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Asia Pacific hotel investments make gains

SINGAPORE, 18 October 2024: Asia Pacific hotel investments will total USD12.2 billion for 2024 as an influx of investment activity, a more favourable interest rate environment and generally supportive macro and microeconomic developments will positively impact sentiment in the sector regionally. 

According to analysis by JLL, full-year Asia Pacific hotel investment volumes in 2024 are anticipated to grow by 4.3% on 2023, which totalled USD11.7 billion.   

In the first nine months of 2024, cumulative transaction volumes totalled USD9.05 billion, tracking up 15% year-on-year ($7.87 billion in 2023) and representing 90% of the volume of 2019. Led by Japan, cross-border investment surged in YTD Sep 2024 driven by large transactions in Asia, while Australia experienced a rare lull in annual activity.

“A combination of broader economic factors, including a positive macroeconomic outlook regionally, supportive interest rate policies and solid consumption factors give us confidence that full-year hotel investment will comfortably eclipse last year. Investors have consistently shown an appetite to play larger in the hotel sector in Asia Pacific, and we see no signs that activity will wane in the last quarter of 2024, making us increase our investment volume forecast to $12.2 billion,” says JLL Hotels & Hospitality Group, Asia Pacific CEO Nihat Ercan.

JLL analysis confirms that average daily rates (ADRs) in Asia Pacific are up 19% in local currencies versus the last cyclical peak in 2018-2019. Furthermore, most markets still have room to increase occupancy back to the same pre-pandemic highs, given strong business travel offsetting some pullback in leisure travel. Concurrently, JLL believes that the last leg of occupancy may take longer to come back, with MICE still slower to return and Mainland China still facing lingering economic issues in the short term, influencing overall industry performance.

On a country basis, investment volumes were generally positive in the first nine months of 2024, with a few exceptions across the Asia Pacific region.

Japan: In the first nine months of 2024, Japan further established itself as the most attractive hotel market regionally. Activity through the end of September resulted in sales volumes at USD3.8 billion. Given that investor interest is unlikely to wane, JLL forecasts total sales of USD4.7 billion for 2024, followed by an increase of 4% in 2025 at USD4.9 billion. Despite the recent interest rate hike and slight appreciation of the yen, JLL anticipates Japan’s hospitality investment to remain active given the strong underlying supply and demand fundamentals.

China: Investment in Mainland China’s hotel space totalled $1.8 billion as of end Sep 2024, reflecting a 6.4% growth from the previous year. Shanghai and Beijing remained the most actively traded hotel investment markets, accounting for over 50% of total transaction volumes. Regarding buyer profiles, high net-worth investors are still among the more active buyers of hotel assets. The market momentum will likely continue into the last quarter of 2024, with total hotel transaction volumes to reach USD2.1 billion for the full year.

Australia: Australian sales volumes will remain relatively subdued over 2024, JLL analysis suggests. Year-to-date volumes have totalled USD629 million (settled), down 38% from the same period last year. JLL estimates that total transaction volumes should reach approximately USD1.1 billion for the full year, which is below the long-term average, but it is likely influenced by the fact that many 2024 transactions could also be classified as ‘last year’ deals.

Korea: Hotel transaction volumes reached approximately USD1.1 billion in 2024 year-to-date with the Conrad Seoul comprising the largest transaction. JLL expects several additional hotels to transact before the end of the year, resulting in an estimated transaction volume of nearly USD1.3 billion for the full year 2024.

Singapore: With a tourism industry firing an all cylinders, supported by mega events and high occupancy rates, Singapore’s attractiveness to investors has remained justifiably high. Deals recorded in 2024 have eclipsed the previous years totals leading JLL to project cumulative hotel investment volume for the full year to be approximately to USD1 billion. 

Hong Kong: Hong Kong remains an active market, but buyers have become more selective, opting for city centre hotels in prime locations. JLL forecasts volumes of approximately USD500 million in 2024, roughly 35% below 2023 levels. Given that this year’s prevalence of wide bid-ask spreads is expected to moderate and tourism in Hong Kong is poised to pick up further, 2025 is projected to see more investment activity.  

