’s appeal as a MICE city. This year, notable venues such as the Taejongdae Ocean Flying Theme Park, an action tourism landmark; Running Man, named after the popular TV show; the National Youth Ecology Center, showcasing the flora and fauna of Eulsuk Island; and the Busan Museum of Movies, dedicated to cinematic experiences, are joined by the two new Busan Unique Venues introduced below.

If you’re in Busan on a workation and want to enjoy some surfing, the Holi Lounge at Songjeong Beach allows you to combine work and play. Situated above Surf Holic Village, which offers surfing lessons, Holi Lounge extends from the second floor to the rooftop, providing a beachside spot for brunch and drinks. Equipped with solo workstations and meeting rooms, Holi Lounge is designed with workation visitors in mind.

Located in Myeongji International New City, the National Assembly Busan Library is Korea’s first regional library established by the National Assembly. It preserves literature of national significance and promotes the knowledge and culture of Korea’s provinces. Facilities suitable for group activities like seminars, group study, and filming are available on every floor.

Source: Holi Lounge
Source: National Assembly Busan Library

■ Performances and Events

Busan also boasts cafes ready to serve your favorite hot beverages in a comfortable and stylish atmosphere, complemented by music performances and events. Unique venues include Music Complex Busan, a haven for vinyl enthusiasts; Daniels Tribe, known for its live performances; Gonggan 523, a modern cultural complex; Space Byulil, featuring a café with pop-up exhibitions; and Douce Foret, known to be ideal for smaller events.

Located in Gijang, Music Complex Busan is a café centered around vinyl albums. Customers can choose LPs from the shelves and play them on the turntable. The second floor features an intimate concert venue.

Daniels Tribe is a dessert café located in a residential area near Gwangalli Beach, offering a relaxing atmosphere. It hosts artisan concerts spanning various genres, including swing jazz and classical music. Drop by Daniels Tribe for a sensory delight.

In addition to the new Busan Unique Venues of 2024 introduced above, you can view the full list of Busan Unique Venues by following the link below. Selected for their individual character, Busan Unique Venues are worth making time for during your visit to Busan.

Source: Music Complex Busan
Source: Daniels Tribe

Experience Marketing: The Finishing Touch for Busan’s MICE Industry

BUSAN, 21 October 2024: Busan’s MICE industry has matured significantly since the opening of BEXCO, the city’s landmark MICE venue, in 2001, and the establishment of the Convention Bureau in 2005. To be recognized as an expert in any field, one typically needs at least 20 years of experience, and this principle applies to national industries as well. With over 20 years of history, Busan’s MICE industry is now in need of a renaissance.

Source: Busan Tourism Organization.

The end of COVID-19 has catalyzed the evolution of Busan’s MICE sector, which some are dubbing “MICE 2.0” in the era of the experience economy. The pandemic highlighted the convenience and vast potential of the online world, exemplified by platforms like Zoom and the metaverse. Traditional information sharing and product sales within the MICE context are no longer sufficient to meet the expectations of event-goers. To attract those accustomed to digital interaction, the MICE industry is evolving to emphasize unique local experiences, providing offerings that can only be enjoyed through physical attendance.

Busan’s MICE Marketing in the Experience Economy Era

Source: Busan Tourism Organization

As MICE event-goers around the world seek special real-life experiences, Busan’s MICE organizers are focusing on planning and marketing experiences that incorporate knowledge, content, and engaging activities. A notable example of this effort is the Busan International Footwear, Textile & Fashion Exhibition, held in October of last year. The main exhibition took place at BEXCO, while the buyers’ dinner was hosted at Museum 1, Korea’s largest contemporary media art gallery. This unique venue provided visitors with an unforgettable experience, showcasing the identity of the Busan International Footwear, Textile & Fashion Exhibition through captivating media art.

Combining a region’s unique venues with MICE events is a strategy that offers event-goers more than just a program to attend—it provides them with an authentic local experience. Those who have enjoyed a distinctive experience in a region are likely to return for a longer stay. This highlights the significance of the Busan Convention Bureau’s efforts in selecting Busan Unique Venues. In the second half of 2024, the Busan Convention Bureau identified 15 new unique venues, each well-suited for MICE events. These venues showcase Busan’s rich history and culture while offering dynamic leisure activities. They were chosen for their strong appeal to MICE event-goers. The Busan Unique Venues are collaborating with the city of Busan and local businesses to ensure that visitors have an unforgettable MICE experience.

Busan: The Destination for Unforgettable Experiences

Source: Busan Tourism Organization

Few cities can rival Busan’s diverse MICE infrastructure and growth potential. BEXCO, along with unique venues, stunning oceanfront leisure activities, five-star hotels, and resorts, collectively make up Busan’s world-class MICE ecosystem. As a comprehensive MICE city, Busan must integrate its MICE infrastructure with local tourism to offer event-goers a truly exceptional experience that encourages them to stay longer and return in the future. In this new era, Busan can embrace experience marketing to position itself as a leader in the global MICE industry.