India: Transaction volumes have multiplied from USD76 million in 2022 to USD337 million in 2023 and are forecast by JLL to land at USD440 million this year. Capital has been supported by the sector’s robust performance in room rates, revenue, and occupancy levels. Outside of investment, development interest remains strong, with hotel brands having signed agreements for approximately 19,500 new hotel rooms in the first half of 2024, accounting for 77% of the total number signed in 2023 in emerging metros.

Thailand: Investment volume dropped in 2023 due to a wide bid-ask spread and rising interest rates, however in 2024, there has been a remarkable recovery in investment activity. Year-to-date transaction volumes stand at USD404 million, with a projected full-year volume of over USD450 million. JLL anticipates 2025 to be on par or better with the 15-year average of USD300 million in transactions, bolstered by expected lower interest rates and positive tourism sentiment from visitors around the region.

Travelport gives Air India content wings

SINGAPORE, 18 October 2024: Travelport, a global technology company that powers travel agency bookings, and Air India report they are accelerating the launch of NDC content and servicing for Travelport-connected agencies. 

Travelport is the leading distributor of Air India content globally, connecting the airline to its network of travel agencies worldwide via the Travelport+ platform. Agencies using Travelport+ will be able to quickly and easily view and compare the airline’s NDC offers alongside traditional content during Q4 2024.

“Globally, Travelport is the leading aggregator of Air India content for travel agencies,” said Travelport Global Head of Travel Partners Damian Hickey. “Our partnership is centred around a shared belief that agencies are an essential retailing channel to provide travellers with seamless, personalised experiences for every trip, even after booking. That is why Travelport’s end-to-end NDC solution will empower agencies to directly service Air India bookings so that they can manage changes across NDC and non-NDC content seamlessly.”

Travelport’s latest enhancement to the Travelport+ platform, Content Curation Layer (CCL), simplifies accessing retail-ready content and identifying the most relevant options from airlines like Air India. Travelport’s CCL uses artificial intelligence (AI) and machine learning (ML) to filter through aggregated multi-source content to deliver accurate, standardised search results, making offers easier to understand and compare. This ensures that agents can book the best options for their travellers from any source of Air India’s content based on their needs and preferences.

“Travelport is one of our preferred technology providers,” said Air India Chief Commercial and Transformation Officer Nipun Aggarwal. “Together, we are looking to deliver a solution that makes it easy for agents to access, sell, and service Air India’s content and offers through Travelport+.”

(SOURCE: Travelport)

Delta revives Shanghai flights in 2025

SINGAPORE, 18 October 2024: Delta will relaunch direct service between Los Angeles (LAX) and Shanghai (PVG) in June 2025*, using its Airbus A350-900.

With the return of Los Angeles-Shanghai service, Delta will operate 17 weekly flights between the US and China, including existing routes from Detroit and Seattle. 

Photo credit: Delta. Shanghai skyline.

As customers travelling in Delta One can look forward to the new Delta One Lounge at LAX, all travellers will experience the completed airport upgrades that ensure a more comfortable and seamless journey. 

“Delta remains committed to providing our Los Angeles customers with seamless access to destinations worldwide,” said Delta Senior Vice President of Network Planning  Joe Esposito.  

THAI confirms its winter flight schedule

BANGKOK, 18 October 2024: Thai Airways International (THAI) confirmed on Wednesday it will operate flights to 64 destinations worldwide with increased frequencies on selected routes during the winter timetable from 27 October 2024 to 29 March 2025.

It identifies 14 international routes with just one new service: Bangkok – Brussels, daily (starting 1 December 2024). The bulk of the flights are regional, serving Asia with 42 routes. It maintains flights on eight domestic routes.

Of note on regional routes to India, there is one change: Bangkok – Kochi now five flights per week, every Tuesday, Thursday, Friday, Saturday, and Sunday, will increase to daily on 1 December 2024.

Intercontinental routes 

  1. Bangkok – Munich: daily flight. 
  2. Bangkok – Frankfurt: twice daily flights.
  3. Bangkok – London: twice daily flights.
  4. Bangkok – Istanbul: daily flight.
  5. Bangkok – Stockholm: daily flight.
  6. Bangkok – Copenhagen: daily flight. 
  7. Bangkok – Oslo: daily flight.
  8. Bangkok – Zurich: daily flight.
  9. Bangkok – Milan: daily flight.
  10. Bangkok – Brussels: daily flight (starting 1 December 2024)
  11. Bangkok – Paris: daily flight.
  12. Bangkok – Perth: daily flight
  13. Bangkok – Melbourne: twice daily flights.
  14. Bangkok – Sydney: twice daily flights.

Regional routes 

  1. Bangkok – Sapporo: daily flight.
  2. Bangkok Tokyo (Narita): triple daily flights.
  3. Bangkok – Tokyo (Haneda): twice daily flights.
  4. Bangkok – Nagoya: 11 flights per week. 
  5. Bangkok – Osaka: twice daily flights.
  6. Bangkok – Fukuoka: daily flight.
  7. Bangkok – Manila: twice daily flights.
  8. Bangkok – Seoul: triple daily flights. 
  9. Bangkok – Taipei: triple daily flights.
  10. Bangkok – Kaohsiung: daily flight.
  11. Bangkok – Hong Kong: four flights per day. 
  12. Bangkok – Beijing: 10 flights per week.
  13. Bangkok – Shanghai: 11 flights per week.
  14. Bangkok – Guangzhou: daily flight.
  15. Bangkok – Chengdu: daily flight.
  16. Bangkok – Kunming: daily flight.
  17. Bangkok – Siem Reap: daily flight.
  18. Bangkok – Phnom Penh: twice daily flights.
  19. Bangkok – Vientiane: twice daily flights.
  20. Bangkok – Ho Chi Minh: twice daily flights.
  21. Bangkok – Hanoi: twice daily flights.
  22. Bangkok – Singapore: five flights per day.
  23. Bangkok – Jakarta: twice daily flights.
  24. Bangkok – Denpasar: twice daily flights.
  25. Bangkok – Penang: daily flight.
  26. Bangkok – Kuala Lumpur: twice daily flights.
  27. Bangkok – Yangon: twice daily flights.
  28. Bangkok – Ahmedabad: daily flight.
  29. Bangkok – Mumbai: 11 flights per week.
  30. Bangkok – Delhi: 22 flights per week.
  31. Bangkok – Bengaluru: daily flight.
  32. Bangkok—Kochi: five flights per week every Tuesday, Thursday, Friday, Saturday, and Sunday (flights will increase to daily on 1 December 2024).
  33. Bangkok – Hyderabad: daily flight.
  34. Bangkok – Chennai: daily flight.
  35. Bangkok – Gaya: daily flight.
  36. Bangkok – Kolkata: daily flight.
  37. Bangkok – Dhaka: twice daily flights.
  38. Bangkok – Kathmandu: twice daily flights.
  39. Bangkok – Colombo: daily flight.
  40. Bangkok – Lahore: six flights per week every Monday, Tuesday, Thursday, Friday, Saturday and Sunday.
  41. Bangkok – Islamabad: four flights per week every Monday, Wednesday, Friday and Saturday.
  42. Bangkok Karachi: five flights per week every Tuesday, Thursday, Friday, Saturday and Sunday.

Domestic routes 

  1. Bangkok – Chiang Mai: five flights per day.
  2. Bangkok – Chiang Rai: triple daily flights.
  3. Bangkok – Khon Kaen: four flights per day.
  4. Bangkok – Udon Thani: triple daily flights.
  5. Bangkok – Ubon Ratchathani: twice daily flights.
  6. Bangkok – Krabi: twice daily flights.
  7. Bangkok – Had Yai: triple daily flights.
  8. Bangkok – Phuket: nine flights per day.

Australians bit by the travel bug

SYDNEY, 18 October 2024: Australians are travelling at record levels, with outbound and inbound travel experiencing unprecedented growth in 2024, according to the latest Travel Trends Report from the Australian Travel Industry Association (ATIA).

The report, which analyses data from sources, including the Australian Bureau of Statistics and the Department of Infrastructure, shows a significant surge in outbound and inbound travel for the year ending August 2024. Australians are embracing international travel more than ever, with major increases to key destinations across the Asia-Pacific region.

Key outbound-travel insights

Indonesia continues to be the top destination for Australians, with a 30.4% increase in travellers, reaching 1.59 million.
Japan recorded the highest growth, with a 103.4% rise in Australian visitors, totalling 727,260 for the year.
Other key destinations include New Zealand (up 10.0% to 1.33 million) and the United States, which saw 728,550 Australian visitors, reflecting a 16.7% increase.

Key inbound-travel insights

China led the inbound market, with an astounding 135.5% increase in visitors, reaching 844,940 in 2024.
Growth from New Zealand visitors also remained strong, up 20.2% to 1.38 million, while visitors from Japan surged 64.9% to 373,700.
Overall, inbound tourism to Australia grew 25.7%, with 8.06 million international visitors in the year ending August 2024.

Australian travel-motivations

Holidays remain the primary reason for outbound travel, accounting for 60.2% of trips in August 2024.
Visiting friends and relatives comprised 26.7% of travel, while business travel showed modest growth, representing 5.8% of total trips.

Airline market share

Qantas continues to dominate international air travel, holding a 16.1% market share, followed by Jetstar at 12.0% and Singapore Airlines at 8.8%.

Airline share of passengers (international) year-on-year

ATIA’s October 2024 Travel Trends Report highlights that the strong growth in travel reflects Australia’s rebound from the pandemic, with Australians increasingly seeking new destinations and experiences. The industry is well-positioned for continued recovery and growth as consumer confidence strengthens and capacity expands.

“The incredible 30.4% year-on-year rise in travel to Indonesia, our top overseas destination, shows how much demand for international travel has skyrocketed,” commented ATIA CEO Dean Long. “ But it’s the growth in new and emerging markets that tell the story of 2024.”

“The 103.4% surge in travel to Japan is a clear sign that Australians are seeking more than just a getaway — they’re seeking cultural immersion and unique experiences. We’re seeing a shift towards more adventurous and diversified travel, with destinations like Thailand and Vietnam growing by 20.2% and 40.1%, respectively.”

“Our Oct Travel Trends Report also shows that travel to long-time favourites, New Zealand and the United States, continues to rise steadily, with growth rates of 10.0% and 16.7%, respectively. Australians have renewed confidence in international travel and are eager to explore near and far-flung destinations. Whether it’s the lure of vibrant cities, natural landscapes or cultural attractions, Australians travel more frequently and to a wider range of destinations than we’ve seen in recent years.”

“This strong momentum in outbound travel reflects a significant mindset shift compared to last year. Australians aren’t just travelling for holidays anymore — business travel is making a comeback, with a 5.8% rise this year, and visiting friends and relatives remains a major driver. What’s particularly encouraging is the consistency of this growth across almost all international markets. This is not a short-term rebound but a long-term trend showing Australians are eager to compensate for lost time.”

“Looking ahead, ATIA will continue to work closely with airlines and the broader travel industry to ensure Australians have the best travel options available. With demand surging, we must see an expansion in airline capacity and infrastructure to support the growing numbers. The travel landscape is evolving rapidly, and we are committed to ensuring that Australians can continue to explore the world in greater numbers, with more ease and flexibility.”

Pandaw fleet sails into the peak season

SINGAPORE, 17 October 2024: The new peak sailing season has arrived, and Pandaw’s dedicated crew is preparing Pandaw vessels to welcome their first guests across all destinations in Southeast Asia and India.

Expeditions are now in full swing across all destinations, showcasing the genuine beauty of Asia’s rivers and journeys far off the beaten path.

Standout cruises on the Mekong River: Journey through Laos, Cambodia, and Vietnam, exploring vibrant cities and serene landscapes.
Halong Bay and Red River:  Travellers can immerse themselves in the natural wonders of Halong Bay and the cultural heritage of the Red River Delta in Vietnam.

Join Pandaw this season and explore the wonders of Southeast Asia and India in comfort and style aboard boutique luxury river ships built to sail where other river boats cannot venture. Select dates and itineraries for exclusive river sailings during the 2024/25 season, and take a lifetime trip in Asia with Pandaw.

The fleet is ready 

For over 25 years, Pandaw has been the leader in regional river cruising, operating cruises in Southeast Asia and India. Pandaw has 17 beautifully crafted ships built by the specialist river cruise operator. Each vessel is an object of great beauty, hand-finished in brass and teak by traditional craftsmen.

“The secret of our success is that, while luxury and comfort are ever-present, on our ships, the colonial-era character and friendly atmosphere predominate. All our Pandaw ships have ultra-shallow drafts and can travel to remote areas unreachable by other passenger-carrying vessels, let alone overland.”

K Class

RV Angkor Pandaw. 

“The K-class dated back to the 1880s and consisted of stern wheelers designed to reduce draft, their boilers placed in the bow to improve trim. Smaller than the great line steamers of the age, the K-class ships were used on Myanmar’s rivers, the Chindwin and the upper reaches of the Irrawaddy. Where possible, we have reused the old IFC names, and many of these original K-class ships had fascinating histories through times of war and peace.”

P Class

RV Mekong Pandaw. 

“Yarrows of Glasgow built the original P-class ships in the late 1940s to replace the ships of the old Irrawaddy Flotilla Company lost in the war. The design was based on earlier 1930s designs with side paddles and the addition of a flying bridge. During that era, ships had a name beginning with a P; one of these was the original ‘Pandaw’ that Pandaw acquired in 1998 and lovingly restored. The P-class ships with their broad beam and shallow draft were all deployed on the Bhamo to Mandalay routing.”

Browse Pandaw brochures: Click here for cruise destination brochures

Shoshin Binh Thanh joins WorldHotels

BANGKOK, 17 October 2024: WorldHotels, renowned for celebrating exceptional hospitality and craftsmanship worldwide, has announced the signing of a new resort that will introduce experience-seeking guests to the natural and cultural wonders of Hoa Binh province in northern Vietnam.

Shoshin Binh Thanh, a member of WorldHotels Distinctive, is a charming boutique retreat located amid native trees and lush gardens on the banks of Hoa Binh Lake. Within this stunning setting, visitors can explore this exciting ecotourism destination with an array of activities, such as boat trips from the resort’s pier, water sports, and forest treks — all just a two-hour drive from Hanoi and Noi Bai International Airport.

This new resort will blend seamlessly into the verdant landscape, with an attractive façade that features wooden elements, vertical gardens, timber decks, and lakeside walkways. Guests will be able to stay in a selection of 56 rooms and suites with lake and forest views, dine at the signature restaurant, and unwind with a wealth of amenities, including a water entertainment zone, kids’ adventure play area and an outdoor events theatre. Each WorldHotels branded property is independently owned and operated. 

As a member of WorldHotels Distinctive, every traveller can expect highly authentic local elements underpinned by heartfelt hospitality and world-class service standards. Currently under development, Shoshin Binh Thanh will celebrate its grand opening in 2025.

“We are delighted to announce the signing of our first project under the WorldHotels Distinctive collection in Vietnam. Shoshin Binh Thanh will form part of a much bigger project that will gradually introduce a wider range of exciting attractions and activities to position this idyllic destination for a bright future of domestic and international tourism. This is our third project with this developer, and I would like to thank them for their enduring confidence in BWH Hotels and WorldHotels,” said BWH Hotels Vice President – APAC Olivier Berrivin.

Shoshin Binh Thanh will join BWH Hotels’ rapidly growing portfolio of hotels and resorts in Vietnam. Currently, the owning company operates five upscale and luxury hotels nationwide: Caravelle Saigon, a member of WorldHotels Elite, Best Western Premier Sapphire Ha Long, Best Western Premier Sonasea Phu Quoc, Best Western Premier Sonasea Villas Phu Quoc, and Best Western Premier Marvella Nha Trang. More properties are in the pipeline.

For more information about WorldHotels, visit www.worldhotels.com

Trip Affiliates recruits Phnom Penh 51 Hotel

SINGAPORE, 17 October 2024: Trip Affiliates Network has announced a strategic partnership with Phnom Penh 51 Hotel to streamline its booking processes and significantly expand its global distribution capabilities. 

By integrating TA Network’s advanced technology, Phnom Penh 51 Hotel will optimise its operations and boost visibility among travel agents, wholesalers, and corporate partners.

Through TA Network’s booking system, the hotel will reduce the time taken to process bookings, minimise manual errors, and improve the management of room allotments, contracts, and inventory. This efficiency will enhance the guest experience and enable the hotel to focus on core services while ensuring a seamless and accurate booking process.

In addition, Phnom Penh 51 Hotel will benefit from access to TA Network’s travel agents, wholesalers, and corporate clients worldwide. This increased reach is expected to drive more direct bookings and expose the hotel to new international markets. TA Network’s platform also facilitates real-time updates on rates, availability, and promotions, allowing the hotel to collaborate more easily with both online and offline partners.

The integration includes TA Network’s digital payment solutions, which simplify global transactions by offering virtual cards and virtual bank account services. These solutions will help Phnom Penh 51 Hotel reduce foreign exchange fees and manage cross-border payments more easily.

“We are excited to partner with TA Network and look forward to leveraging their solutions to increase direct bookings from both TA Network and corporate clients,” said Phnom Penh 51 Hotel Group General Manager Sokunthor Tan. “With TA Network’s digital tools and solutions, we can now handle wholesale contracts and dynamic rates more efficiently while seamlessly connecting with various travel channels in their ecosystem. This collaboration will greatly reduce the time and effort previously spent on manual communication.”

TA Network Regional HQ Director – Partnerships and Growth Thomas Wong added: “Our partnership with Phnom Penh 51 Hotel highlights our commitment to helping hotels adopt innovative technologies to enhance their distribution strategies. By reducing booking times and broadening their global reach, Phnom Penh 51 Hotel will be well-positioned for success in a competitive hospitality market. We’re excited to work together to ensure a smooth and efficient booking experience for their partners and guests.”

About Trip Affiliates Network
Headquartered in Singapore, with offices in Indonesia, Vietnam and Thailand, Trip Affiliates Network provides FIT/group inbound and outbound turnkey solutions and add-on direct supplier connectivity services for travel agents, wholesalers and hotels. High-end platforms include integrated booking systems for flights, hotels, activities and transfers, dynamic packages, and digital payment solutions. www.tripaffiliates.com

GBA reports robust Q3 performance

DUBAI, UAE, 17 October 2024: UAE-headquartered Global Hotel Alliance reports a powerful Q3, with double-digit growth achieved across all performance metrics.

Total hotel revenues rose 15% to reach USD689 million in Q3, with year-to-date revenues now at USD2 billion. Q3 growth was fuelled by a 16% increase in room nights and a slight uptick in average rate.

One of the key drivers behind GHA’s ongoing success is its GHA Discovery loyalty programme, which now boasts a membership of 28.3 million. In Q3, 66.2% of member revenue was generated by international stays: the US, UK, Germany, Australia, and China led as top feeder markets, together contributing 26% of total international room revenue.

Redemptions of GHA Discovery’s rewards currency, Discovery Dollars (D$), rocketed by an impressive 95% year-on-year in Q3. Since members can earn and redeem D$ at any property operated by a GHA brand, this activity benefited all 800-plus hotels, evidenced by total cross-brand revenues jumping 31% to USD100.7 million in Q3, bringing total cross-brand revenue for the year to USD276 million. This reflects members’ growing engagement with the loyalty programme’s rich choice of over 40 independent hotel brands, which continue to gain in popularity.

Q3 highlights 

Spain hotels at the top: GHA’s hotel brand properties in Spain achieved the highest total room revenues across domestic and international stays in Q3, followed by those in Thailand, Italy, Singapore, and the UAE, respectively. Thailand hotels led the international room revenue rankings, with 93% of the country’s room revenue in Q3 generated by international stays, totalling USD34.7 million. Italy followed with USD29 million, and Singapore with USD25.4 million.

Portugal a Q3 favourite: Looking at the most popular destinations for GHA DISCOVERY’s members over the summer months, Portugal came out on top, with members from the UK and Spain being the biggest spenders there. US members favoured Italy, while Australians chose Fiji, Germans preferred the Netherlands, and members from China opted for Singapore.

More hotels, more choice: GHA’s robust Q3 performance was supported by portfolio growth in key global markets. Four new regional brands in Norway, Greece, the UAE and Malaysia, with 32 hotels recently joined the alliance, while existing hotel brands continue to open new properties in key destinations worldwide.

Global Hotel Alliance CEO Chris Hartley commented: “The double-digit revenue growth and the sharp rise in direct bookings and Discovery Dollar redemptions show that our expanding global presence, our diverse choice of hotel brands and an innovative loyalty programme continue to appeal to international travellers. As we build on this momentum, we are well-positioned to finish 2024 on a high note, with even more brands and new hotels to be announced before the end of the year.”

Sabre renews tiket partnership

SINGAPORE, 17 October 2024: Sabre Corporation, a software and technology provider that powers the global travel industry, announced this week the extension of its long-standing partnership with tiket.com, an online travel agent in Indonesia. 

With the agreement, Sabre will continue to be tiket.com’s preferred GDS technology partner, using a variety of advanced technology solutions to enhance operations and customer offers.

Photo credit: Sabre.
From Left : Agustri Ramadani (International Flight, tiket.com), Ardika (VP Commercial, Sabre Indonesia), Charles Lee (Senior Director, Agency Sales, head of North and Southeast Asia, Sabre), George Hendrata (CEO, tiket.com), Brett Thorstad (VP, Sabre Travel Solutions, Agency Sales and Airline Distribution, Asia Pacific, Sabre), Andi Hendrawan (Director of Transport, tiket.com), Eko Dharmawan (AVP International Flight, tiket.com), Danar Rahadianto (Business Development Manager, Sabre Indonesia)

Sabre’s rich global content, including NDC offers and industry-best shopping APIs, will support Tiket.com’s commitment to delivering consumers optimum flight choices and travel inventory. 

Meanwhile, the agency will adopt Sabre Direct Pay to support its virtual payment needs, delivering a more secure, automated, and integrated payment process. Tiket.com will also continue to deploy Sabre’s advanced automation tools to enhance time and cost efficiencies while improving customer service, including through Automated Exchanges and Refunds.

“Sabre has been our trusted technology partner since the very beginning, and we’re delighted to extend this strategic partnership by incorporating additional Sabre solutions into our technology stack,” said Andi Hendrawan, Director of Transportation, tiket.com. “This renewal strengthens our technology and empowers us to enhance our offerings, deliver superior service to our customers, and expand our global presence confidently.”

Celebrating its 13th anniversary, Tiket.com is one of Indonesia’s largest and most comprehensive online travel companies. It offers services including flight, train, ferry, bus & shuttle, accommodation bookings, attractions, event ticketing, car rentals, and other travel essentials.

“We’re thrilled to continue our valued, long-standing partnership with tiket.com,” said Sabre Travel Solutions Vice President, Agency Sales & Airline Distribution, Asia Pacific Brett Thorstad. 

“Having supported tiket.com’s tremendous growth over more than a decade, we’re committed to providing them best-in-class technology and support to maintain and grow their competitive edge in one of the world’s fastest-growing travel markets for many years to come.”

(SOURCE: Sabre)